rented a car through hotwire and Enterprise. Was not told that the offsite Enterprise had no transportation back and forth. Had to pay 75.00 extra dollars just to get car and drop off back and forth to airport. How ridiculous. Stay away from hotwire, they will do nothing for you. 209.00 for the car rental and 75.00 just to get it and drop it off. Ridiculous. DO NOT USE HOTWIRE!
Booked a room in NYC for my son and I. Looked up the hotel after I received the hotel name and found that I could have paid a lower rate and receive a $50 beverage credit and other perks by booking direct. No refund from Hotwire as lower rate was with a AAA discount.
Used 3 guests when I booked the room as my son and I don't want to sleep in the same bed. Checked with the hotel and we are in a room with 1 bed - and the hotel can't change it. Called Hotwire 3 times and waited on hold 8-10 minutes each time....no music or occasional recording so gave up.
Hotel on Hotwire is 100% recommended - much lower satisfaction rate for same hotel on other sites. Still looking forward to the trip with my son but wish I would have booked with another site - Hotwire isn't worth the hassle.
I would NOT recommend Hotwire to anyone or if you do -- caveat emptor (let the buyer beware)!!! If you think that the regular price of your hotel is even going to be close to what you get as compared to the average -- think again. While they put their small little asterisk saying that the price crossed out is the average median price for a certain class hotel -- do not expect to receive a hotel with normal pricing even close to the median. My advices to stay clear of Hotwire. My experience was that I left the site feeling like I was bait and switched. Yes if you read the real fine print, they are probably covered legally (and that is their story and they are sticking to it); but my advice is to use other options that don't rely on the small print. The savings aren't worth the risk. Stay away from Hotwire!
I booked a hotel in Miami and was not told at the time of the booking that I could expect to hear construction noise during the morning and afternoon hours. When I complained I was told I would be given a future small credit but no credit on this current booking and until I was actually in the hotel and dealing with the noise would they even discuss this issue further. This is after the hotel already warned me that I could expect to encounter noise during my stay. William the supervisor at Hotwire was uncompromising on this. Buyer beware that when you book with Hotwire you have no idea what you're getting until you've actually used the services that you're paying for. The service you've payed for may give you advance warning only after calling them but don't expect Hotwire to give you this info and don't expect Hotwire to accomidate you in a satisfactory way if you are unsatisfied.
Just checked into a hotel in Los Angeles that Hotwire billed as a four star. What a total joke. We were told we were getting a four star, non-smoking room with free wifi. Instead we got a room the size of a shoebox that wreaks of smoke, wifi which will only allow you to check your email but worst of all a room that is literally on the freeway. Even with the patio door closed and locked, the noise is unbearable and the hotel has no other rooms. I called Hotwire and they told me that the only thing that they could do was offer us earplugs!!! Really? A four star hotel offers us ear plugs so that we can sleep through the freeway noise? To bill this hotel and this experience as a four-star one is nothing more than fraud!!! I will make sure to report Hotwire to every organization starting with the Better Business Bureau so that no one else has to deal with this experience!!! Never will I ever again give Hotwire one penny of my business. They should be ashamed of themselves.
I called hotwire to rent a car through them, the customer representative Liz gave me false information and based on this false information i rented the car through them. I asked if the car rentals I am renting from has a pick up service as I cant go ge the car myself. She told me that they have s free pick up service and she confirmed this information twice. She said the only thing you need to do is pay the rental rate to us (TRAP!!) and then call them to arrange the pick up service.
Once i called the car rentals they said they dont have this service ... and HOTWIRE wasnt willing to help at allll ...
This place is a scam, they give false informaiton to people to let them rent a car then thay are not willing to help in any way .... worse customer service ever!!
A word of advice to the wise dont EVER book a hotel through Hotwire.com
1. You dont know what your getting (I ended up getting some crappy run down motel when on the pricing options they were advertising places like Super 8 or Quality inn; in a really bad area of town & every review of anyone who has stayed there has been horrific, people felt like their lives were in danger ETC there was not one positive thing on there!) This is not even what i'm upset about.
2. I live in an area where you can't always fly out the date you want to and all i needed to do was shift a reservation 1 day across so it would match my arrival and departure dates I spoke with a somewhat understanding gentleman by the Name of MIKE he told me he would make a note on my reservation and told me that I should see what I can do with my flights and get back to him in a day or 2 and he would have helped me shift things around so it took me 1 day longer and i called in the morning of the 3rd day a lady by the name of MARIA spoke to me I explained the situation; she read the note and told me oooh that offer (the 1 or 2 days I had to get back to them) has expired and is not valid anymore??? Really the way she said it was like I had some coupon for an offer that i found in a magazine and its not valid anymore, so i asked to speak to a supervisor it took her a while and then she got TYLER who did not even introduce himself he just straight out said "what is your reservation number" I was under the impression I had been cut off and put through to another operator by mistake, I proceeded to ask him if he was a supervisor he said no and then I said well i just spoke to MARIA and I wanted to speak to an operator then he finally said "oh I am the supervisor" I told him the whole story and he just told me the same thing ........and i was DONE!
I have had way better experiences with www.orbitz.com and www.cheapoair.com I also work for a huge company in the Cruise Line Industry and we deal with customer service issues on a day to day basis and if we are not accomidating towards our guest when special circumstances arise our service ratings plummet we also have policies and procedures we have to obide by but we do bend the rules based on circumstances HOTWIRE does not give a damn!
Never Again I dont/wont recommend It to you! There sister companies are Expidia.com and Hotels.com so beware of those as well.
YOU HAVE 159 RATINGS SO FAR AND YOUR SCORE IS 1 STAR THAT SHOULD RING BELLS IF IT DOESN'T WELL THEN GOOD LUCK!
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I booked with Hotwire from Canada, using Can site for a Can hotel and was billed in US currency. Called to complain and was given no help at all - said it wasn't their problem. And of course, the confirmation conveniently fails to note the currency - much to Hotwires delight and profit.
I have just book the stay of my parents through Hotwire website, where the place is advertised along with the other hotels, that it provides free breakfast. I would like to warn the consumer that the breakfast is "grab and go" type of breakfast, which is different from the other kinds of breakfasts offered on the market. Please be aware of that when booking this hotel. After speaking with Customer Service representative from Hotwire they told me that they advertise free breakfast and it is up to the consumer to find out what type of breakfast is provided. I wonder how I can do that if I don't know the hotel before my reservation. Customer Service Representative from Extended Stay America confirmed that indeed the breakfast is "grab and go” and that I have to warn the booking sites such as Hotwire for misleading consumers. I was not allowed to change my stay! My parents are with heart conditions and I am considering losing money and canceling the whole reservation, instead of placing them through four days of nightmare. I cannot stop thinking how could you break the trust of your customers like this and expected to be liked as a website? I believe that both Extended Stay America and the advertising website such as Hotwire should work together to explain better the type of breakfast offered in the hotel. "Well done" you will not see any of future purchases from you website ever, and I will be sure to tell all my friends and online forums how I have been mislead. Indeed the cheapest service is always with a twist isn’t it? And your Customer Service Representatives were not helpful at all. Lubo p.s. I know that you will probably delete my message like it is not existing, but my opinion will stay. I was not even allowed to upgrade the hotel for extra money instead I was advised by your CSR's to go ahead and by a breakfast for my parents on a side .Such a disgrace of customer service experience.
I just booked a $300/night hotel. The "deeply discounted" rate was only $30 less than the published rate. Thats not a deep discount. Also, when I booked there was a note indicating the last person who booked this rate got a specific hotel. I did not get that hotel. I called client support, and was given gibberish by client support in india. Called back, and spoke with someone else who basically told me, nothing we can do. They didn't offer me anything to make it better. I booked over $1000 in hotels on hotwire this week, and they can't help make this one thing better?
This feels like false advertising. I am very disappointed.
I had booked a room for 2 nights for my daughter at a reasonable rate. My credit card statement came and Hotwire charged it in pounds instead of dollars - at 1.89 rate exchange, we basically paid double! Unfortunately, I should have read the reviews, as I am not the only person this has happened too. I may only be one person, but every person I know will be informed of Hotwire's scam.
I had booked the room and paid in advance 100% (Hotwire itinerary 5962693239), but there was no info about my booking when I arrived to the hotel. I had to book asap another room. Then I opened claim in PayPal (the payment service in my case) but PayPal couldn't refund me paid sum. After contacting Hotwire support I realize I could forget about paid money (438,84 USD). Right now they just ignore my requests. Hotwire.com absolutely irresponsible company with strong scam habits! Beware Hotwire.com!
Booked a car for 3 days at Atlanta Airport through hotwire. Got charged $ 155 total for a midsized USV. Upon arrival at Hertz they were flabbergasted about the category as they had an economy booked for me as per instructions from Hotwire, no midsize SUV available !! Only choice was a category in between. So I already was overcharged there. Btw, I had the same issue 9 months earlier when booking a car for Johannesburg, South-Africa, where they didn't even have that type of car - an Audi A3 on picture at hotwire - in their fleet !!. Back home from Atlanta I now get an additional invoice from Hertz for $ 216.26 (so 139% ON TOP OF hotwire rate !!) for additional charges (of which the GPS was only $ 36, the rest (mandatory) insurance fees) ! This has definitely been the last time I booked via hotwire.... They were good a few years back, but based on the above 2 examples, they are now engaging in fraudulous activities ! If I would get the option of no stars, I would have as even 1 star is one too many !
A couple of months after booking travel with Hotwire we were notified that one of the carriers we were scheduled to fly on was ceasing all operations to and from our destination. I recognize that this was outside of Hotwire's control but the way the situation has been handled by Hotwire has been appalling. 1. On March 17th the carrier issued public notice they would cease operations on April 1. We're told this was sent to all booking agents and yet Hotwire waited until April 1st (the same day that carrier operations stopped) to contact us. Had we been notified sooner we might have had a chance to resolve this issue easier. 2. I sent a written request to Hotwire seeking help with resolution, i.e., a refund or a reschedule on another carrier and we were told resolution is on us. Two e-mails later I am still receiving the same form letter from Hotwire stating this is your problem, not ours. Interesting point of view. Mine differs; I bought the tickets from Hotwire, Hotwire took my money. Now that there's a problem they don't want to be involved? Sorry, Hotwire is who I gave my money to and remains my point of contact. Apparently Hotwire see's it differently. 3. The phone number for the carrier that Hotwire keeps pushing off on us isn't even correct. Some poor soul in god knows where answers the phone and he is clearly exasperated with the volume of wrong number calls he is receiving about the same issue we have. He was understandably short with me and repeated multiple times he is in now way affiliated with the airline carrier and asked us to not call again.
All in all this has been a bad experience with Hotwire. We bought another round of tickets (not through Hotwire) at our own expense while we wait for return contact from the carrier. All the while Hotwire has kept the money we gave them for tickets that are no longer valid. We'll see about that.
Valgte at forlænge mit ophold i Paris da jeg kunne finde et lufthavn hotel som var billigere ind min hjem rejse Mandag. Så det bliver Tirsdag morgen i stedet. Søgte på Hotwire på 4 Stjerner, Samt kiggede hvad jeg kunne finde tilsvarende på hotels.com. Det endte med at blive Pullmann hotel ved lufthavnen. Opholdet var lækkert og som forventet.
I booked a car with Hotwire.com and was pleased with the rate but called them 30 minutes later to see if i could change the pickup time as I accidentally selected am pickup instead of pm pickup. They said "that's fine, but we must cancel the first booking and then re book...". After she said she cancelled the original booking she quoted me the price of the new booking and it was 3 times higher!!! There was no reason for this it was NOT an extra day or anything. I told her forget the whole thing and I booked through someone else. I checked my credit card and surprise surprise she never cancelled the original booking and those con-artists said they won't refund my money because it's a "Hot rate", I am PLENTY hot over it!!! I didn't even pick up the car as I thought the booking was cancelled! I called and they confirmed that I did not pick up the car but still said "No refund, that's our policy...". My NEW policy is to slam this company online to anyone who will listen. I've already filed a complaint with the FTC and plan on posting my experience everywhere possible. Skunks!!!
How does it feel if someone steel $1100 from you and not giving any compensation ? It sucks, right ? So that's why i will never come to hotwire again and tell all my family and friends that never go to hotwire (And they will not). Because hotwire blame it to the Airlines and Airlines is simply not recognize hotwire well. So customer has no place to go. It sucks to be hotwire customer. ! May be my review will save some one's money, time and headache. I wish there would be an option of -5 stars....!
I am a canadian, booking a canadian hotel. I called in to make this booking, the first one I have ever made through hotwire. At no point during the phone call was any mention made of the currency or the exchange. I was told that the cost would be $358 dollars. When I received the e-mail confirmation it said 358 dollars. Imagine my surprise when my credit card was billed $400 dollars. When I called in I was told that that was the Canadian rate, that I had been quoted in USD. The call report was pulled and I was told because I did not specifically ask to be billed in Canadian that no adjustment would be made.
They feel that their customers should automatically know that they have to specify the currency. HE SAID DOLLARS! The cost ended up being more than I would have paid directly to the hotel because of the exchange.
They are refusing to make an adjustment, even though never did anyone tell me the correct currency, not was it listed in teh e-mail.. They expect their customers to be mind readers.