Everything went smoothly with the process and I received the package successfully. However, I have two remarks. The first one is that in the video the mystery box was sealed, but when I received... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first time ordering from icons.com. I received my order very quickly, it took about 9 days (I'm in Thailand). The ordering system is very good, easy to understand and smooth. I ordered the... See more
I'm so Happy that I bought a signed Messi's cleat, a piece I've always wanted. Such a cool and gorgeous it is. I had experienced some delays due to an internal issue with Icons, but I can't complain a... See more
I had a small issue with my item, the team I’ve dealt with were extremely professional. They provided me with several options to fix it. Thanks to Dan Rushton and Michelle Mawford from Icons team; t... See more
Company details
About Icons.com
Written by the company
Official. Authentic. Exclusive.
Icons has been in business since 1999, making us one of the web’s oldest signed memorabilia operators. Starting as a network of personal websites for legendary players such as Dennis Bergkamp, Ryan Giggs and Henrik Larsson, we bought our domain name way back in the 1990s and we’ve been building a reputation as the home of signed football memorabilia ever since.
We’re proud of our history and we’re confident of our standing in the signed memorabilia industry.
If you're still unsure and want to learn more about Icons, click the 'About us' button below ⬇️ About us
Why not take a look at our extensive, authentic selection of hand signed sports memorabilia ⬇️ Icons.com
Contact info
Unit 7, Airfield Industrial Estate, BH23 3PE, Christchurch, United Kingdom
- 020 3904 7600
- customersupport@icons.com
- icons.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
August 18, 2026
Got a Emi Martinez signed jersey great…
Got a Emi Martinez signed jersey great shipping speed 10/10
August 25, 2026
The best in the football autograph business
I have made around 20 purchases from icons.com over the last 15 years. I’ve never been disappointed. The products are of top quality and well packaged.
September 1, 2026
Unprompted review
Perfect description of what was received
August 20, 2026
good nice good very good thanks
August 6, 2026
Superb price and quality of memorabilia…
Superb price and quality of memorabilia
Bought 2 Alex Ferguson signed pictures and 1 signed jersey and all have been Amazing quality
Delivery was excellently packed and all 3 separate item delivered within a few days of purchase
Icons are the 👑 of sports memorabilia ⭐️⭐️⭐️⭐️⭐️
September 2, 2026
Unprompted review
Arrived very quick and was in perfect…
Arrived very quick and was in perfect condition. Was very easy to use the website
August 13, 2026
Tamper-Proof Hologram
Received my 'Lionel Messi Back Signed Inter Miami 2025 Home Shirt In Hero Frame: Option 1' package yesterday. With the amount I paid for this memorabilia plus additional fees on import and customs duty, I'd say it is only fair to the customer that we receive them in perfect condition. I had to break the bank to be able to own this masterpiece. My package arrived with the hologram curled inside the frame with no way of fixing it or being able to visibly match the code with that on the COA. The frame looks magnificent and of high quality but I'd expect that someone would do the final checks to make sure everything is good to go before shipping them. That's the only thing that ruined my memorabilia. A little heartbroken because this was my first purchase with ICONS and had super high expectations because I had read some great reviews about them.
August 24, 2026
Unprompted review
Reply from Icons.com
Hi,
Thank you for taking the time to share your feedback, and I’m very sorry to hear that the hologram arrived in this condition. We completely understand how disappointing this must be, particularly given the significance and cost of the piece and that this was your first purchase with ICONS.
I’ll be reaching out to you directly via email so that we can look into this with you and work towards a resolution. We’ll ask you to provide some images of the hologram and any other damage or issues you’ve noticed so we can investigate this properly.
I would also like to reassure you that we would not knowingly send an item where the hologram had not been properly fixed in place at the time of dispatch. We take our final checks seriously, so we’ll be looking into how this could have happened during transit or handling.
We’re very sorry that this has taken away from what should have been an exciting purchase, and we hope we can put this right for you.
Excellent service
Excellent service. Super fast delivery and everything went perfectly. Thanks.
August 14, 2026
Unprompted review
Very happy with my Messi shirt.
Very happy with my Messi shirt.
It looks amazing!
Customer service, Dan, was very helpful with my questions.
Would recommend Icons 100%.
August 25, 2026
Unprompted review
Excellent Customer Service
Although not Icon's fault, we were disappointed to have our item arrive with a broken frame. I immediately contacted customer service and their team was 100% responsive. I was able to ship back the item, they were able to take it to the framers, and their turnaround to repackage and ship back the item was impressive. We are so delighted with their customer service, especially Ryan from the Icons team!
August 12, 2026
Unprompted review
Improper disclosure of cost of shipping
I place an order.
You state shipping charges.
You don’t clearly state on payment page anything about customer needing to pay added FedEx charges for duties.
Put a bigger asterisk next to shipping cost.
I probably wouldn't have ordered the item if it would cost me just as much to ship as the cost of the item.
July 19, 2026
Reply from Icons.com
Hi James,
Thank you for your feedback. We do understand that receiving an additional charge from FedEx is frustrating, however, these charges are not shipping charges imposed by Icons.com.
For all international orders, any applicable import duties, taxes and customs/brokerage charges are the responsibility of the customer. These are charges imposed by the destination country and/or the courier for handling the import process, and are not something we set or retain. Our website also specifically explains that customers ordering outside the UK may be liable for import taxes.
Importantly, these charges are not hidden. The applicable information is provided during the checkout process, and our FAQ and Delivery Information pages also clearly explain the position before an order is placed.
I will follow up with you directly by email and provide screenshots showing both the information displayed at checkout and the relevant section of our FAQ, so you can see exactly where this is communicated.
We appreciate that the additional $37.85 charge was unwelcome, but unfortunately these are customs/import charges arising from the laws and requirements of the destination country and are outside of Icons.com's control.
Kind Regards
EXACTLY as described and SUPER FAST…
EXACTLY as described and SUPER FAST delivery, also, EXCELLENT communication. Thank you. TR
July 29, 2026
Solid experience, don't listen to all the negative reviews
excellent experience: i) the item I bought looked exactly how I had hoped, ii) it was well packaged, and the shipping was seamless and incredibly fast (ordered the item on a Tuesday and shipped to me by Friday, I live in FL, USA) which may not be the norm, but I cannot imagine their logistics being much worse if they're able to ship across the ocean that fast and seamlessly, and iii) customer service was excellent. I had a question and they responded in full within 24 hours.
August 5, 2026
Excellent Service
Great communication, very well packaged and fast delivery. Definitely buy from Icons again
August 4, 2026
No one works there
I have bought off icons before not a problem
I bought a fifa matthaus signed picture.
The frame arrived damaged.
Not a problem it happens.
I have sent 2 emails to icons with pictures to show damage.
No reply.
Phoned up 20 plus times. No one picks up.
Left a voicemail at the weekend no one got back.
The only correspondence i have had is a email asking for this trust pilot review.
I cant hang my picture up.
I have £300 sitting in a cardboard box broken
August 4, 2026
Reply from Icons.com
Hi Gareth,
I’m very sorry to hear about the damage to your Matthaus signed picture, and even more so that you have been unable to get a response from us.
Our phone lines are currently undergoing maintenance, and I sincerely apologise that this has made it so difficult to get hold of us. I completely understand your frustration, particularly after you have already tried contacting us several times.
I have checked our emails but unfortunately have not been able to locate the messages you sent to us with the photographs. I have therefore emailed you directly so that we can deal with this personally and get a resolution arranged for you as quickly as possible.
Again, I’m very sorry for the inconvenience and frustration caused. We will make sure this is followed up and resolved.
Kind regards,
Dan
Absolutely fantastic experience with…
Absolutely fantastic experience with ICONS! ⭐⭐⭐⭐⭐
The quality of their signed memorabilia is outstanding, and everything comes professionally presented with proper authentication. The items I received were exactly as described and exceeded my expectations.
Excellent service, reliable shipping, and great communication throughout the whole process. You can really tell they care about quality and their customers.
Highly recommended for any football fan or memorabilia collector. I will definitely be buying from ICONS again!
August 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.