Holiday Autos Reviews 

Easy to navigate website. Results were filtered to the required car at a competitive price and through a well reviewed , decent company.

This company hired a car and on arrival at the stated pick up point there was no car hire company operating. On contacting Holiday Autos their customer service operator was completely unhelpful and did nothing to resolve the situation. I was left without car hire for my holiday.

We paid for car hire in january for a car to be ready at Fumencino in August. Upon arrival at the airport we were a little over an hour late for the pickup and were told that the car had been rented to someone else as we were over an hour late collecting. Sadly i have heard the same tale time and time again and this appears to be a scam that they use , also same story is that they only have an expensive upgrade left for which you have to pay around £300 extra. this appears to be a great way of scamming holiday makers out of more money when they have no choice .When making a complaint to holiday autos they do not even bother to reply. i would advise anyone to AVOID them at all costs - we recently had a very positive experience with Hertz

First of all, I want to be clear to avoid any misunderstanding: I acknowledge that the failure to receive the rental car was partly my fault.
Here is an account of my experience: upon arriving at Gdańsk Airport on July 2, 2026, I went to the Holiday Autos desk; at first, they couldn't find my reservation, though they managed to locate it after about 10 minutes.
When the necessary documents were requested, it turned out that my Visa card was set to expire in October 2026.
They informed me—very bluntly and coldly—that they could not release the car, as their terms and conditions required the Visa card to be valid for at least six months from the rental date.
My mistake—I admit it!
I tried using other cards, but they were all debit cards, and none were accepted.
Finally, in an attempt to find a solution, they offered to let me have the car if I paid €1,100 (note: this was a fee, not a security deposit, so it was non-refundable).
All of this took place over about 45 minutes of "negotiation," with the desk agent showing absolutely no understanding or empathy whatsoever.
I declined the offer and left, having to rely on public transport for the rest of my travel.
Naturally, I received no refund for the total rental cost and insurance, which I had already paid when booking (€190).
So, while I acknowledge my own oversight, my overall rating is undoubtedly terrible.

good prices and easy to cancel if necessary. They always pay back in time

When I collected the vehicle from Munich airport I was told I need to purchase extra insurance for a cost of £494 even though I’d already taken out insurance.
I was told at the desk I could also claim back the insurance when I first booked the car WHICH IS NOT THE CASE.

I WOULD ADVISE ANYONE USING HOLIDAY AUTOS WEBSITE TO BE VERY WARY

ALSO I WOULD ADVISE TO BOOK DIRECT WITH A REPUTABLE COMPANY.

45 minutes wasted talking to an agent as they had made a mistake with the booking. Life ebbs away

The simplicity of booking my car at Barcelona Airport was great.

Easy ordering and a highly efficient help center.

In September 2026 I hired a car in Madeira through Holiday Autos. I opted for full insurance cover thinking that I would be covered for any eventuality. I didn’t notice that the insurance would be provided by a Third Party – IE not Holiday Autos and not the hire car company, Klass Wagen.

When I arrived in Madeira the hire company shuttle bus did not arrive until 34 minutes after we notified them of our arrival. I called the Klass Wagen contact telephone number but nobody answered. Even a representative from another company came across to ask if we were OK as everybody else had departed.

On arrival at the Klass Wagen garage, which is 5 km away from the airport, we were advised that the insurance we had purchased through Holiday Autos would cover us only for a collision with another vehicle and would not provide cover for accidental damage such as another car opening their door against our car. The lady then provided a list of huge costs that would be charged in the event of even minor scratches being identified. She then proceeded to examine the car in the minutest of detail. At this point I gave up and paid another £260 for their full insurance. Looking at reviews for Klass Wagen I think this was a wise choice. In all honesty I have to say that I do not know what the Holiday Autos insurance covers.

My conclusion from all of this is stay away from Holiday Autos and Klass Wagen. Using Holiday Autos and their separate insurance company just adds complexity and allows each party to point the finger at the other. Go direct with the hire company and see all costs upfront.

In Madeira you don’t really need a hire car for your entire stay. Use Bolt, excursions and if necessary hire a car locally for a day or two as there are lots of companies around. This gives you the chance to sit down and study all of the costs without any pressure. I will most certainly not be using Holiday Autos or Klass Wagen ever again.

It's very easy to book online, a car for 3 weeks in Florida. I had an enquiry, through the talk live. Sorted out right away.

I prepaid my rental through Holiday Autos. When I arrived at the rental counter in Los Angeles, I was explicitly told that if I did not purchase additional insurance/CDW, they would not release the vehicle and my booking would be cancelled. I therefore paid approximately CAD $217 extra just to get the car I had already booked.

What was particularly concerning was that two other gentlemen at the counter at the same time appeared to be having exactly the same issue regarding the additional insurance requirement.

Afterward, I reviewed my documents and discovered that my Holiday Autos confirmation actually describes the rental company's insurance as “Optional Insurance.” Even the rental agreement lists CDW under “OPTIONAL PRODUCTS” and states that the waiver “is not mandatory.”

Had I been correctly informed that the coverage was optional, I would have declined it.

I booked through Holiday Autos expecting the price and conditions shown in my reservation to be respected. Instead, I ended up paying a substantial additional amount at pickup to obtain the vehicle.

Based on my experience, I would not book through Holiday Autos again.

We turned up to the airport and we were informed that there were no cars available!

It's the first time I've booked a car myself and it was a doddle (very easy)

Terrible experience! I booked a car through Holiday Autos and when I arrived at my destination there was no rental car office nor a meet and greet service that was advertised.
I was already charged in full and had no car waiting for me.
The best their customer service could do through the live chat is to tell me to file a complaint and hope to get a refund after 20 days, after an investigation!!
So unacceptable and so unprofessional. If you have a choice, AVOID!

Price is very goed, hope the same for de car and the service, pick-up and give back.

Very fast response and booking

it's easy to find out type of car I want to rent, firm from whom I wish I rent and opening and closing hours.
Only thing it doesn't ask if there's additional fee for senior driver. Although I managed to find out.