Aosom UK | Online Store Reviews 

17,210
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,937 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the excellent quality of the items, noting that furniture and garden accessories match their descriptions and look fantastic. Buyers also highlight the very affordable prices, frequent discounts, and exceptionally fast shipping times that make shopping convenient. Some reviewers were not happy with delivery complications and occasional product defects. A few consumers reported missing tracking information, packages arriving in multiple parts, or items showing up damaged and requiring extra effort to resolve. Others mentioned that certain flat-pack pieces were tricky to assemble or felt a bit flimsy compared to expectations.

What people talk about most

Product

Consumers find product to be positive, highlighting good value and ease of assembly. Reviewers frequently... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrive quickly... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, sturdy, and... See more

Order

Customers had ambiguous experiences with order processes, highlighting a split in satisfaction levels. Many... See more

Price

Customers consistently note positive experiences with price, highlighting affordable and competitive rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delighted with the product. Very unimpressed with the delivery process. (We received a link to a tracking site which would not accept the order number supplied, and then the bed turned up with no call... See more

Rated 4 out of 5 stars

Very good customer liaison. I had trouble building the shoe cabinet and had to resort to using pliers in order to get one of the hinges to bed in but it looks good, appears to work properly. Definit... See more

Rated 4 out of 5 stars

The bed frame arrived quickly and was well packaged. Assembly was easy and it is sturdy and of high quality. I've given a four star rating because the distance between the bed slats is 14cm, this is... See more

Rated 5 out of 5 stars

I have purchased a few items from Aosom and I have been really happy with all of my purchases. The quality has been very good, especially considering the prices. I have found their prices to be much c... See more



Company details

  1. Furniture Store
  2. Department Store
  3. Garden Furniture Shop
  4. Pet Store
  5. Toy Store

Written by the company

An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.

Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby

Written by the company

Customers love us because:
We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.4

All reviews

(17,210)

3,855 reviews in the last 12 months

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Rated 5 out of 5 stars

Outdoor cat house.

Was very pleased with the outdoor cathouse. Good quality at an excellant price. It was easy to assemble with easy to follow instructions too.
Delivery was very quick. All in all a good company.

September 15, 2026
Rated 5 out of 5 stars

Good

The company itself is good and everything goes smoothly and the delivery was quicker than my expectations.

September 12, 2026
Rated 5 out of 5 stars

Excellent product

Smooth ordering online. Excellent delivery time.
Bought for a garden party.
Left the sides out until later in evening.
It was perfect.
Easy to erect and dismantle

September 5, 2026

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