Hawk Parts Reviews 

46
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I had never heard of Hawk before but they handled my order efficiently and delivered within a short time. I would definitely use them again

Rated 5 out of 5 stars

I was looking for parcel shelf for my focus , wasn't in stock at that time so they put in request to let me know when in stock ,few days ago they informed me right away which i am glad they did as i h... See more

Company replied

Rated 5 out of 5 stars

Not knowing where to start in buying a replacement front subframe, I half jokingly tried AI and they came up with your name along with another, Googled your company ,liked what I read and the rest i... See more

Company replied

Rated 1 out of 5 stars

Ordered roof rails on 18th June for our Discovery 5 when my husband went to fit them we discovered they were faulty and didn't fit. Emailed the company on 1st July to ask if a return and refund could... See more

Company details

  1. Auto Parts Manufacturer
  2. Car Accessories Store

Written by the company

When you need superior strength, durable tools for those weekends in the garage, you can rest assured we have exactly what you are looking for. Trading since 2004, we are a UK-based company supplying the very best in automotive lifting equipment and tools.


Contact info

4.1

Great

TrustScore 4 out of 5

46 reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(46)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast arrival

Fast arrival

August 17, 2026
Hawk Parts logo

Reply from Hawk Parts

Good afternoon
Lana

Thank you for the 5 star review!

I am glad to hear your parcel shelf arrived quickly.

I am sure you are happy with your order and if there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk.

Kind regards
Jake
Hawk parts

Rated 5 out of 5 stars

Easy to order,good delivery ,would use…

Easy to order,good delivery ,would use again..

August 14, 2026
Hawk Parts logo

Reply from Hawk Parts

Good afternoon
Jan

Thank you for the 5 star review!

I am glad to hear that is was simple to navigate our site and the order was delivered quickly!

I am sure you are happy with your farm jack and if there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk.

Kind regards
Jake
Hawk parts

Rated 1 out of 5 stars

AWFUL

I bought a part from them and they sent me a part for my car which didnt fit. I emailed them and have had no response. Would not recommend, awful service and communication. Absolute conmen

August 21, 2026
Unprompted review
Hawk Parts logo

Reply from Hawk Parts

Good afternoon
Adam

I am sorry to see you have faced a negative experience with your order!

I have checked and can see you had emailed us on 17/8/26 when we had left the office so a response was provided the following morning (18/8/26) but we have not heard back from your since.

I can assure you we are not "conmen" and are more than happy to help with any issue you have. To do so please do reach out to us again at sales@hawktools.co.uk and we will be sure to get this looked into.

Kind regards
Jake
Hawk Parts

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Rated 5 out of 5 stars

Perfectly good part (rear parcel…

Perfectly good part (rear parcel shelf). A fraction of the cost vs Ford’s genuine part. Delivered quickly and well packaged. No complaints. Would use again.

August 5, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Jim

Thank you for the 5 star review!

I am glad to hear you are pleased with your order! We do also try to keep prices as competitive as possible and to be a direct fit.

I am sure you are happy with your purchase and if there is anything else we can do for you then please do reach out to us on sales@hawktools.co.uk.

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

Brilliant service

Brilliant service

August 9, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Chris

Thank you for the 5 star review!

I am glad to hear the team where able to help where possible with your order and I am sure the roof rack ordered looks and fits amazing!

If there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk as we are more than happy to help

Kind regards
Jake
Hawk Parts

Rated 2 out of 5 stars

Hi one of the fottings will not lock

Hi one of the fottings will not lock; the plastic lock area is not rectangular so the locked key device pops out. Coukd you send a replacement piece?

August 7, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Richard

I am sorry to hear this!

I can see that you have emailed in on 13/8/26 and we have responded the same day to your self but have not had a response since.

I am sure we can make this a more positive experience and resolve any issues for you. To do so please do reach back out to us at sales@hawktools.co.uk and we will get this looked into for you.

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

they arrived on time and they are great…

they arrived on time and they are great quality

chris searle

August 4, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Chris

Thank you for the 5 star review!

I am glad to hear that the side steps arrived quickly and were top quality as expected. I am sure they have added a nice sporty and practical look to your vehicle.

I am sure you are happy with your purchase and if there is anything else we can do for you then please do reach out to us on sales@hawktools.co.uk.

Kind regards
Jake
Hawk Parts

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Rated 5 out of 5 stars
Hawk Parts logo

Reply from Hawk Parts

Good morning
Carol

Thank you for the 5 star review!

I am glad to hear your item has arrived quickly!

I am sure the parcel shelf that was order was a simple fit and does suit your boot Compartment.

If there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk as we are more than happy to help

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

Kuga parcel shelf conversion

Notified as soon as item was available.Dispatched and delivered in timely manner.
Found the shelf fittings easy to fit even without any instructions.I am extremely satisfied with my purchase very good value for the money.

August 2, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Ceejaj

Thank you for the 5 star review!

I am glad to hear that the item arrived quickly and was easy to fit. We do design all parts to be as simple to fit as possible.

I am sure you are happy with your purchase and if there is anything else we can do for you then please do reach out to us on sales@hawktools.co.uk.

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

I was looking for parcel shelf for my…

I was looking for parcel shelf for my focus , wasn't in stock at that time so they put in request to let me know when in stock ,few days ago they informed me right away which i am glad they did as i had forgot about it and so I ordered it ,free and quick delivery ,fits perfect, absolutely fantastic service .would recommend this company to anyone looking for car parts as is also .reasonably priced

August 2, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Joyce

Thank you for the 5 star review!

I am glad to hear the team were quick to help and inform you when this parcel shelf was back in stock.

I am sure you are happy with your purchase and if there is anything else we can do for you then please do reach out to us on sales@hawktools.co.uk.

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

Parcel shell

Ordered item one day and it arrived a couple of days later so can’t fault the service the item was as described and fitted perfectly so very happy will purchase again from Hawks parts without a second thought

July 29, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Julian

Thank you for the 5 star review!

I am glad to hear you are happy with the parcel shelf that was order. We do ship items as quickly as possible to ensure you can start to enjoy your new part ASAP.

If there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk as we are more than happy to help

Kind regards
Jake
Hawk Parts

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Rated 5 out of 5 stars

Excellent product.I had one and it’s…

Excellent product.I had one and it’s that good so I purchased another one

July 29, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Ian

Thank you for the 5 star review!

I am glad to hear you are loving our trolley jacks, they are a great product and I do have one myself that I use at home.

If there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk and we will be sure to assist where possible.

Kind regards
Jake
Hawk Parts

Rated 4 out of 5 stars

Great response to an issue previously raised

My previous review highlighted an issue I had encountered, Hawktools reacted very swiftly and resolved the issue very quickly.
Thank you so much.

July 7, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Robert

I am sorry to see you have had a negative experience with your order!

I can see that the cross bars were dispatched with Royal Mail and had a few delivery attempts but due to someone not being available this has been returned back to us and a refund issued for your self.

I do apologise here for the inconvenience caused but I am sure we can make this a more positive experience for you and please do reach out to us at sales@hawktools.co.uk and we will be sure to resolve any issues for you.

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

Not knowing where to start in buying a…

Not knowing where to start in buying a replacement front subframe, I half jokingly tried AI and they came up with your name along with another,
Googled your company ,liked what I read and the rest is history,this is a DIY job on my drive, very happy with price and condition of item, had I realised that both front suspension arms needed done I would have ordered them as well, thanks again and would happily recommend you,
Cheers John.

July 14, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
John

Thank you for the 5 star review!

I am glad to hear you loved your subframe and this was a simple fit. We do design all parts to be a direct OEM replacement so we are glad to hear this was a direct fit!

If there is anything else we can do for you then please do reach out to us at sales@hawktools.co.uk as we are more than happy to help

Kind regards
Jake
Hawk Parts

Rated 5 out of 5 stars

Good service fast delivery

Good service fast delivery

July 17, 2026
Hawk Parts logo

Reply from Hawk Parts

Good morning
Michael

Thank you for the 5 star review!

I am glad to hear your item was delivered quicky and I am sure you are loving your purchase!

If you do need anything else then please do reach out to us at sales@hawktools.co.uk as we will be sure to help.

Kind regards
Jake
Hawk Parts

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Rated 1 out of 5 stars

06-14593-35856 order no

Sold me side steps for mk4 Tucson
n line s 1.6 order no 06-14593-35856 on ebay uk after being told they would fit i purchased anyway but they only fit petrol versions not hybrids so i returned them on the 7th july they coverd postage as it was their mistake
and the side steps got lost with DX they refused to refund me even though they arranged collection with photos they promised to call me back 3pm monday with Ben he never did
and all the emails kept saying is we are looking into it dealt with 5 differant people
I must have sent 12 emails
Contacted DX they said there was no report of item being lost so i opened a case with no replys from DX either
So got hold of ebay uk and refunded with in 24hrs
14 days later
Thank you ebay uk
Hawk parts lied to me

July 7, 2026
Unprompted review

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