HTCPedia Shop reviews

HTCPedia Shop reviews

Good
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About

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WORST CUSTOMER SERVICE...Wait...No Customer Service!

My poor rating is due to lack of communication and responsiveness. This transaction occurred back on October 2, 2013 and still as of February 19th, no response and no replacement of the item. I emailed numerous times and not even a reply back. I understand if I purchased a used item but being sold as new then receiving the item with a smudge, dirty, used item, not acceptable. I was a loyal customer until this last transaction. Certainly not going to recommend to others. I guess I bought myself a used item. Unreal... Can't believe a company would run a business like this. RIDICULOUS!
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Good selection let down by slow shipping.

They had the perfect hard shell cover I was looking for my HTC One. Decent prices and good selection, but shipping could have been faster. Not bad overall. HTC One owners will definitely want to check them out.
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Good product, good price, quick delivery

This was for a new phone - I'm not sure if it fits older phones but I was pleased to find it available and at a good price. The ability to charge the battery separately from the phone is great.
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Service is not acceptable

It took 6 weeks to get my order. I wrote several e-mails and all of them went unasnwered. Paid $25 for shipping which should have cost no more than $10. Only way to get service was to call them. They should have offered to refund my shipping costs. It's a shame because they seem to have cool products.
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Great service, great products, great prices.

Got my hard case and pouch right away. Prices were much lower than Verizon Store or Radio Shack. Had great selections.
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Double poor assistance!

Seems that if you have a problem with HTCPedia the only way to get any assistance is to post a negative comment on trustpilot. My first email request for help went unanswered. My first trustpilot comment received imeadiate response but 5 days later I have received no resolution response. More than extremely upset with this service.
Ken Anderson
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Shipping Fiasco

Ordered overnight shipping, got it second day. Sent e-mail to customer service; it's been more than a week, and no one has contacted me.
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KiDiGi Charging Car Dock (fits w. case)

The product has arrived, and its working fine.
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OTTERBOX

I bought it from denmark, got the box week after,no troubles.
no exstra fees or problems with delivery.
The box give me ultimate protections against accidents and my kids play with the phone, my nxt phone will also be an otterbox :)
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Merchandise good but beware hidden charges

The products I ordered arrived promptly and were as expected. But the courier company (FedEx) sent an invoice for extra charges that were not disclosed at the time of delivery. These charges were for their services in getting the order through customs. So non-US customers be aware that the advertised price and delivery costs may only be the beginning.
HTCPedia

Reply from HTCPedia

Rob,

We apologize for any inconvenience with the extra charges from FedEx. We try to inform all of our non-USA customers that there may be some custom & duties charges (varies by country) since the products are coming from USA location. Here is where we disclose this information for the international customers on our site: http://shop.htcpedia.com/international-orders-shipping.html

After a number of similar complaints we have introduced USPS as a shipping courier to our shipping offering since they do not have any extra surcharges when delivering a package from USA to any foreign country.

We are also in process of opening up a warehouse in Canada (in the next 30 days) in order to deliver goods to Canadian customers right from our Canadian warehouse. This is to let you know that we value your business and hate to lose you as a customer.

If there is anything we can do to make your experience better please let me know.

Thank you,
Mark Gadayev
VP of Operations
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Poor.

The product that I purchased was not as advertised. My HTC has an extended battery and I was told that this charger would work and it does not. It was a waste of my time and money. I do not have any more time to waste.
HTCPedia

Reply from HTCPedia

David,

First of all, we sincerely apologize for any inconvenience we've caused. The desktop charger that you have purchased (http://shop.htcpedia.com/htc-rezound-charge-sync-desktop-dock-w-spare-battery-slot-fits-w-case.html) does in fact work with an extended battery. In order to use the dock with your extended battery you will first need to remove an insert from the slot.

I figured you did not remove an insert and therefore was not able to use it with an extended battery. Please let me know if you were able to remove the insert and use it with your extended battery.

Thank you,

Mark Gadayev
VP of Operations
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Fantastic!!

I was very pleased with my order. It shipped quickly and was priced very reasonably. I will definately buy from them again and will recommend them to my friends.
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FAST FAST FAST

These folks ship out a product within hours. They are FAST! Standard shipping arrives at my house within two or three days of order. Prices and selection are great. Fast shipping. Website easy to navigate. What else could you ask for? Did I mention they ship fast?
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HTC super

Because We are produce very good products
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Great Service and Product

Got the item in less then 5 days.. Fast email turn around time and expedited shipping.. Will be coming back to shop here.
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Great Service!!!

What can I say, this is my 2nd time ordering and again everythng was delivered exactly as described and on time.
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Fast shipping and excellent communication

It was a pleasure getting the dock for my Thunderbolt through TCPedia. Cheaper than anyone else and shipping was extremely fast with excellent communication throughout the process. I'll be a return customer for sure.
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Yves from belgium

everything ok, and very quick delivery to belgium
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Received my order

Ordered a dock for my HTC Thunderbolt. Received on time as promised and it works. It keeps my phone safe at night and charges my phone with exteded battery plus a spare battery at the same time.
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Excellent Customer Service

Very fast shipping. Prompt response to my concerns. Absolutely no hassle when I had to return an item. These guys are the best. Highly recommended.

HTCPedia Details

About this company

HTCPedia Shop is a global online store specializing in HTC smartphones & HTC accessories. With worldwide shipping and multi-currency acceptance, solid customer service, HTCPedia Shop has a global recognition.

Visit HTCPedia Shop

Contact information

Call us on: 888-518-9859
We live here: 228 E Meadow Ave
11554 E Meadow NY
United States

Category

HTCPedia Shop is ranked 13 out of 36 in the category

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