Hanon Shop reviews

Hanon Shop reviews

Low
3.1
from 0 - 10
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25 Trustpilot review(s)
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Bad.

Decent products, shocking staff.
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Don't trust this shop!

We never received our order. After 10 weeks we still don't have our money back!!
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Hanon - slow but reliable.

Hanon get all the decent colabs and have a great selection. Their sale prices aren't bad either. Yes, they do take a while to get stuff out the door and the delivery is fairly slow but you get what you order.

I wish they would offer free delivery as with most if not all of their competitors but I guess they're a independent and need to watch overheads.
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Very Slow Delivery...if at all!

I ordered a pair of trainers on 15th of January and they are still only processed 6 days later....no shipping info or tracking number (as stated on their website) I have E'mailed them as I only am about 8 miles from their w/house and I suspect they have not been shipped yet. I am sadly dissapointed as they used to be really good.
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SLOW! SLOW! PAINFULLY SLOW!

I ordered a pair of trainers on Thursday. By Tuesday, they hadn't arrived and wanted to check their whereabouts. I called up and was told "oh yeah, they're going out on today's shippment". So they hadn't even been sent yet!?! They're not going to arrive until Thursday at this rate. Who wants to wait a week when you can go into town and buy some of the shelf for the same money. Duh!
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Awful, awful online store

You only need to read the past reviews here about Hanon Shop to find out just how bad they are, but I thought I'd add my experience.

I ordered two items from their online store on 15/12/2013 and I only received the order on 17/01/2014. Well, only one of the items. The other thing I ordered was apparently out of stock, even though they offered the same item for weeks after I ordered it. That is over a month of waiting and I even had to pay for postage! A month of waiting with no idea of what is happening with the order.

I sent two emails to them and received nothing back. They say they'll endeavour to reply back in 24 hours, but don't get your hopes up.

Eventually I received an email with a Parcel Force tracking number except the tracking number was not related to my order. It was an old number for someone else, so in the end I wasn't even able to track it.

I will absolutely not order from Hanon Shop again and I suggest you also avoid them. It is not worth the hassle.
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Do you want a nightmare shopping experience.

No communications whatsoever , 3 emails and no response, phone permanently goes straight to the answering machine no matter what time you phone. Try twitter, hmmm yep you guessed it. I ordered 2 pairs of trainers on pre order that never turned up, I had to put a claim in with Paypal to get a refund. I strongly recommend you looking elsewhere before purchasing any products from this truly awful retailer.
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SLOW, UNRESPONSIVE WILL NEVER ORDER FROM AGAIN

Have been calling for a week without getting through.
Phone was switched off on a Friday.
Been over a week since order of instock items.
No updates
No dispatch notice. Nothing
I got through to the shop once who said they could not help with the online orders.
Rude and unhelpful.
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Poor Customer Service

Poor communication from customer service dept. Made purchase on 27th Dec with the status of my item as processed. Emailed the company three times this week with no effort from there end to respond to my messages on the status of my order. Basically Avoid to much hassle and effort to get simple feedback .
GD
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Poor service, never have such shopping experience before

10 days after my purchase, my order is still in the processed status.
Promise to me 3 times that they will ship my order today, but I still waiting for the tracking information.
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Avoid this company!

Ordered two pairs of trainers, only one arrived after 3 weeks, Supposed to be a christmas present. No answer to emails or calls, then very unhelpful on the phone. £12 for delivery from Aberdeen to Inverness and only one pair arrive after three weeks. AVOID
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COMPLETE TRASH

I ordered my shoes about ten days ago, but it stiil not shipped yet.

And NOBODY answered my e-mail!!!!

Maybe the item that I chose was sold-out, but they did not take any action.


If you want to test your patience, I suggest this f**king shop to you.
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Good Price, Swift Delivery

Just received my order of Flyknit Chukka's. The online price was cheaper than at Nike's two London flagship stores & the trainers were delivered well within 48hrs very impressed.
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shoes great, customer service not so...

Made an order (#117944) on 25-Aug-2013, sent many emails try to cancel the order, never get reply from human, finally the shoes were sent out today (depending on the robot email), and got a tracking number RJ277503565GB, which shows the item posted on 04/04/09! I dont remember that i even travelled back to 2009 to buy the shoes produced in 2013! WHAT A SERVICE!
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Very late reaction to mails, very slow

I ordered here because friends told me it was a nice shop with friendly people. However, I placed the order and noticed I had made a mistake, so I immediately mailed them to cancel the order. There was no reaction whatsoever. After three days, someone mailed me back saying it was impossible to cancel my order, since it already had been shipped. Two days after the mail where they said it was shipped, I got a mail from the shipper that said it received shipping information, but no package yet. The day after that, I got an automated mail that they had received the package and were going to ship. Then it took another 3-4 days for the package to arrive.
So:
1. after waiting for days to reply my cancellation mail they said it couldn't be cancelled anymore.
2. the package was really shipped DAYS after the mail where they stated it was shipped
3. I chose the 3-4 shipping option, but they waited so long to han over the package that I had to wait for more than a week.

Next. I wanted to return the item since I made a mistake ordering. They don't include a return form, you have to "request" a return on their site. So I did, and the site said I would get a return label within 24 hours. Again, after waiting for 2 days, the return label was there. I sent the item back, and waited again. No reaction, no mail telling they had received the item, nothing. I mailed them to ask if the item had arrived. No reaction. Mailed again, no reaction. Mailed for the third time, and then they replied saying it was refunded to my MasterCard.

So, in short: they have a nice collection, goods arrived in good condition, but they are VERY SLOW and they do not react to emails. Good site if you are not in a hurry, and if you do not want to return things or want any human interaction.
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Billigt og hurtigt

Super billigt og rigtig hurtig levering! Jeg bestilte et par adidas sko, til halv pris af danske priser, søndag aften og allerede onsdag morgen var de der!

Klart en side jeg vil anbefale!
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Good stock, nice shop, and great staff

I don't use Hanon as regularly as I used to (because there are only so many high tops one person can own), but have always received great customer service both in the store and online.

Really pleased with all my purchases and the points that I've earned and spent. I've also had no issue returning a any items by post.

I'm surprised by some of the lower scored reviews. That definitely isn't my experience of Hanon.
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Helt fint

Bestilte et Asics gel lyte III , der var totalt udsolgt i kbh. Gav min ordre torsdag morgen og bestilte med ekspress og modtog dem mandag 10:15 . Skoene var stadigvæk billigere inkl. Ekspres post. Ja - ingen dårlig oplevelse.
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Skarpe priser i forhold til Danmark.

Købte et par New Balance sneakers til ca. halv pris af hvad de koster i Danmark og fik dem efter 7-10 dage. Tjekkede først trustpilot ud efter jeg havde købt og blev lidt nervøs, da jeg læste alle de dårlige anmeldelser.
Handler helt sikkert der igen, når der skal købes nye sneakers.
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Great!

I pre-ordered a pair of Nike Air Zoom, because i knew it would be sold out pretty quickly.. It was delivered to me two weeks before i expected, and all service and communication was perfect.

I highly recommend this store!

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Hanon Shop Details

About this company

Hanon-shop provides limited edition, vintage and hard to find sneakers and trainers, We are regarded as a no1 Source by the sneaker community for top quality brands.

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