Iherb reviews

Iherb reviews

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Take $10 off your order with coupon code: IVA351

iHerb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders over $20 and just $4 for international orders. They carry dozens of free samples, trial products and additionally they always send surprise samples. Orders usually ship within a day and so far all of my packages have arrived in perfect condition. By the way, you can save $10 on your first order if you copy/paste coupon code IVA351 during checkout. This code is valid for orders over $40; for smaller orders you will receive a $5 discount.
iHerb has been named #1 online supplement store by ConsumerLab six years in a row: from 2008 to 2013. Overall I highly recommend iHerb to everyone!
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IHerb Best Store! $10 off Couponcode SFT777

Use the code iherb sft777 to get $ 10 discount for orders of $ 40. The discount is valid for your first order. You will also receive a discount of $5 if your purchase is less than $40. Enter the code in the during checkout. The store was founded in 1996. It's about 35,000 different products of famous brands. The store sold only natural organic products: cosmetics, perfumes, household goods, household chemicals, vitamins, pet products, food, etc. Free shipping U.S. 1-3 Day + Zero Tax for orders over $20.00, international orders - $4.
iHerb has been named #1 online supplement store by ConsumerLab.com 5 years in a row 2008 - 2009 - 2010 - 2011 - 2012!
The prices are very reasonable, excellent service, fast delivery!
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$10 off first order over $40 with code PJH581

Use the code PJH581 get $10 discount on your first purchase. I am very satisfied with the service, a wide range of products, ease of ordering and weekly discount. When ordering you can choose one free sample. I recommend using this online store. Good luck to you in the store iHerb shopping! Thank you
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Terrible customer service, slow delivery

Agree with the reviews which talk about previous good service and having gone totally downhill. I cancelled 2 orders because they sit in their processing queue so long and will probably cancel a third one today. When I wrote to them before about their delays they did not bother to reply. Most of the time I order from Bodybuilding.com who cost more in terms of shipping but they consistently ship out a few hours after I order. Iherb.com just don't give a damn. If you are happy with lousy service and don't care when your shipment arrives then the good shipping rates may be for you. Otherwise, avoid this company!
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Excellent!

I'm kind of a health nerd, and iherb has everything I can think of to treat my leaky gut/hypochondria. Without iherb, I wouldn't even know about cococeps, the tastiest mushroom based beverage ever (whatever, don't knock it till you try it.)
They also have a great customer loyalty program and fast free shipping if you buy enough stuff (and you know you always need more stuff, right?)
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Great!!!!!

So I found iherb and they had a bunch of stuff I wanted to try for pretty good prices, even one bottle of supplements that I was looking for was discounted to $0. I read a lot of reviews and saw very mixed things. A lot of people were saying negative things about shipping, customer service, etc. and I was hesitant to place my order. There was of course a mix of positive reviews, and nothing about overcharging/credit card fraud which is what I was most worried about. In the end I decided, for about $22 for 5 different supplements I had to give them a try. When you place your order as well a free option through Google Trusted Stores pops up and tells you if something goes wrong with your order that iherb isn't fixing to contact them. That seemed reassuring.
I placed my order on Thursday and it told me "Expect 1-3 days for shipment". By the time I checked my email on Friday I had already received confirmation that my packages (shipment was split into 2 but the price was the same) had been shipped and I was given tracking numbers. One package arrived to my apartment complex on Monday and the other arrived Tuesday. I got everything I payed for plus a magnet in 1 package and a plastic shower cap in the other. Both of course have to iherb written all over them but it was a fun surprise.
I live in the US, in Michigan, so I don't know if a lot of the issues other people had with extra charges, or slow shipping are because they are out of country orders since people don't specify well. All I know is I'm really happy with how it all went, I wasn't expecting my stuff to arrive until at least Thursday since all these posts assured me that the site is slow.

TL;DR CHEAP PRICES, FAST SHIPMENT, NO EXTRA FEES, 10/10 WILL SHOP AT AGAIN.
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Terrible Customer Service.

Lied about product availability. Sent the wrong product as the product they advertised on the website was unavailable. Refused to pay for the return shipping.
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Good order

Everything solved received good customer service experience thanks.

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Deceitful

They have a 'Canadian' section of their online store. Yet, they display the cost in american dollars, and expect the customer to pay a ridiculous amount of shipping, and then border fees which were as high as the initial cost of the item! This should not be the case. If you are going to market yourself as a company serving Canadians, you should handle the border costs yourself, or factor them into the cost of the product. A similar company in Canada was able to sell me the exact same product without any extra border crossing costs.
Furthermore, I could not even review the item because I had 'not purchased' it! This company is out to deceive you.
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it is a scam you'll never get your vitamins

Their customer service is confusing, but it is a scam where the shipping costs are what they make money on. You'll never get the package and the refund is only the value of the item minus 20%
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Trust Them With Your. . . Nothing

I've been ordering religiously from iHerb for nine months now, having spent nearly $1000 in this short time. I recommended them to everyone. I loved them so much I'd hug & dance with the box once it arrived. Everything was simply excellent-- and then it wasn't.

Since January 2014 there have been shipping delays and the packing has been at hit-or-miss levels of atrocious. One order had exploded milk soaking everything and another had near fully molded bread.

I thought, surely this company that I love so much will be helpful in correcting these issues (never mind that they could have been prevented in the first place). Instead, I had to stalk them in order to get any communication. How was the communication I finally received? Curt, condescending, disrespectful, and rude. The last conversation with Denise Branch just spoiled it for me.So much so Im considering changing the motif of my website to include the full chat. The more I look into it, the more I find about poor service issues (with Ms. Branch & other reps), product expiration and shipping dilemmas. Standards seem to be plummeting with this company.

As such, I can no longer endorse iHerb and strongly suggest that if you have any issues to avoid customer service and get directly in touch with the right individual higher up. Is that Ghee really worth a borderline blood sacrifice of your time, energy and good sense if something goes wrong? Can you deal, because iHerb will make you! Buyer beware!
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Terrible customer service

[name] ...The customer service ambassador at iherb is outrageous. Terribly rude and inefficient. Iherb could not provide sound advice on shipment details and delivery of my order. Don't ever trust them for shipments anywhere outside the US. They are also very rude in their replies. Definitely advice to stay clear of ordering from iherb.
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Thumbs up on Delivery to Singapore

I stumbled upon iHerb.com via Google while searching for a particular supplement. I immediately became their new customer and placed my first order on 20/01/2014. Being curious after my purchase, I searched more about them and it landed me here. Seeing the negative comments, I feel they deserve a positive comment from me.

iHerb uses CJ Korea Express to ship to Singapore, and I was truly delighted that I could track the status of my package after it left their warehouse in the USA. After my package reached the Singapore airport, it took only 1 day for my local postal service to deliver it to me. I received it on 28/01/2014 in the afternoon, i.e. 8 delivery days.

All my items were safely and professionally packed by iHerb in a hardy recyclable carton box. When I inspected each item, all were in good condition; the products are fresh and their expiry dates are exactly as displayed on their website.

iHerb has gained my first confidence and I have just placed my second order with them. I absolutely love their highly affordable prices! And I now feel so ripped off by the local stores!! My main motivation buying from iHerb is to purchase a product that is currently not available in the Singapore market. I chose iHerb because the manufacturer and most online distributors do not even ship out of the USA.

I am so glad to shop with iHerb. Keep up the great delivery service to Singapore!

yjchong

ps - Their reward/ loyalty program seems like madness - one reason why you keep seeing people posting their iHerb coupon codes everywhere ;)

CC: info@iherb.com
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No products, no refund

I've hardly come across so unfriendly customer service. I ordered January 1st. So far I have no products and no refund. Plus they refuse to give me refund or try to make this up in any way. As international company, they should know where and what is allowed to send. But they blame customs and customers. You'll be lot healthier if you never deal with them. I promise! I suffer of clinical depression and dealing with this kind of rudeness and having my money stolen does not make me happy. Stay away from them!!!

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Bad customer service

Very poor customer service, tried to apply the first time customer discount, because of a website bug with my previous order cancelled it would not take the discount. immediately sent them a mail telling them the code and to apply the discount. They never responded. Contacted them online and they refused to apply the discount even with documented proof that i tried to apply the discount and contact them then brushed me off.

Will not order from them again and recommend staying clear of them,
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Super

Livraison de durée moyenne ( une dizaine de jours) mais avec un choix très varié et des prix très abordables ! Du bio et du naturel ! Je vais aller y faire une troisième commande.

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