Herroom reviews

Herroom reviews

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4.1
from 0 - 10
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Great company.

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WATCH OUt...DO NOT BUY FROM THIS COMPANY

I usually don't do reviews however people need to be aware of this company. I ordered a convertible bra got it last night put it on this morning and within 1 hour the clip for the clear straps broke. I called the company and was told to send a picture and they would forward to higher management to determine if it was defective. DO NOT BUY FROM THIS COMPANY.
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Worst Internet shopping experience ever!!!!

I ordered a bathing suit from www.herroom.com last week and didn't care for the styling once it came; I didn't even try it on. So, I returned it. The return was refused, because it was 'damaged.' While the manufacturer's tags were still firmly attached, the protective paper shield was missing, something I hadn't noticed since I didn't try it on. My guess is, this item had already been tried on and returned by another customer before it was sent to me. A letter of complaint and a call to customer service got me nowhere. I'm stuck. Years of Internet shopping and I've never had an issue with any company like this one. Even though the prices are good, do yourself a favor and find another website to buy your bathing suits and lingerie.
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HORRIBLE CUSTOMER SERVICE

I do not recommend the company as they have terrible customer service. I ordered a top but never received it and they will not refund my money, nor replace the top. Unlike most reputable companies, they say I am responsible for the insurance on the shipping to me. Most companies you are only responsible for the insurance on a return. EXPENSIVE PRODUCTS AND HORRIBLE CUSTOMER SERVICE!

I really wish I had seen your website before I ordered, as I would not have placed an order!
:(
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Bad Customer Service Loses Loyal Customer

I used to like Herroom.com. I used to use them for all my lingerie needs and enjoyed all of my experiences on the site. Used to. Key words.

My story is that I used Herroom.com to find my correct bra size. I realized I was wearing the wrong band and cup size, which was causing discomfort, so I set out to find my true size. Professional bra-sizing wasn't an option where I lived at the time and I am a large enough size that they don't carry it in retail stores, so I thought Herroom.com was a great solution. I read up on what to look for in a properly sized bra and began ordering/returning bras through this site until I found my correct size (they do not offer free shipping for returns, so I paid for each of those returns myself). After I found my size, I continued to order bras as needed (about every 6 months), trying a new brand or style here or there and returning ones that didn't work for me. I would always keep 2-3 bras in the end, which were approximately $50-60 each.

Recently I placed another order with Herroom.com, my biannual bra purchase. The next day I received an email that they would no longer fill my orders because of my "high number of returned items." When I complained, they decided to graciously reinstate my account but would suspend me again if I returned one single item.

For a company that sells garments where the perfect fit is so important but at the same time so difficult to achieve, I find this policy utterly baffling. Not to mention that even between brands sizing is not standard. Expecting a low level of returns is ridiculous.

As a previously loyal customer who has been burned by horrible customer service, I advise anyone and everyone to stay away.

For those interested, I made the exact same purchase that Herroom.com failed to fill on another US-based lingerie website and saved $40 by doing so. Blessing in disguise?
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Abysmal Customer Service - Stay AWAY from HerRoom

I made the mistake of ordering $200 worth of products from HerRoom. A couple of items were backordered so I received a partial shipment. The backorder persisted for over a month and I reviewed their web page and saw that the one item left on backorder was available but in a larger size. On top of that THE ITEM PRICE WAS REDUCED $4.05 (MARKED AS A SALE ITEM). I offered this up as a solution to the never-ending back order and they shipped my item AT FULL PRICE!!! I made NUMEROUS attempts to shame them into refunding the $4.05 (it was a matter of principle)and each time they refused. The LAST response was:
"...The reason why the regular price was charged is because the sale item was not purchased. This Felina 694P is no longer on our website..."
Um... BECAUSE I BOUGHT THE LAST ONE - THAT IS WHY IT WAS ON SALE - TO MOVE THE PRODUCT - DUHHHHHHHH!!!

All this over a mere $4.05.... God help you girls if you are due a larger amount!

With all the competitors, why take a chance and shop here?
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worst customer service in the history of e-commerce

Beware. Beware. Beware.

Do not give this company your money unless you want to risk losing your money.

This company advertises delivery signature confirmation but they will only secure delivery signature confirmation if you spend more than $150.00.

This company will not insure your package. They charge you $2 for insurance for their package, which is not only unethical but TERRIBLE customer service and the worst customer service I've ever experienced from an Online company.

Please do not repeat my mistake. There are dozens of other online lingerie companies that will treat you and your money properly. If the USPS mishandles your package, this company's policy is to refuse helping you, the customer.
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Buy from some place else!

Terrible exchange policy! If you know for a fact the item you purchase will fit, then go for it. But if you aren't 100% sure then go somewhere else to not risk having to exchange or return your item. If you need to do exchanges they want to keep charging you shipping and entering it as a new order rather than simply exchanging the item like every other company out there on the internet. On top the shipping is pretty slow and the customer service agents are RUDE. Won't be ordering from here again!
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The worst company ever!!!

I had nothing but trouble with this company from day one. The wrong items were sent. Items were backordered and I was not notified. Items were not labeled.

REFUNDS WERE NOT GIVEN FOR RETURNED ITEMS.

STAY AWAY!!!!

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Herroom Details

About this company

Free Shipping! HerRoom is your complete source for lingerie, bras, panties, thongs, underwear, and foundations. Plus sizes, girdles, slips, and sports bras are just a click away.

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Herroom is ranked 18 out of 19 in the category

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