Identity Guard® reviews

Identity Guard® reviews

Acceptable
6.9
from 0 - 10
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1054 Trustpilot review(s)
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Reviews

About

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Review by confirmed purchaser

i feel so safe,, in a life filled with hackers!!!!!!!!

when i lost my last protection,, i felt soo "naked",,, them i found your company,, it was like putting on a mink coat!!
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Review by confirmed purchaser

Tranquility to my mind

Identity Guard has let me more tranquility to mi life about my identity is safe.
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Review by confirmed purchaser

Needs to be available for MAC computers

I rated this low because I am paying for the service as part of a package and it is not MAC comparable according to the download requirements. Useless to me.
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Review by confirmed purchaser

Best of all the rest!

I have tried numerous sites like these but they were all lacking in service and protection. Any other site like Identity Guard charges hidden fees for different services. I pay one rate and get many many services to help protect and keep track of my credit. I recommend it to all my coworkers because we all work long hours and shop alot online. Identity Guard gives me the confidence to make big or small purchases online or off. Thanks for your honest service, me and my family are really greatfull.
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Review by confirmed purchaser

Great at first

Well u love that I can see all three scores and reports however, I can only get my scores no they not daily. I am trying to improve my credit and daily monitoring an refreshing is important to me. I will be canceling the service because of that
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Review by confirmed purchaser

Great Service!

I love the service, notifications, and information available. The price is a little high, but it's been totally worth it!
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Review by confirmed purchaser

I was hoping for a little more info each month. I believe product is a little over priced

Not as much monthly info on credit and credit score monitoring as I would like for the price. I have found a better replacement online.
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Review by confirmed purchaser

Simply the Best

Customer friendly alerts, reports, and support. I have tried other credit reporting companies side by side with Identity Guard. The other credit reporting company had inaccuracies and was far behind Identity Guard. They are simply the best!
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Review by confirmed purchaser

This is a sales link.

As far as I can tell the only thing this company does is try to sell you their plans. I don't see any benefit without purchasing more options. Very disappointed.
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Review by confirmed purchaser

I have gained confidence dealing with potential calamity.

While the threat of identity theft is possibly overstated in some advertisments, it is, nevertheless, real. While I, more or less, accidentaly signed up for Identity Guard through a credit card company some years ago, the company has proven to be reliable and competent in monitoring credit card and other financial transactions. While I have never been the victim of any kind of identity theft or fraud, It is reassuring to know that there is an entity working on my behalf that I believe has the technical expertise and practical experience to deal with the problem should it arise. Given my relative lack of competence dealing with internet and other tranactions, that protection is quite significant.
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22 minutes & COUNTING on hold for verification

I signed up hoping it would be quick and an easy way of obtaining my 3 bureau credit reports. When an alert at the top of the page asked me to call customer service for verification. It is now 23 minutes later and literally-- im STILL on HOLD listening to the awful elevator music. I guess im going to have to wait 30 minutes or LONGER to access my credit reports. I'm cancelling the membership.
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Review by confirmed purchaser

I came BACK!!!

I had a competitors product and the service was very poor. I tried Identity Guard and the service (monthly report of status) was EXCELLENT. But for some dumb reason I cancelled the service. Realizing the mistake, I CAME BACK!!!
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Review by confirmed purchaser

Credit Score not updated

Its been over 30 days - yes 31 to be exact and my credit score hasn't updated. I called to ask why and was given an "wait a few more days" response. kinda disappointed in that
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Review by confirmed purchaser

EXPERIAN SUCKS!!

I have been trying to clean up my credit after some misfortune with a foreclosure and co-signing a student loan that became delinquent which is now current.
You show that my Experian score is 673 which is bad enough in itself. I applied for credit and Experian reported 615 which made it even worse. Why is there a discrepancy in reporting?
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Review by confirmed purchaser

More frequent credit reports

I like the service, the alerts and of course the over all peace of mind. I recommend this company to everyone who cares about their credit.
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Review by confirmed purchaser

difficult

there are messages that will not come up when clicked- much wrong info but have no idea how to correct- even sent letter- numerous addresses when I have lived at only two in forty years- and misspelling of my name over and over- and I know NO ONE has used my name- no matter how it is spelled- soooooo how does one fix all this misinformation?????
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Review by confirmed purchaser

too expensive for too little

Quarterly reports for $18/month! seriously? not worth it. should be at least monthly
Identity Guard®

Reply from Identity Guard®

Hi Donald,

Thank you for your feedback. We are always looking for ways to improve our service and that includes price! We have lots of service options and our Customer Care agents can help you choose the best one to fit your needs. I invite you to give us a quick call (1-800-452-2541, option 1).

Jill from Identity Guard
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Review by confirmed purchaser

Trying to the right about my credit history

Just checking my credit score
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Review by confirmed purchaser

I get notifications of activity, and then can never get the site to work to check on it.

I really would like to keep an eye on my credit for identity fraud protection, but the site never seems to work.
frustrating.

Identity Guard® Details

About this company

Identity Guard® is a comprehensive identity theft protection and credit monitoring service from the company that has protected over 35 million customers in the past 17 years. Start your free trial today!

Visit Identity Guard®

Contact information

Call us on: 1-800-452-2541
We live here: P.O. Box 222455
20153-2455 Chantilly, VA
United States

Category

Identity Guard® is ranked 16 out of 17 in the category

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