Holiday Autos Reviews 

The simplicity of booking my car at Barcelona Airport was great.

Easy ordering and a highly efficient help center.

In September 2026 I hired a car in Madeira through Holiday Autos. I opted for full insurance cover thinking that I would be covered for any eventuality. I didn’t notice that the insurance would be provided by a Third Party – IE not Holiday Autos and not the hire car company, Klass Wagen.

When I arrived in Madeira the hire company shuttle bus did not arrive until 34 minutes after we notified them of our arrival. I called the Klass Wagen contact telephone number but nobody answered. Even a representative from another company came across to ask if we were OK as everybody else had departed.

On arrival at the Klass Wagen garage, which is 5 km away from the airport, we were advised that the insurance we had purchased through Holiday Autos would cover us only for a collision with another vehicle and would not provide cover for accidental damage such as another car opening their door against our car. The lady then provided a list of huge costs that would be charged in the event of even minor scratches being identified. She then proceeded to examine the car in the minutest of detail. At this point I gave up and paid another £260 for their full insurance. Looking at reviews for Klass Wagen I think this was a wise choice. In all honesty I have to say that I do not know what the Holiday Autos insurance covers.

My conclusion from all of this is stay away from Holiday Autos and Klass Wagen. Using Holiday Autos and their separate insurance company just adds complexity and allows each party to point the finger at the other. Go direct with the hire company and see all costs upfront.

In Madeira you don’t really need a hire car for your entire stay. Use Bolt, excursions and if necessary hire a car locally for a day or two as there are lots of companies around. This gives you the chance to sit down and study all of the costs without any pressure. I will most certainly not be using Holiday Autos or Klass Wagen ever again.

It's very easy to book online, a car for 3 weeks in Florida. I had an enquiry, through the talk live. Sorted out right away.

I prepaid my rental through Holiday Autos. When I arrived at the rental counter in Los Angeles, I was explicitly told that if I did not purchase additional insurance/CDW, they would not release the vehicle and my booking would be cancelled. I therefore paid approximately CAD $217 extra just to get the car I had already booked.

What was particularly concerning was that two other gentlemen at the counter at the same time appeared to be having exactly the same issue regarding the additional insurance requirement.

Afterward, I reviewed my documents and discovered that my Holiday Autos confirmation actually describes the rental company's insurance as “Optional Insurance.” Even the rental agreement lists CDW under “OPTIONAL PRODUCTS” and states that the waiver “is not mandatory.”

Had I been correctly informed that the coverage was optional, I would have declined it.

I booked through Holiday Autos expecting the price and conditions shown in my reservation to be respected. Instead, I ended up paying a substantial additional amount at pickup to obtain the vehicle.

Based on my experience, I would not book through Holiday Autos again.

We turned up to the airport and we were informed that there were no cars available!

It's the first time I've booked a car myself and it was a doddle (very easy)

Terrible experience! I booked a car through Holiday Autos and when I arrived at my destination there was no rental car office nor a meet and greet service that was advertised.
I was already charged in full and had no car waiting for me.
The best their customer service could do through the live chat is to tell me to file a complaint and hope to get a refund after 20 days, after an investigation!!
So unacceptable and so unprofessional. If you have a choice, AVOID!

Price is very goed, hope the same for de car and the service, pick-up and give back.

Very fast response and booking

it's easy to find out type of car I want to rent, firm from whom I wish I rent and opening and closing hours.
Only thing it doesn't ask if there's additional fee for senior driver. Although I managed to find out.

Rent the car with carwiz was a very nice experience. Good and professional staff and very new cars with few km. I recommend it

Easy booking process and prompt confirmation

DO NOT USE !! In January 2026 my wife and I reserved and paid for a car rental to be collected from Kalamata Airport on the 12th September 2026. On the 11th September the day before travel, I received an email from holiday autos to say that he booking had been cancelled, despite several hours on the phone to them, they insisted that it was me that had cancelled the booking and we're not interested in resolving the issue. They even suggested that I had cancelled the booking by mistake with my phone in my pocket, entering my email address and the 12 digit booking reference, and now have the audacity to be taking a cancellation fee from us. Do not use !! I believe it to be a scam as the vehicle we reserved was not available or being sold now at 4 times the price !!

I needed to change dates, but the new price was considerably more than buying a new rental.
It was cheaper to cancel and start again.

Do not touch this company - they really do not care about you as a customer. They take your money and run. They placed the wrong delivery address on the booking confirmation to the booking agent, so when we turned up at the pick up point, the car was not there. We had to pay extra for an alternative vehicle. I tried to speak to an agent at the time and also used their online chat to resolve the issue on site. Their advice was to “raise a ticket”!

Trying to go through their complaints process is a joke - they simply reject any claims and don’t even afford you the courtesy of responding to any questions you raise. Then they decide to “close” your case so you can’t challenge them.

Worst customer care / complaints process I’ve ever come across.

Made a booking for a rental car for an upcoming trip to Spain. I have used this website many times before, and generally it is straightforward.
My only negative observation is that sometimes the booking confirmation can take a while to come through, which means you can be left "in limbo" waiting.

I used Holiday Autos to book a hire car in Bucharest. I went with Green Motion which got a better rating with them than many companies. No mention of the many reports of fraudulent and various malpractice perpetrated by Green Motion as reported here on Trustpilot. I was defrauded - Lesson learned, in future I will check on Trustpilot. I tried to go on Holiday Autos to leave my own review but wasn’t able to find a way to do so.