Sewing Machines reviews

Sewing Machines reviews

Excellent
9.7
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Review by confirmed purchaser

No Problems

I received my order quickly and as expected. I had no problems at all and would order here again.
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Review by confirmed purchaser

My wife is now a happy bunny

According to my wife, a vivid crafts enthusiast, this machine is a fantastic new update to her collection. Great reassurance from long guarantee as well.
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Review by confirmed purchaser

everyting worked out

Something happened with my order and I payed my order but never got it confirmed. I really appreciate how quick GUR responded to me by e-mail and made it correct. Everyting was sent to me same day, and reached me in Sweden some days later. I'm very pleased with my new machine and with GURs way of handle my order even if there were problem in the beginning.
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GUR are good understanding and reliable the best

I have visited GUR recently for a machine and they were so helpful nothing is to much trouble and the internet service is great could not ask for better if you are in the market for a machine or haberdashery they are the people to deal with they never let you down just give them a try

Maureen T
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Review by confirmed purchaser

My order was sewn up and delivered within 24 hours, what a great service.

I couldnt believe how quickly my order arrived. Excellent. The machine is great looking. Cant comment on how it works as its for my daughter in law for her birthday. Am sure it will be as good as the delivery service.
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Review by confirmed purchaser

Excellent customer service, treated with respect and genuine interest

I would use this company again as my item was lost in the post and they replaced it with a second item without any quibbles. Well packed and reasonable price for the item and postage.
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Review by confirmed purchaser

Reliable service, great value, speedy delivery - brilliant!

I love the GUR Sewing Superstore, and have purchased a number of machine accessories from them. They carry a huge range of stock, their prices are good, and the delivery is very fast. I happily recommend them to anyone who asks. I teach sewing and run a sewing club and feel it is important to encourage the younger generation to sew, and to use the best materials and equipment that they can - GUR certainly helps with that!
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Review by confirmed purchaser

Superb service, superb products

I took delivery of my new Janome 350E sewing machine and I am enthralled! I have been experimenting with all the built in designs at present and although I have installed the free digitiser software on my computer I am too engrossed by the built in designs to have experimented with this. However I know it is there for after I have explored all the built in designs.
From the initial telephone call with GUR staff to the delivery of my machine I have been impressed by their professional and friendly service and would not hesitate to recommend the company to anyone. Their products are competitively priced too!
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Review by confirmed purchaser

Quick efficient service

I ordered my new sewing machine on Monday evening and it was delivered on Wednesday morning.very efficient
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Review by confirmed purchaser

Visited the showroom, wonderful selection, courteous staff, no sales pressure.

My wife wanted a new sewing machine to replace her Janome memory craft 4800 but just could not make up her mind what represented the best value for money, as we are pensioners. She had looked on line for some time but without any confidence because we like to see what we are buying. Her previous machine was bought from GUR following her visit to one of the exhibitions and we had always been impressed with their after sales service. So on a whim I said lets go and have a look at GUR (it's a round trip of about 145 miles!). We were made so welcome and they demonstrated several machines for her but without any sales pressure whatsoever. She eventually decided to have the PFAFF Ambition 1.0 IDT.
All the staff were courteous and nothing seemed too much trouble for them.
She is delighted with the machine and we both send our thanks to the staff at GUR for their help and assistance. Would recommend GUR 100%.
Brian and Vera
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Review by confirmed purchaser

The service is good

I bought a sewing machine and I've had no bother with the company
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Review by confirmed purchaser

The Easy life.

I have got myself a steam press from these guys and it has made my 'ironing' rather easier. Once I got the hang of it, I was away, the pile of washed clothing, soon done and in my airing cupboard. Being a Male and elderly, wow, life is now easier. Instead of standing ironing in the conventional way, taking a good deal of time, now it is done in minutes. More time now to 'chill.
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Review by confirmed purchaser

As usual fantastic service and a great price

I checked various suppliers for availability and price, non beat GUR on price, so as usual they got my order, in all honesty I don't know why I waste time shopping around, I should simply go to GUR
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Review by confirmed purchaser

fantastic customer service

My mum ordered this for my daughter who loves to sew and will be taking textiles at school.
The customer service agent I spoke to was so polite and so helpful.
The email updates were great as was the DPD delivery system with a one hour slot during which the item was delivered.
I would definitely use the service again.
Best customer service I have received in a long time!
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Review by confirmed purchaser

Great web site & a brilliant price for machine

Best price for the machine I wanted good information on the site
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Review by confirmed purchaser

Excellent Service.

Great sewing machine. Was a display model but looks brand new. No problems so far. Delivery service was excellent. Quick and they keep you updated of the progress. Website was simple to use. Really happy with the overall service and would definitely use again.
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Most outstanding customer service that I have received

I would not hesitate to recommend GUR Sewing Superstore. My experience as a customer has been outstanding which is hard to find especially as I purchased my sewing machine on line. Their customer service team helped me throughout my enquiry and did everything that I could to find the right sewing machine for my needs. My machine arrived in super fast time and the follow up service that I have received has been excellent too. If you want to buy any type of sewing machine or craft product then this is the site to use. The companies prices are the cheapest that I have found and the extra support and help provided to their customers is exceptional. A trusted company who put themselves out to provide the right specifications for their customer's.
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Review by confirmed purchaser

NO hastle ON line shopping!

I've just bought a Pfaff machine extension table the easy way! Instead of trawling through countless shops with inadequate stock, I just clicked on GUR site, selected the product, checked correct fit via e-mail, received prompt reply, ordered and received item very quickly.
I'd also like to commend the courier used. Very speedy and good delivery information.
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Review by confirmed purchaser

HELP FOR EMBRODIERY DUMMIE!

GUESS WHAT! I HAVE A COMPANY FROM ENGLAND WHO CARRIES SUPPLIES FOR MY NEW MACHINE,WHICH HAPPENS TO BE IN THE SHOP. I ORDERED A COUPLE OF HOOPS, 1 WAS OUT OF STOCK, THEY EMAILED ME TO LET ME KNOW. ALSO SINCE IT IS GOING AWHILE THEY REFUNED THE MONEY, SO FAR THE EXERINC HAS BEEN GREAT,TO THINK LITTLE OLD ME CAN ORDER SEWING SUPPLIES FROM THE UK AND GET GOOD SERVICE.
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Review by confirmed purchaser

Highly recommend.

A very easy to follow and use website, good value for money and prompt response.

UK's Number 1 Company for First Class Service

Our Promise to you

Promise 1: We will be honest, clear and simple – In any business relationship, clarity and transparency help to build trust and protect against misunderstanding. Promise 2: We will understand and support your needs – We believe that our long standing experience of serving our customers allows us to be proactive and responsive in the way we support your sewing needs. Promise 3: We will maintain strong communications – We believe that business relationships are no different to any other relationship, they should be based on understanding and communication - we will respond to questions in a speedy, friendly and helpful way. Promise 4: If things go wrong – On the rare occasion that a problem arises, we pledge to continue to provide excellent customer service

UK's Number 1 Company for First Class Service

GUR Sewing Machines is a family run business that has supplied sewing machines and other sewing related products for over 45 years. We offer well-known brands in sewing machines, embroidery machines, overlockers for Brother, Baby Lock, Elna, Husquarna, Janome, Pfaff, Stitchmaster, Toyota and Viking. GUR is a UK-based shopping site established over 45 years ago, we are dedicated to the needs of our sewing customers. We have selected a wide range of products that we hope will satisfy even the most demanding enthusiast. Currently, our product range includes over 35,000 lines and is constantly growing and adapting to our customer's needs. If you cannot find what you are looking for, please let us know. We pride ourselves on our customer service and don't hide behind the web like some retailers. We have a real contact address, phone number and email addresses. We endeavour to answer any queries as swiftly as possible. Our no-nonsense policy extends to our shopping system. Others like to hide costs such as delivery and VAT until you are entering your credit card details - we make the total cost clear from the first item you add to your basket. We hope that you have a happy shopping experience and look forward to you as a returning customer.

Visit Sewing Machines

Contact information

Call us on: 0121 359 0599
We live here: 37 New Summer Street
B19 3QN Birmingham
United Kingdom

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