Infibeam reviews

Infibeam reviews

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1.5
from 0 - 10
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Cheating company. Wrong product. Crap costumer service.

I ordered a flip cover for my new Nokia phone, but the product i got was not the one from their website. It was a cheaper product that didnt even have the features listed on the website, plus it lacked the free screen protector that was supposed to be included in the package.
When i send them an email trying to get an explanation they just ignored me.
So all in all i warn everybody from dealing with this cheating company.
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frauds online

was going to buy grand 2 fom this site but thank god before that got flowers for 550 rupees.The deliery was suppose to be made on 20th mar,but undelivered till 21st i received a message that contact information was wrong.i called cancelled my order said there is no point delivering them as they were for an occasion so now refund my money.so politely they agreed but again i got a mail that now they will be delivered on 26th.i called again that i asked for refund they said ok.Again i got a mail that delivery attempt was made so no refund.So frustrated I am but thank god i did not buy a big thing from this f**** site.total fraud.Call center bitches just repeat the same thing that sir attempt was made.i said now i didnt get the flowers and u kept my money also.so they said sir attempt was made.this site should be shutdown.Everywhere negative review they are just cheating.have no contact with the vendors and may be have none.Everyone should log a complaint in consumer court which are going to be many as i can see everywhere negative reviews.And guess what if you write product review or feedback they dont post it instantaneously.they go through c=scanning from their department and if the like it(if it is positive) then only they will post.Cheaters have found good way to steal money.Never Ever ever shop from INFIBEAM.
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poor customer care service

The average rating says it all.

Very pathetic and frustrating customer care experience.

Moreover, they delete tweets and user comments rather than resolving genuine concerns. Provide excuses, do not communicate. This company is a mess.
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Cheating company

I have ordered "education world magazine" for three years through this website in the month of Oct 2013, my order no is 11980741 sub order No. 21032750, still i have not received the magazine, customer care response is pathetic and helpless, it seems they are cheating the public, even cancellation email do not get respond, i am at spot, dont buy anything from this website
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Misleading Website powered by substandard service

My folly was to get my Citibank credit card points redeemed through this pathetic website (INFIBEAM). My Order Id 21744452 was for a Music CD which was listed on their website. When I got the product it was a Video Song DVD that could not play on my CD player. On bringing this issue to the notice of Infibeam service they flatly refused to acknowledge that the product was wrongly listed as a CD product. They refused to replace the same with any other CD.

Another CD product that I had ordered was later not delivered by them. They claimed the product was out of stock, a late realization on their part that they had wrongly listed as available on their website. They promised to refund the credit card points against this purchase bit it is over 3 weeks now that the same has not been done.

Pls stay away from this website to avoid service frustrations & bad shopping experience
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Worst Ever Customer Support!

Hi,

I have placed below listed orders on Infibeam on 30thJan14, however till today (12thFeb14) i have not received the delivery.

12562014
12561255

The customer support just do not respond to the emails and their phone lines are always busy. I'am just so much frustrated with the service and have decided that i would never buy anything from this portal.

I'am clueless of my product delivery status or weather they have shipped my product or not.
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rude to customers, bad company to deal with

Please do not do any dealings with infibeam unless you want to hear rude and bossy arguments from the customer help desk. people on the customer help desk know to just say sorry for all their delays and wrong dealings and the higher ups are bossy, argumentative and irritating to talk to. They tell to hold on the phone calls for such a long time and you spend all your money holding on and finally hear such unpleasant/unmannered people from the infibeam side.
I had ordered some books from infibeam and the date of delivery kept changing and delaying and finally one day few books packed land on my table. money for all the books are taken from me and all the books are not delivered. when i ask for it, the customer representative-boss asks me to do my calculations....all this inspite of receiving emails and SMS from them regarding the cost and the number of books to be delivered.
Such pathetic way of dealing with customers. I wonder how such nasty creatures survive in this world.
Please do not do any dealings with them unless you want to hear some sick statements from them inspite of giving your money away.
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GETTING MONEY AND NOT SHIPPING ITEM

Hi,sir,my name is ibad, i have placed an order at infibeam.com on dec 14 for a samsung washing machine- Samsung WA80E5LEC/TL 6.0 K ,order id -12248115 .expected date of shipment was on dec 26 but they didnt shipped it . i conatcted them many times and each time , the give me fake promises like it will be shipped in 2 days ,3days etc. 5 days back i got a mail that they will ship by dec 11 but they didnt. now today dec 12 ,still no updates.infibeam.com has took my money and not sending shipment .they are fraud company . plz resolve my problem. thanks. some proofs

http://s22.postimg.org/y4ezlapg1/infibeam_fraud_company.png

http://s8.postimg.org/989xon8vp/infibeam_fraud_2.jpg

audio proof

http://vocaroo.com/i/s1DTrgoflV70

http://vocaroo.com/i/s13tC3tjIZUz
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cheaters , fraud

Dear All,
Order date 20/oct/13
The following items under order ID : 11921584 (sub order ID: 20968258 have been shipped from our warehouse!

Product Title Shipping Date Shipping Details
Dell Vostro 3560 Laptop (3rd Gen i5/4GB/500GB/1GB Graphics/win8), silver
26 Oct 2013

I received the Laptop on 30/oct/2012 , on Openining the Packing ,

After Opening the Package the Laptop Box Seal was Open , the Cover , plastics to avoid scratches on the Laptop were missing,

There are scratches on the Top side of the Laptop , and It seems to be not a fresh but a used laptop , which has been cleaned and see the scratch marks on the Screen and Top Side,

The Back Panel of the Laptop is loose as if some one has opened the Laptop to remove or replace parts and not fitted properly,

I want the laptop to be replaced immediately , I have already contacted your customer care and the executive on the phone has logged my complaint and said that i will get the call on the same by today or tomorrow .

I am not at all satisfied by the same and want an action to happen immediately and i will not accept any delay on the same.

Loged a complaint on 31/oct/2013 and sent a mail (above details )

Followed up daily regiriously for the resolution till 19 november 2013
19 days of continous follow up for laptop of my hard earned money

after which they said they will send the gati curior to pick up the stale laptop which happned on 27/nov/2013 after almost 1 month of daily follow up they took the laptop back after i sent them the photos for the proof

on 27/11/12 i was told that with in 1 week i get a proper resolution either a fresh new laptop with same model and config or full refund this what ideally to be done

after i week ie by 3 or 4th dec 2013 they were supposed to be coming with a resolution but no turning up no communication as they have been doing since 31oct13 when i loged a complaint they never communicated properly for any thing

till today - 21-12 2013 i call them every day they are just fooling around no commitment or confirmation on what are they going to do either give my laptop or full money back

on the customer care they are just giving me dates after dates or every day a simple no reply from the concern dept we are looking into the issue the concer dept will call youby tomorrow , next week , very soon all kind of fooling around is going on cant under stand what to do

i want a new fresh laptop of the same model and config or its 2 months since i order and did the payment so i want full refund of my hard earned money along with 2 months interest @ 18% p.a


theses people are totally fraud , cheaters and are fooling people with their money.
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infibeam.com is a very bed site. Never buy anything from this site

My Order ID is 12000643. I booked the item at 1st November, when I place the order it shows that it will delivered with in 3 to 4 working days. When I didn't get the item at 7th November I called to customer care. Then they told me that at evening I will get the item. From 7th November to 12th November I called every day 2 time and they told me to wait. At 12th November they provide me the tracking code of blue dart which is wrong. When I called to customer care they didn't give me correct tracking code. I have never seen this much of bad and uncooperative staff. Always giving the excuse for delay.
I will suggest to every one to never buy anything from this site.
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Infibeam - the worst shopping website

My order no.11916302 .

I'd ordered this product on 22nd Oct .
And I still haven't received this product (8th Nov).

The courier company they are using (First Flight) is the poorest of all in services.I got no notifications about where is my product ,when its been shipped.

Also the courier number(F11261770) which I came to know later from Infibeam website isn't correct.

Now They are neither telling me where my product is nor they are refunding my money.
Its better you go for some other website Flipkart,etc. even if they are costlier than this.
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Worst Online Shopping Experience

Hi Guys,

My name is Dinesh Jain. I placed an order online on www.infibeam.com on 9th September 2013. My Order Number is 11680734. Before placing an order, I called the customer service team in Ahmedabad on + 91 79 40260260 to confirm if you have Sony Xperia M (Black) in stock. Customer service representative informed that they have this item in stock.

· I placed the order on the same day on 9th September. Website stated that the shipment is expected to happen on 11th September. After waiting for 4 days, I called the customer service team to check what happened.

· They informed me that the item is not in stock. I was very disappointed as I was told by the team that they have it in stock on 9th September when I called them. Guess what! Even now, website states that the item is in stock. Why the hell is infibeam misguiding customers. Can’t they be honest and give us a correct information rather than giving false information to their customers.

· I spoke to Rahul Bagadia on 13th or 14th September who said that the item is not in stock and he also promised me that he will be calling me back on 18th September between 9:00 AM to 12:00 to confirm the status on my order.

Guess what. He lied to me. I have not heard anything from him yet. What a liar he was. My trust was broken for the second time by Rahul Bagadia by making a false promise. First time was when the customer service agent said that the item is in stock on 9th September before placing the order. Is this how infibeam cheat customers. First tell them that the item is in stock and after the customer places the order, item is out of stock automatically. Agents like Rahul Bagadia are experts in making false promises to the customers to get rid of them over the phone. If this is the level of service Infibeam provides to their customers by cheating them and lieing to to them, then I wonder how come these guys are in Business. I don’t think they have many happy customers around. I am wondering if I would ever receive my order and how many fake promises will be made still before receiving my order. Can I trust these guys that they will deliver the right item in the right way without any problem in the right time?


Can I have an answer for this. Website says that Sony Xperia M (Black) is in stock even now. But its not in stock from the last 10 days when I spoke to the customer service agents. May I know whats going on. And my second concern is why was the false promise made to me by Rahul Bagadia. Is he trained to make false promises to the customers. Overall, this is the worst online shopping experience I had till now. I think flipkart.com is much better than infibeam. I tried infibeam this time since the price was low compared to other websites. But the service is worst. I would rather pay 1000 rupees more to their competitors and get a better service in time. I don’t know how to trust you infibeam from here. Can I have a proper update on this. When Am I getting my order. Please no fake promises or information like the one provided by Rhaul Bagadia. Ø Order Number : 11680734

Ø Order Date : Sep 9, 2013

Ø Product Ordered : Sony Xperia M (Black) Waiting for your response at the earliest on this. Thanks and Regards

Your Unhappy Customer

Dinesh Jain
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Worst eCommerce compnay ever..never ever buy anything from them

We ordered a laptop from them and even after 7 days there is no sign of shipping. I am tired of calling their customer care but no use. Useless people...cheaters. Please do not ever buy anything from them. No surprise if someday they disappear after dodging the customers. They are just collecting the money thru credit cards but no service.
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worst delivery and defected products

I ordered this product on 14th july 2013. (order no 11223155). they promised to deliver it before 25th july. but it was delivered on 6th august. Infibeam made world record of slowest and worst delivery (24 days for less than 700 km). i hv paid in advance,hence had no option other than waiting. its worst site i hv ever seen. TV was damaged and defected! i doubt whether they are selling rejected and products. this site is not trust worthy! i made complaint bt there is no positive response! they always make some excuses. i thing now it will take 4-5 months to replace it. got very disappointed. feeling cheated and harassed. thinking to move to consumer forum! do not pay in advance on this site.
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Missleading on line shoping web....

infibeam is not reliable web for online shoping...they are cheating people....I have booked Philips home theator....after 20 days, they said this is out of stock you select other product. & after that it shows avaibility with higher price...
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Stay Away from Misselling of INFIBEAM!

They have a very misleading refund policy. While their website says full refund on return within 7 days, they will charge you 10-25% for stocking fee, which is hidden in another page. I am hoping to get at least the remaining refund.

Here is the update on my story:
Infibeam called me back in about four days after I sent them an email. The guy who called was really courteous, but could not help much and himself forwarded the call to a supervisor. It was a reasonably long waiting time for the supervisor to come online, but come he did. I had to narrate my story again and he promised a resolution after an inquiry, but did not give any timeline. So I did not have much hope after reading the other reviews. In fact I was not even checking my card statement for refund. To my pleasant surprise, I saw yesterday, they had made a complete and full refund within a week from that call. Thanks, Infibeam! I shall go back to you, next time I make a purchase.
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Very bad experience from infibeam

i ordered an item on 22nd may 2013 and it didnt receivedeven after 14 days. i contact infibeam customer service many times and i got a information that i have to sent my id card copy. Ok.. i have done it on june 3rd, the day they informed me. I made a call to infibeam on june 4 2013 and they told me that they will do necessary action. now also i didnt get the item. This is the worst experience that i ever had from a online shopping. i strongly recommend that ''Dont buy from infibeam"". better to use ebay or flipkart or any thing like that.
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Beware of INFIBEAM

I was initially impressed with the Call Center agents politeness, order taking efficiency, and delivery time. Excellent. The problem starts if you have to deal with Infibeam further than this.

To start with, the product delivered was faulty. Of course one can not hold Infibeam responsible because the product, in this case a XOLO phone, was delivered sealed, obviously sealed by Xolo.

However one wonders that the discount offered by Infibeam (and other websites) on products could be because the items that they receive to dispatch to customers could be seconds, or otherwise shady. One never knows and that why its prudent to question how come websites deeply discount some products. That covers the pricing part.

Now, the defect being discovered, I called up Infibeam, who were very polite asked me to send them photographs by e-mail, and many e-mails and calls later, and took a few days to arrange shipment back to them through Aramex and I was instructed to print out a label with Infi’s address and keep the package ready. Aramex picked it up 3 days later (after the scheduled date.)

Xolo in the meantime practically disowned the product, and shunted me back to Infibeam. So when you buy on-line you could be in a position where you call up the Vendor, and the Manufacturer, and never know who is going to own up responsibility if you have a problem. In this case, Infibeam did after many e-mails and calls. Now this costs Time, and since Infi does not have a Toll-Free number, lots of money too.

By this time, 15 days have passed with a non-functional product that you do not have, and is paid for.

Subsequent calls to Infi, I am told Firmly, to have patience, and amongst many stories, I am told, further, that they have received the product, its been attended too, and will come back to me. BLATANT LIES. Because 15 days after sending the item to Infi, it comes back home, package UN-opened and UN-delivered by ARAMEX because INFI GAVE ME THE WRONG ADDRESS label to print out (which is on record.) So how come the guys at the call center gave me the story of it being attended to, it being in their warehouse, Etc.

A few calls later INFI now realizes their bungle and I have to ship the product back to them. As usual Aramex is 3 days late and by then Blue Dart has picked it up.

Status now is that as usual the ppl at Infi do not know the exact position since I get varying versions, the product still has to be attended to and will hopefully come back to me 15 days from now. That is like 45 days after paying for it. 2 dispatches to them, and being not sure of what happens next.

So if you want to deal with INFI, or shopping online, be-warned.

You may have to call them like 50 times, each call being at your own cost, may get varying stories, blatant lies, have an item you have paid for being in courier-limbo, and God forbid, if you really want to use something you have paid for, end up getting very frustrated.

I am not, because i have everything on record, and Lawyers just itching to get their hands on situations (&/+) companies like this.

Can you afford this?

Beware.
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worst company cheaters they are just here to cheat people online

worst company have not received wireless headphone after 14 days of order and after that received it faulty. their courier guys picked it up and now company is blaming that you have sent us broken headphones. biggest cheaters on web. worst worst worst i have even filed complaint against them in consumer forum.
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Don't Buy any product from Infibeam

I have ordered a USB dongle and it was delivered after 15 days. Even they took 10 days to approve the item where the payment was made on the time of booking. Called the customer executives many time and requested to fasten the delivery but no help and use. Very bad and worst service ever seen in online shopping.
Order Id: IBDELMAH277930
Start Date: Apr 24, 2013 8:06:45 PM Your Order Has Been Placed Successfully
Completed date:
Tue | May 07 | 03:20 AM Delivered BANGALORE SOUTH(Karnataka)

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Infibeam Details

About this company

India's Online Shopping Platform offers Buy Mobile Phones, Books, Apparel, Jewellery, Cameras, Watches, Send Gifts to India, New/ Used Cars & Bikes in India at lowest price & free shipping. Find Online Product News, Reviews, Photos, Deals & Finance Options - Infibeam.com

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Infibeam is ranked 70 out of 70 in the category

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