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Coutié Reviews 

367
•
TrustScore 4.5 out of 5

4.6

Clothing Supplier
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Rated 5 out of 5 stars

This was an international purchase agreement. These types of transactions can take weeks to conclude. With COUTIE, I paid for the product and received in about two weeks. Packaging was great. Cus... See more

Rated 4 out of 5 stars

Communication around receiving my order and an expected delivery time would have been welcomed. I understood the timeframe that's given for custom products, but it would have been nice to know. As l... See more

Rated 5 out of 5 stars

Shoes are awesome. It took some time for them to deliver them from Germany to the US but so there were a few days between ordering and the box finally being marked as shipped but from then on things h... See more

Rated 5 out of 5 stars

I had a query on the sizing for a pair of trainers I ordered. They were a gift for someone else, so I requested clarification on something. I received a clear and easy to follow answer within a few ho... See more

Company details

  1. Clothing Supplier
  2. Clothing Store
  3. Jeans Shop
  4. Men's Clothing Store

Written by the company

Ready-to-wear label from Stuttgart, Germany creating modern menswear with a strong focus on quality, fit and innovation for an every day living. The Coutié customer always gets more than what he pays for.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

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4.6

All reviews

(367)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 1 out of 5 stars

Unfortunately

Unfortunately, I can't provide any information about the product.
The delivery by FedEx is a real disaster.
It's been overdue for a week and there's no sign of improvement.
I need the product by September 21, 2025.
Why do you have such crappy shipping?

August 16, 2025
Unprompted review
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Reply from Coutié

Hi M, We’re very sorry to hear about your frustration with the delivery. We understand how important it is for you to receive your order on time.

According to FedEx tracking, there have been several delivery attempts, but unfortunately the package could not be handed over because no one was available at the delivery address. After each attempt, FedEx automatically returns the parcel to their local facility.

Please note that the shipment is not lost – it is still at the FedEx facility and available for delivery. To avoid further delays, we kindly recommend contacting FedEx directly with your tracking number to arrange a suitable delivery time or pickup at a FedEx location. If you still need support, please contact mail@coutie.com.

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, I ordered the wrong size (my error) and they pre-empted and changed my order via a fast email. Great product too

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Not good the wrong size shoe was sent…

Not good the wrong size shoe was sent to me and the company wants me to pay to get the right size never a company has ever asked me to do such a horrible thing

April 6, 2025
Unprompted review
Coutié logo

Reply from Coutié

Hi Craig, we're sorry to hear about your experience. As explained in our email exchange, the size selected during checkout was US 4.5, which was also confirmed in your order confirmation. Since this was not due to an error on our side, we kindly ask that the item be returned in order to receive the correct size or a refund. Best regards, Coutié Customer Service

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Rated 1 out of 5 stars

I would never buy a pair of shoes from…

I would never buy a pair of shoes from this company ever again!! And I buy a lot of shoes. Got the wrong size by accident, got shipped out of town on a job and missed the 14 day return policy. Shoes have never been worn, asked to send back for a refund once I got back to town. No response. Couturier customer service sucks and I will never buy a pair again from this shitty company that obviously has no customer compassion. Over priced as well. I can buy vans in the US for half the price. Keep the money

March 20, 2025
Unprompted review
Coutié logo

Reply from Coutié

Hi Wade, we're really sorry to hear you're experiencing an issue. Help is already on the way, please check your mailbox! :)

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