Hanon get all the decent colabs and have a great selection. Their sale prices aren't bad either. Yes, they do take a while to get stuff out the door and the delivery is fairly slow but you get what you order.
I wish they would offer free delivery as with most if not all of their competitors but I guess they're a independent and need to watch overheads.
I ordered a pair of trainers on 15th of January and they are still only processed 6 days later....no shipping info or tracking number (as stated on their website) I have E'mailed them as I only am about 8 miles from their w/house and I suspect they have not been shipped yet. I am sadly dissapointed as they used to be really good.
I ordered a pair of trainers on Thursday. By Tuesday, they hadn't arrived and wanted to check their whereabouts. I called up and was told "oh yeah, they're going out on today's shippment". So they hadn't even been sent yet!?! They're not going to arrive until Thursday at this rate. Who wants to wait a week when you can go into town and buy some of the shelf for the same money. Duh!
You only need to read the past reviews here about Hanon Shop to find out just how bad they are, but I thought I'd add my experience.
I ordered two items from their online store on 15/12/2013 and I only received the order on 17/01/2014. Well, only one of the items. The other thing I ordered was apparently out of stock, even though they offered the same item for weeks after I ordered it. That is over a month of waiting and I even had to pay for postage! A month of waiting with no idea of what is happening with the order.
I sent two emails to them and received nothing back. They say they'll endeavour to reply back in 24 hours, but don't get your hopes up.
Eventually I received an email with a Parcel Force tracking number except the tracking number was not related to my order. It was an old number for someone else, so in the end I wasn't even able to track it.
I will absolutely not order from Hanon Shop again and I suggest you also avoid them. It is not worth the hassle.
No communications whatsoever , 3 emails and no response, phone permanently goes straight to the answering machine no matter what time you phone. Try twitter, hmmm yep you guessed it. I ordered 2 pairs of trainers on pre order that never turned up, I had to put a claim in with Paypal to get a refund. I strongly recommend you looking elsewhere before purchasing any products from this truly awful retailer.
Have been calling for a week without getting through. Phone was switched off on a Friday. Been over a week since order of instock items. No updates No dispatch notice. Nothing I got through to the shop once who said they could not help with the online orders. Rude and unhelpful.
Poor communication from customer service dept. Made purchase on 27th Dec with the status of my item as processed. Emailed the company three times this week with no effort from there end to respond to my messages on the status of my order. Basically Avoid to much hassle and effort to get simple feedback . GD
Ordered two pairs of trainers, only one arrived after 3 weeks, Supposed to be a christmas present. No answer to emails or calls, then very unhelpful on the phone. £12 for delivery from Aberdeen to Inverness and only one pair arrive after three weeks. AVOID
Made an order (#117944) on 25-Aug-2013, sent many emails try to cancel the order, never get reply from human, finally the shoes were sent out today (depending on the robot email), and got a tracking number RJ277503565GB, which shows the item posted on 04/04/09! I dont remember that i even travelled back to 2009 to buy the shoes produced in 2013! WHAT A SERVICE!
I ordered here because friends told me it was a nice shop with friendly people. However, I placed the order and noticed I had made a mistake, so I immediately mailed them to cancel the order. There was no reaction whatsoever. After three days, someone mailed me back saying it was impossible to cancel my order, since it already had been shipped. Two days after the mail where they said it was shipped, I got a mail from the shipper that said it received shipping information, but no package yet. The day after that, I got an automated mail that they had received the package and were going to ship. Then it took another 3-4 days for the package to arrive. So: 1. after waiting for days to reply my cancellation mail they said it couldn't be cancelled anymore. 2. the package was really shipped DAYS after the mail where they stated it was shipped 3. I chose the 3-4 shipping option, but they waited so long to han over the package that I had to wait for more than a week.
Next. I wanted to return the item since I made a mistake ordering. They don't include a return form, you have to "request" a return on their site. So I did, and the site said I would get a return label within 24 hours. Again, after waiting for 2 days, the return label was there. I sent the item back, and waited again. No reaction, no mail telling they had received the item, nothing. I mailed them to ask if the item had arrived. No reaction. Mailed again, no reaction. Mailed for the third time, and then they replied saying it was refunded to my MasterCard.
So, in short: they have a nice collection, goods arrived in good condition, but they are VERY SLOW and they do not react to emails. Good site if you are not in a hurry, and if you do not want to return things or want any human interaction.
Bestilte et Asics gel lyte III , der var totalt udsolgt i kbh. Gav min ordre torsdag morgen og bestilte med ekspress og modtog dem mandag 10:15 . Skoene var stadigvæk billigere inkl. Ekspres post. Ja - ingen dårlig oplevelse.
Købte et par New Balance sneakers til ca. halv pris af hvad de koster i Danmark og fik dem efter 7-10 dage. Tjekkede først trustpilot ud efter jeg havde købt og blev lidt nervøs, da jeg læste alle de dårlige anmeldelser. Handler helt sikkert der igen, når der skal købes nye sneakers.
Order has been shipped after 11 days!! (normally 2 days) Also received a refund, and they still haven't contact me why they refund me, I think a item is out of stock, but please say that and not only sent a refund whitout saying anything. Horrible, horrible!