Like millions of others hotmail has been my email account for many years. It was fast, safe, free and often innovative.
The trouble with many companies they just don't know when to stop tinkering and tweaking a good product, so in the end it ends up anything but!

Now it is integrated with messenger, have many other bells and whistles but it performs its core function really badly. It’s slow often because hackers attack frequently.
It’s definitely designed by a committee who keep reinventing the square wheel.

This is compounded because there is no real customer service, no employee
to take note of users frustration. Ego and an army of yes men have taken a sleak
fast simple service and created non-functioning nightmare. But rather than undo
it they keep just sewing on a bit more….boy would I chew Bill Gates out if I could.