Søstrene Grene Reviews 

En regardent de plus pres j'ai remarquer que la plus par des articles son made i China le raport qualiter,pris et mediocre

My mum and sister spent a considerable amount of time and money in this store, and unfortunately the experience at the till completely spoiled what had otherwise been a good visit.
The two members of staff serving us — one who appeared to be Asian and the other with brown hair — were rude, dismissive and very unprofessional. Our transaction only ran around five minutes past closing time. I went back immediately afterwards to ask for some paper to protect the fragile glass items we had just purchased, but they waved us away and simply said the store was shut, despite having served us only moments before.
There was also an issue with the bags. My sister has a slipped disc in her back and needed the items split between two bags. The staff member kept trying to overload one bag, which risked the glass items smashing, and when my mum suggested that we needed another bag, she was met with an unpleasant glare and a very dismissive attitude.
It felt as though both staff members were more interested in leaving than making sure customers who had just spent a significant amount of money were properly looked after. There was no warmth, professionalism or consideration shown.
It is a real shame because we had enjoyed the store up until that point, but the attitude at the till really soured the experience and has put us off returning

We visited the store in Maastricht, Netherlands when we were there as tourists. We saw bags of sweets hanging near the till and decided to buy a bag of giant corn. At the till, the cashier told us it was € 1.90. I told her that the advertised price was lower (€ 1,26), to which she replied that that was a starting price. It wasn’t labelled that way! And there was no price on the packet of corn. We just paid up at the time, but it left me with a sour feeling. The advertised price = the price at the till – that’s only correct. Was there even a product at € 1.26? I doubt it: not online anyway. Even though it’s a small amount, practices like this undermine trust. That’s how you lose customers. It’s a nice shop to browse through, but I doubt I’ll ever set foot in there again.

Shockingly bad quality of the stools I got from them. Designed to be sat on, legs cracked and crumbled after one month of using it. Poorly made, only looked nice. Very disappointing, I wonder what do we paid for these days. Avoid.

I placed an order on August 5 2026, it is now 27 and has still not been dispatched and no indication of when.
Their customer service is unhelpful and unfriendly - their apology was weak.

I have requested at cancellation and refund - they are refusing. I’ve explained I will be away and still they will not cancel!! Perhaps it’s a robot! They are now not even replying to my emails.

Appalling way to treat customers - I would not recommend any delivery from Søstrene Grene - unreliable and did not own up to not processing my order in the first place - shame on you !

Catherine

Update - Hi Sostrenegrene. True, that could be an option. Of course you can also reduce the prices for producing such low quality cabinets with very softwood, poor finish and accuracy.

Bestest wishes,
Jay
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Previous review - Ordered 2 cabinets, the purchase and delivery was fine.

The 2 identical cabinets were meant to be next to each other but due to the lack of precision and ridiculous high tolerance on their furniture designing / manufacturer the cabinets were too different. The most noticeable part was the height/placement of the hinges, they were off by 8cm from top and bottom which made the cabinets look really off. Sadly it wasn't possible to manually shift them because the timber frame was chamfered to install the hinges.

I reached out to the customer service, they said they will send a new set of doors, which is fine as mistakes can happen. When the new set of doors were delivered and installed, they left a massive gap in-between which made them look ridiculous.. sadly due to same reason I mentioned earlier: lack of precision and ridiculous high tolerance.

Once again I reached out to the customer service and this time they offered 15% discount off the cabinet as an alternative solution. Despite all the trouble and general poor quality of the cabinet production (and material), best they can do for all the trouble is a 15% off.

Don't waste your time and money, you can find MUCH better quality furniture elsewhere for very similar prices.

I visited the Sostrene Grene store in Eastbourne (UK) and the customer service was excellent because it was warm, friendly and helpful. I am a very short disabled person and was delighted that the cashdesk is height adjustable. I think this is unique in the UK so very well done! Its great to shop somewhere in the UK that understands accessibility.

What a find! Love this company. Their products are beautiful, well made, unique and reasonably priced. My order came securely packaged and eco friendly. Will certainly be ordering from them again. If you are looking for something a little special, this is the retailer for you.

It's surprisingly good, have a good deek about

I had a very uncomfortable experience at Søstrene Grene in the O2. As a Black woman, I felt like I was being singled out by the manager I’m assuming- looked a lot older than the rest of the workers- Middle Eastern with black curly hair. She stared at me throughout my visit, then went behind the tills and appeared to whisper to other staff while repeatedly giving me dirty looks. Whether intentional or not, her behaviour made me feel unwelcome and uncomfortable. I hope the store takes customer experience and inclusivity seriously so that others don't leave feeling the way I did.

What made my experience great is that the items were even better than I'd anticipated. I am very happy with my purchases and very cost effective as well.

Great quality goods and easy to use website and ordering process.
Delivery does take a little while due to overseas location and orders needing to clear uk customs, however, as long as you’re aware of this the wait is worth it for the well packaged great products you will receive.

Really nice item, delivered promptly to UK

I am waiting for a refund on faulty badly made items that I sent back and it’s not happening after 10 days of confirming they will refund me.
The returns process has been the worst I’ve ever experienced for online shopping. Their customer service is terrible.
I’ve learnt my lesson and will never shop with them again.

Update
This is simple not true your refund email states it take 5 working days which have now lapsed twice. I have contacted you again last week and received an email saying there had been an error but there is still no refund in my account.

My favourite Derry shop. All sorts of odd and beautiful things.

Went to the Argyll st store and had a horrible experience with Maria and her Manager. Horrible service and team. Very rude and disrespectful

The rug was exactly as described and is a lovely addition to our home. It was also a fantastic price, real value for money!

OMG ABSOLUTELY LOVE THIS SHOP.
FROM THE MOMENT YOU WALK INSIDE
IT GIVES YOU SO MUCH INSPIRATION.
THE PRICES ARE VERY REASONABLE TO. THE BACKGROUND MUSIC IS VERY RELAXED MAKING THE WHOLE EXPERIENCE RELAXED 😌 THE WHOLE SHOPPING EXPERIENCE IS CALM. STAFF ARE ALWAYS ON HAND IF YOU NEED HELP AND ADVICE BUT OTHERWISE THEY LEAVE YOU ALONE TO ENJOY WHICH IS GOOD . THANK YOU . Lorraine

Lovely shop, pretty products, absolutely appalling online shopping customer service.

Order placed 6/52 ago no sign of parcel . Email to customer services, parcel force delivery number given for me to chase parcel force. That’s not easy they have no record of the delivery number or a human I can contact so raised complaint with them to get to a person I wait. Every message I send to Sostrene Green about this they send me the tracking number no other comments or help. No name to the emails. No interest in my lack of parcel. Would not buy from them asked for refund no response. Passed to my credit card company hassle and effort I could do without. Save yourselves the bother don’t use them.

Had a lovely easily accessible time online shopping at Sostrene Grene. Their products are top quality. Great customer service.