I made the mistake of ordering $200 worth of products from HerRoom. A couple of items were backordered so I received a partial shipment. The backorder persisted for over a month and I reviewed their web page and saw that the one item left on backorder was available but in a larger size. On top of that THE ITEM PRICE WAS REDUCED $4.05 (MARKED AS A SALE ITEM). I offered this up as a solution to the never-ending back order and they shipped my item AT FULL PRICE!!! I made NUMEROUS attempts to shame them into refunding the $4.05 (it was a matter of principle)and each time they refused. The LAST response was:
"...The reason why the regular price was charged is because the sale item was not purchased. This Felina 694P is no longer on our website..."
Um... BECAUSE I BOUGHT THE LAST ONE - THAT IS WHY IT WAS ON SALE - TO MOVE THE PRODUCT - DUHHHHHHHH!!!
All this over a mere $4.05.... God help you girls if you are due a larger amount!
With all the competitors, why take a chance and shop here?
Beware. Beware. Beware.
Do not give this company your money unless you want to risk losing your money.
This company advertises delivery signature confirmation but they will only secure delivery signature confirmation if you spend more than $150.00.
This company will not insure your package. They charge you $2 for insurance for their package, which is not only unethical but TERRIBLE customer service and the worst customer service I've ever experienced from an Online company.
Please do not repeat my mistake. There are dozens of other online lingerie companies that will treat you and your money properly. If the USPS mishandles your package, this company's policy is to refuse helping you, the customer.
Terrible exchange policy! If you know for a fact the item you purchase will fit, then go for it. But if you aren't 100% sure then go somewhere else to not risk having to exchange or return your item. If you need to do exchanges they want to keep charging you shipping and entering it as a new order rather than simply exchanging the item like every other company out there on the internet. On top the shipping is pretty slow and the customer service agents are RUDE. Won't be ordering from here again!
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