Identity Guard® reviews

Identity Guard® reviews

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6.9
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Reviews

About

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Review by confirmed purchaser

Great idea tough entry

Not an easy site to set to set up for initial entry.
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Review by confirmed purchaser

So far, i find nothing wrong with ID.

I like ID because it has been watching my transactions and notifies me whenever something changes.
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Review by confirmed purchaser

Good Job.

I am notified each time there is activity on my social security number..
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Review by confirmed purchaser

The service is performing as advertised. Easily understood and uncomplicated.

The service is performing as advertised. Easily understood and uncomplicated.
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Review by confirmed purchaser

Service is fine, but needs a WORKING APP.

I have no complaints about the service. It shows me the important information, sends me alerts, and does all that it says it will do. However, the Android app is SEVERELY disappointing. Not compatible with Android Jellybean 4.2 and above? That's MOST OF ANDROID. PLEASE fix. Considering using another service because of how difficult it is to access my account on my phone.
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Review by confirmed purchaser

Great service

The service was excellent. Everything was easy to access.
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Review by confirmed purchaser

limited use as I have Mac computer.

Will probably cancel subscription and find a service that has tools that are compatible with Mac.
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Review by confirmed purchaser

Identity Guard needs improvement.

4/22/2014

Today I received an "Alert - Public Record Information" email from Identity Guard that "requires your attention" and "has detected new activity in your Public Record Report". The email directed me to log into my account and view the Message Center, which I did. What I saw was a listing of other names associated with my social security number, a list of names that has appeared on my Public Record Report for several years. I have already made inquiries to the Social Security Administration and was told my name is the only one associated with my social security number. So the email I received today left me wondering what is the new activity that was detected and what should I do about it?

I called Identity Guard and spoke with a customer service agent, who told me that the names on the list were most likely clerical errors. However, close inspection of the names leads me to conclude that they are obviously all methodical alterations of the same name, something which I would associate with an intent to deceive. I don't know what to do with this information or how to correct it.

So here is my complaint: Identity Guard gives me a list of names from some other source, but they give me no information about that source or how to contact it. This makes me very uncomfortable, especially since it was conveyed to me via an urgent email. Identity Guard should do a better job in providing their clients with the tools they need to protect themselves by supplying more complete information.
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Review by confirmed purchaser

Not Pleased with lack of working app & Quality of info

My husband and I have an account together. He uses a different service. The same account that shows up on both of our reports. Updates more regularly and faster on his service. I haven't been able to get my app working for months with repeated complaints and messages. I don't feel I should need to call into some place to get my app working. If I have the log in and some personal info... that should be enough. Disappointed and considering switching to different service.
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Review by confirmed purchaser

Why don't you have a family plan?

Great service but to expensive for myself, spouse and kids. Will probably have to drop it and go with another service that offers a family plan.
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Review by confirmed purchaser

Better than the rest

Offers more option, price is reasonable, and easier to understand
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Review by confirmed purchaser

No Apple Support

You really need to add apple support, Not all of your customers use Windows.
Roy G
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Review by confirmed purchaser

Not much interaction with the website or company

I am not sure how we should use this website, are we to be passive and watch for email alerts or is there some way to br pro active?
Identity Guard®

Reply from Identity Guard®

Samuel,
Thank you for your feedback. We are monitoring your information and will alert you when we detect certain changes. You might want to check out our Resource Center at www.identityguard.com/identity-theft-resources/. There you will find numerous articles on a variety of topics. Also available in the member area are “Account Center Quick Links”. This is where you will find tools and information about identity theft, how to resolve issues and steps you can take to protect your identity. You may also want to explore the “Get Started Guide” under the Quick Links tab, or even our video series. Whichever option you choose, our Customer Care team will be glad to answer your questions and help you navigate your member area. Just give us a call.

Ashley from the Identity Guard Team
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Review by confirmed purchaser

Great service with the need to improve user interface and service options activation

I am satisfied with the coverage it provides. However you need to improve menu selection and customer user interface. Provide under account or the general menu the type of enrollment the customer is enrolled in, then provide options for upgrade. But do not hide the service I am enrolled in order for you to push your higher cost promotional service.
Identity Guard®

Reply from Identity Guard®

Ramon,
You have some awesome ideas for us. We are always looking for ways to improve our service. I will forward this information to our Product development team. Thank you for your feedback!

Ashley from the Identity Guard Team
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Review by confirmed purchaser

Awsome

I pay the monthly fees and don't worry about anything because that is what Identity Guards job is.
Identity Guard®

Reply from Identity Guard®

Donald,
Thank you for the great review! We are glad to know our service can provide you with peace of mind. If there’s anything we can do to assist you, please feel free to let us know.

Ashley from the Identity Guard Team
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Review by confirmed purchaser

Great Service

They email and notify me as soon as there is any changes.
Love their notification process
Identity Guard®

Reply from Identity Guard®

Daniel,
Thanks for the wonderful review! We’re glad to know you’re enjoying our services. If there’s anything we can do to help, please let us know.

Ashley from the Identity Guard Team
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Review by confirmed purchaser

Great product

Love this product updates me on any activity on my credit.
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Review by confirmed purchaser

your website has so many bugs please update cannot login sometimes.

It works well but need a more updates.
Identity Guard®

Reply from Identity Guard®

Weslee,
Thank you for your feedback. I apologize you’re having difficulties with the website. That experience is certainly not what had been intended. Please contact customer service at 1-800-452-2541 so we can assist you.

Ashley from the Identity Guard Team
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Review by confirmed purchaser

slow at updating reports

My report has been up dated a few times since I enrolled, but they have not caught up yet, so far fair at best.
Identity Guard®

Reply from Identity Guard®

Andrew,
Thank you for taking the time to provide your feedback. It’s hard to tell from your review what service you have. Some of our services provide updates quarterly or monthly. You may want to check out our Platinum service which includes monthly credit reports and score updates instead of quarterly. For more information, log in to the member area and click on the button below your scores or give us a call; we’ll be glad to answer any questions.

Ashley from the Identity Guard Team
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Review by confirmed purchaser

Software not available to Mac users

I wish the software offered with this service were available to mac users, not just windows users.
Identity Guard®

Reply from Identity Guard®

Courtney,
Thank you for the feedback. Like you, other customers have expressed interest in protecting their Macs. Our Product Team is looking into options for Mac users. For now, you maybe interested in a lower-cost option that doesn't include software you can't use. Our specialists can tell you more about those options depending on your current service.

Ashley from the Identity Guard Team

Identity Guard® Details

About this company

Identity Guard® is a comprehensive identity theft protection and credit monitoring service from the company that has protected over 35 million customers in the past 17 years. Start your free trial today!

Visit Identity Guard®

Contact information

Call us on: 1-800-452-2541
We live here: P.O. Box 222455
20153-2455 Chantilly, VA
United States

Category

Identity Guard® is ranked 16 out of 17 in the category

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