I was initially impressed with the Call Center agents politeness, order taking efficiency, and delivery time. Excellent. The problem starts if you have to deal with Infibeam further than this.
To start with, the product delivered was faulty. Of course one can not hold Infibeam responsible because the product, in this case a XOLO phone, was delivered sealed, obviously sealed by Xolo.
However one wonders that the discount offered by Infibeam (and other websites) on products could be because the items that they receive to dispatch to customers could be seconds, or otherwise shady. One never knows and that why its prudent to question how come websites deeply discount some products. That covers the pricing part.
Now, the defect being discovered, I called up Infibeam, who were very polite asked me to send them photographs by e-mail, and many e-mails and calls later, and took a few days to arrange shipment back to them through Aramex and I was instructed to print out a label with Infi’s address and keep the package ready. Aramex picked it up 3 days later (after the scheduled date.)
Xolo in the meantime practically disowned the product, and shunted me back to Infibeam. So when you buy on-line you could be in a position where you call up the Vendor, and the Manufacturer, and never know who is going to own up responsibility if you have a problem. In this case, Infibeam did after many e-mails and calls. Now this costs Time, and since Infi does not have a Toll-Free number, lots of money too.
By this time, 15 days have passed with a non-functional product that you do not have, and is paid for.
Subsequent calls to Infi, I am told Firmly, to have patience, and amongst many stories, I am told, further, that they have received the product, its been attended too, and will come back to me. BLATANT LIES. Because 15 days after sending the item to Infi, it comes back home, package UN-opened and UN-delivered by ARAMEX because INFI GAVE ME THE WRONG ADDRESS label to print out (which is on record.) So how come the guys at the call center gave me the story of it being attended to, it being in their warehouse, Etc.
A few calls later INFI now realizes their bungle and I have to ship the product back to them. As usual Aramex is 3 days late and by then Blue Dart has picked it up.
Status now is that as usual the ppl at Infi do not know the exact position since I get varying versions, the product still has to be attended to and will hopefully come back to me 15 days from now. That is like 45 days after paying for it. 2 dispatches to them, and being not sure of what happens next.
So if you want to deal with INFI, or shopping online, be-warned.
You may have to call them like 50 times, each call being at your own cost, may get varying stories, blatant lies, have an item you have paid for being in courier-limbo, and God forbid, if you really want to use something you have paid for, end up getting very frustrated.
I am not, because i have everything on record, and Lawyers just itching to get their hands on situations (&/+) companies like this.
Can you afford this?
worst company have not received wireless headphone after 14 days of order and after that received it faulty. their courier guys picked it up and now company is blaming that you have sent us broken headphones. biggest cheaters on web. worst worst worst i have even filed complaint against them in consumer forum.
I have ordered a USB dongle and it was delivered after 15 days. Even they took 10 days to approve the item where the payment was made on the time of booking. Called the customer executives many time and requested to fasten the delivery but no help and use. Very bad and worst service ever seen in online shopping.
Order Id: IBDELMAH277930
Start Date: Apr 24, 2013 8:06:45 PM Your Order Has Been Placed Successfully
Tue | May 07 | 03:20 AM Delivered BANGALORE SOUTH(Karnataka)
I had big problem with infibeam , I cancelled my orders , even then they were processing it and not listening to my complaints , and even not responding to it ,
I liked their page on Facebook and contacted them there , and to utter surprise I was listened and my order was cancelled with in one hour , anyone having problem should try this , worked for me
i have given three order on 6 march
1.Philips SHM1900-93 Stereo PC headset(Order no: 10350004)(rs 319)
2. Strontium 8GB MicroSD (Black, 8 GB)(order ID:10344208),(rs 277)
3.Strontium 4GB MicroSD Card (Class 4) (Black, 4 GB) Sub Order - 19291552
after order they deduct my money ( RS. 319+277 ) ,then they told me your order will shipped by 9 march 2013, after five days they cancelled my order and they dont refunded my money, they are telling that contact to bank for returning the money, i go to bank and bank manager told me that company wiil return your money we are not responsible . so infibeam is cheating me and they are fraud , by this activity of infibeam i am very puzzled and mentally disturb how can i believe such type of company, they are totally fraud and cheater ,so i urge to u all buyer do not purchase any thing from infibeam , most of people in my hostel suffering this type of problem.
if you will not return my my money then i will complain in consumer forum
my contact no- 07509734314
Very Unsatisfactory shopping site, I ordered a MMX canvas HD(Black) about more then a week ago(29/03/13) (Order ID.10497957) and they had not yet shipped it yet , customer service gives in every alternate date of shipment but fail to ship my product.
Yesterday(06/04/13) morning i called up their customer support and cancel my order but withing a couple of minutes later i received a call that they can ship me a MMX canvas HD(White) which is available with them at that very moment if i want ..so i said OK.
But till date(07/04/13) i had no information about the shipment of my Mobile. Will never recommend this site. I am confuse what to do now.
Ordered a mobile phone worth Rs.2999 using credit card. Wrong product delivered. Informed them on time. Asked me to send pictures. After three days i got another call asking to send more pictures for them to believe its a wrong product. I sent 10 photographs in and out. After three days again i got a call saying they want more photographs!!!!! Disgusting. Taking money offering one product and sending the wrong product, and disappointing response towards resolving the issue. Finally the customer executive told me to write to firstname.lastname@example.org. I forwarded all the communications only to find it getting bounced back!! there is no such email id!! CHEATERS CHEATERS CHEATERS IN INFIBEAM!!! NEVER BUY. A BIG NO NO TO INFIBEAM.
damn my Order : 10427506
Always lookout for alternatives and if feasible never buy from this website. I have placed two orders from this website , and to my surprise one has deilvered wrong and poor quality products and the other one is yet to arrive.
And , don’t be fooled by the Shipping Dates as they never stick to that . And the other one is the difference between delivery date and shipping date is really huge.
I have to buy from this web site as my company has options of providing gift vouchers and to my bad luck I selected infeabeam vouchers!!!
Anyways I will be writing to my HR to stop buying gift vouchers from this company . Any of Admin or HR reading this , If you want a quality vendor , please don’t partner with infeabeam they will end up upsetting your employees badly.
I have made the payment already 14 days from now but till the time of writing even shipment has not been started.
Any any one having bad experience , please do mail me on email@example.com. I am planning to file a Consumer Case , and if we do it together , it will be having a greater impact . Lets put together all our concerns so that these websites can be regulated and should be answerable to their commitments.
My friend ordered a midnight delivery combo pack of cake and flowers to surprise her husband on his birthday, but I was dismayed, when checking the status mid night that its been delivered, but to someone else.
Even after mentioning that the delivery will be self received, someone, not even with my name has taken the goods, when inquired with the representatives they are telling that they have the proof of delivery.
The vendor is not bothered of delivering the good to the correct person and these people are least bothered to take the complaint and follow up with the vendor.
I will never recommend the purchace of products online via infibeam.
I placed an Order with Infibeam on 24th Jan, 2013 for a mobile phone worth Rs. 27100 (Order No. 10071542). Listing said it will be shipped within 24hrs. As soon as I placed the order the order details said it will be shipped by 26th Jan, 2013. Though it was not as promised I still thought let it be. I kept waiting for its shipping till 26th Jan, 2013 afternoon but I didn't see any update about anything. So finally I mailed them to cancel the order since it was not shipped in the timelines given. I got a prompt reply that they have sent the request for cancellation to concerned department. I even confirmed that on phone. Its been more than 24hrs since then and I still don't see any response or order cancellation in my account online. Subsequent mails went unanswered.
I urgently need a new phone and I am not getting cancellation confirmation so that I can go buy a new phone from a retailer. I wish I had seen mouthshut before placing order. I am a regular customer at Flipkart and now I feel I should have stick to them only.
For any user who's going to buy from Infibeam, please don't, they don't keep their own promises. I am done with them, just need to get my money back now.
I place order(order id-9782127) for lily & roses bunch on Dec 2, 2012 to be delivered on Dec 8, 2012. This was wishing happy anniversary to someone.
Instead of lily & roses bunch for Rs 850/-, just a bunch of cellophane wrapped 13 roses was sent-all were stinking with fishy smell and that too the product was delivered at 8:30pm night(despite my request to deliver it in morning - yeah they do say they have a policy to deliver between x am and y pm, but for an order placed a week in advance, they still had to deliver at the last hr! )
I called up infibeam customer care repeatedly and complained, today is 30dec-2012 - as yet no action! These people are cheats, beware. I want a full refund of my money immediately!
I have posted my feedback earlier on Infibeam.com, infibeam selectively removes any negative reviews!!!
It seems this company is totally insensitive to customer needs and are doing business by cheating people - such a shame.
I'd suggest propspective customers please beware of & stay away from infibeam.com, they are dishonest sellers
I ordered a new book, received the delivery in time, but hard bound of the book was torn out. So its a two piece. It shows how negligently it was handled even before packing. I have sent the photos of the same to customer service, still waiting for response. But with this i am not going to buy again from infibeam and I wont recommend others.
PLEASE DON’T EVER BUY ANYTHING FROM INFIBEAM
Ordered white iPhone (they didn’t have the SKU and when called they asked me to put in WHITE in instructions), I did that in 3 different places Notes, Instructions and Gift Message. They still send me a black iPhone, the customer rep asks me to open the box when I specifically say that it says black, when I open and say it is black she says the dispatch boy will come in 24 hrs and pick up the black iPhone and ship the white iPhone, 2 days later no one shows up. I keep calling thier customer service, wait in the queue and the phone gets disconnected - they DON"T even care to call back the customer, it was thier data issue that calls are getting disconnected. I called 6 times, and had to wait in the queue all 6 times, explain the same story again and again One rep says there are no white phones, the other rep says you ordered black and you got black, the other one says you opened the box already so it is yours...DIFFERENT STOREIS, they don’t know what they are talking..the customer is unhappy and didn’t get what he or she wanted. THEY SIMPLY DON’T CARE, this company is going to go down...they have taken my frustration levels so deeper, I have all the calls recorded from call # 3, next step is go to consumer court and get them hooked. I’m also going to go VERY VIRAL and social about how this company is cheating people.
They are thinking they can get away, but I’m sorry - I’ll spend all my forces and energy to get these kind of companies that are cheating common man out of business. Good luck InfiBeam
Purchase Id : 9657000
BTW, I sent an email to their senior customer service rep and support excellence or some bullshit email. No one responded, it’s 34 hrs already since I have sent the email..see what kind of company you are dealing with...
Actions Speak For Themselves.
The Above Is Especially Applicable To Infibeam.com. I Have Ordered An Microsoft Xbox 360 Slim On 13 October. I Was Informed By INFIBEAM That I Will Get It By 18/10/12. But Today Is 18 October And Has Ever Happened. When I Called Them The "EXECUTIVES" again Informed Me That They Haven’t Even Shipped It Yet. They Said That They Will Call Me On 19 October To Aknowledge The Status Of The Order.
Lucky Me. I Ordered It By Cash On Delivery
Anyone Reading This Should Have Understood By Now That "INFIBEAM" Is The ’WORST’ Choice Whatsoever When It Comes To Online Shopping
i bought Zen USB speakers from infibeam on 22nd July and the delivery date was 27th July. I got my order completed on 25th July. The packing was superb with no damage and the quality of product was superb. Love to shop from infibeam. This is not the first time i got the delivery on time before that i purchased few books and mobile as well and the delivery was up to date. Keep doing the same....
This is with reference to my order id 8633007. I order valentine day's gift on 13th Feb before 1pm. The website promised to deliver the gift on 14th Feb. However, when I spoke to customer rep on 14th Afternoon, they said they wont be able to deliver on 14th and confirmed that they will cancel the order.
However, to my surprise, on 16th the shipment was delivered !!! I cant believe how disconnected their supply chain is. Now, the customer rep states that I never cancelled the order and so it was delivered. Blatant Lying. I have refused to accept their shipment and want a refund back.
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