I just tried to figure out if a person who gave me his phone number is really that person. I went to phonedetective, where I thought I'd be charged one amount and it turned out to be higher, and they claimed two different things about the provider for my contact. Then I thought, what the heck, I'll try somewhere else and get an independent read. So intelius. Their web site put me through the wringer, finally after about ten page loads and forms filled out (mostly of the same information) they showed me a button that read, YES, I really do want the information. But no, it was actually YES, sign me up for premium service and give me the information. Thus $4.95 turned into $24.90 by the magic of misleading pages. I have tried to contact them while writing this review but the form that contains my "please cancel" message is still hung during my finding trustpilot and writing this review. It seems they don't want to see such an email. Oh yes, and by the way I got the same bad information, and the last web page I saw was, you guessed it, phonedetective again.
And I just wanted to find out if I was dealing with a crook. Now I know I was, but it was the people who promised a FREE! reverse phone lookup.
Oh, since I created the trustpilot account and finished typing here, Intelius has finally gotten its message: Failed to open page. They don't want to hear about it.
As other posters have stated, this site provided zero details on a background search. The person I searched for has several convictions against them for assault & battery, trespassing and making telephone threats, which I was able to receive from another service. Intelius offered a "2-day free trial". I canceled on the same day, but was still charged 39.95 for the defective report. They refused to give me a refund and instead offered a "free alternative search". I asked why I would want one of those considering the first report wasn't accurate. Additionally, there wasn't anyone else I was interested in researching. I have a feeling I'd better call my bank and put a stop against this company. Thieves and liars. Oh yeah, I received an initial email ensuring me my membership had been canceled on the same day I canceled the account, then another email after I called to complain. Each email had a different number for customer service.
I wish i had found this place before i used them. First of all i rarely do reviews, second this place is horrible. I was trying to do a reverse look up on someone who keeps on calling. Well they had this offer for 99 cents, but you had to subscribe monthly and it comes with a identity protect service which I didn't want. So it said 4.99 regular for one look up, I chose that one. At check out it was 4.99 then when the receipt page came up it said 7.99. I email customer service and they give me some bs about 4.99 price was a promotion with membership...Long story short i'm out 7.99(SO FAR) the immediate look up had nothing on it when it said they had everything, now i have to wait two business days for a detailed report about the number.......smells like BS to me.
GO SOMEWHERE ELSE....THANKS FOR READING....
DO NOT Deal with this company whats-so-ever they Just Lie at every turn possible & do not fall for their
.99¢ Deal, this just an absurd gimmick they use to lie of how much they will extract from your Visa account (in my case $20.11) and I caught on right away. They also use another sector of their company to appear that they are closing your account & crediting your account which they have not done, using different phone numbers for the run a round. You must go to your Charge Card provider to put a Stop to them.
They did not supply any information as to pertaining question asked...They are Strictly Into Just Fleesing your Account of what ever they can, with no intent of providing any service of any kind.
I decided after multiple negatives at this job to call it quits, first when I was hired I was told I was being hired for a sales role which then turned into a customer service role. But what sent me over the edge was the fact they knew they were robbing people of their money and we could not refund them their money unless the customer mentioned the BBB or the Attorney General. They had an out source company in Indonesia and one day a customer called me and asked why he was still being charged $40.00 a month on his CC, he said he canceled it 7 months ago and talked to the out source people and they were suppose to cancel it. I placed him on hold and investigated it and the out source had notes on his account that said he called and canceled his account. The out source person who canceled his account didn't cancel it the correct way so the customer was still being billed, knowing that is was our companies fault that he was still being billed I contacted a manager to ask if we could refund the customer I showed the manager the notes of the out source rep saying he wanted to cancel and that they messed up some how by not closing his account down. My manager said we could do nothing even though it was our fault. I pleaded for the customer because he was out almost $300.00 because of us they still said we can't refund him his money. This was the straw that broke the camels back it happened all the time we made a mistake and the customers have to pay for it. I quit within the week.
I'm trying to trace a phone number that is crank calling me and typed it into Google. Intelius' add came up and stated that they had info about the number including name, address, carrier etc... After I paid for my "instant" report, nothing happened. Their customer service was closed so I had to wait until the next morning only to find their customer service is a phone room in India! After holding for 20 minutes, I could barley understand the woman speaking and she absolutely didn't understand me. I had to wait for a supervisor to tell me that they didn't have any info on the number to begin with. They have promised a refund but they may be lying about that too.
How funny is it that they want me to pay them to protect my identity?
I did a background check on someone I knew had a record. They were in fact a registered sex offender. Intellius' background check returned NO RESULTS for a criminal record, however there is the registry in addition to the inmate # which was easy to find with a simple online search in ANY search engine. I disputed the charge and they would not offer a refund. False claims and thieves!
So I sign up, and then they throw a curve ball, saying for 19.95 a month, you have full access. The access is the same stuff you get for free. So you search for someone and then they want to charge you for more info. VERY corrupt group. Don't walk, but ru from this corrupt group.
Dawn Fawn found this review useful
Purchased a background report after seeing that they offer divorce/marriage data for my state. After paying for the report, discovered that the marriage information was not even available, so... Issue #1: false advertising. Issue #2: charged my credit card for additional $19.95 without permission. Stay away: expensive, the reports are not all that good (lots of unrelated garbage), plus you'll have to waste your time on the phone trying to reverse the charges for purchases you did not make.
I conducted a background search on someone I KNEW has a criminal background. My initial search (before paying) showed there were 5 records, which is pretty accurate but their results showed there were NO records. What a scam! I wouldn't recommend this site to anybody. I should've done my research about them first. After reading reviews, I'm now contemplating having to fight with them about hidden fees. Ugh! I'm disgusted in the ways people find scams to get money.
They are posting people's ages and information about their family at their website.
It's a ploy to get even more information about them.
They trick them by saying they will remove this info if they receive driver's license and other info. And they say it will take 4 to 6 weeks to remove it.
I tried to find out who belonged to 3 different #'s. One number I was told was private, it was a cell, and the other 2 had totally wrong names. When I called customer service, was told they don't gaurantee the iinformation to be up to date and accurate.
I was talking to one of our professional search people at work about using Intelius to find relatives. I was told that Intelius was not that accurate and to use US Search. No surprise there after finding out that Zabba Search was run by Intelius. I have found more errors than information on that site.
DO NOT USE INTELIUS! Intelius started billing me through some fine print and it went on for months before I noticed. They are a slimy, sleazy organization who capture your billing info only to keep you subscribed forever.
Sleazy company - does after market transaction processing where they do their best with small type font to get you to unwittingly sign up for their Identity Protect service for $19.95 whether you want it or not.
Then they want to argue with you about getting your money back when they've actually not even provided the service. State of WA filed a class action lawsuit that was settled for $1.3M non nearly enough in my opinion.
And to top it off EVP John K. Arnold is spending 45 days in Federal Pen for lying to a Grand Jury about having sex at one of his buddies strip clubs.
If you want to get in touch with any of them directly try the following:
Contact the executives of the company directly both by voice and email. Here is how you do it. Email address format is typically first initial last name @intelius.com ie. CFO Paul Cook is email@example.com To get them on the phone you cannot use the main # as this goes to an automated attendant with no way to dial out. To get an executive directly use their main phone number of (425) 974-6100 and substitute the last 4 numbers with extensions 6101 through 6115 (may be others beyond that but this is a start). Don't bother with x6105 as this goes to EVP John K. Arnold who is now spending 45 days in Federal prison for lying to a Grand Jury about having sex at one of Frank Colacurcio's strip clubs. Article here http://blogs.seattleweekly.com/dailyweekly/2010/02/intelius_co-founder_john_arnol.php
• Bill Owens, Chairman, Age 69
• Naveen Jain, President & CEO, Age 49, $276,250 annual salary
• Paul T. Cook, CFO, Age 46, $174,984 annual salary
• Kevin R. Marcus, CTO, Age 34
• Jim Adler, Chief Privacy Officer
• William R. Kerr, Chief Corporate Officer and Director, Age 54, $100,000 annual salary
• Susan K. Koehler, Chief Marketing Officer
• John K. Arnold, EVP Business Development, Age 45 – in Federal prison for lying about having sex at strip club
• Edward O. Petersen, EVP Sales and Marketing, Age 37, $167,500 annual salary
• Niraj A. Shah, EVP Engineering, Age 38
• Chandan S. Chauhan, SVP Product Marketing, Age 51 (one of the key individuals responsible for this nonsense free trial)
• William H. Beaver Jr., VP and General Counsel, Age 54, $200,000 salary (note the attorney is one of the highest paid execs here!)
• Irina Z. Leversee, Controller
Horrible site! The could not verify a search without a DOB or ss number, which they do not tell you when you are ordering. Would have rather paid for a crappy meal. I feel like I just threw away $50. They also would not give me my money back when I called 10 minutes later. Then you get on the site and they want more money to research what they said they would in the first place. I am going to write several of these reviews unless they refund my money.
I paid for an Intellius background search to find my cousin to find my 85-year-old aunt. The information was bogus. We sent police to do a 'welfare check' at the addresses Intellius gave (from utility record --really???) and the addresses did not exist! When I asked for a refund, the company refused stating that when you pay them, you agree that the information provided is "AS IS." I could not see ANY warning on their website or as your clicked through various web pages warning that the information they provide, "AS IS."
BOTTOM LINE: THE INFORMATION YOU PAY FOR FROM THIS COMPANY IS NOT VERIFIED, CAN BE BOGUS, AND THEY WILL NOT HONOR ANY CREDIT CARD CHARGE-BACK. THIS IS A SCAM AND YOU DO NOT GET WHAT YOU PAY FOR!!!!!!!!!!
I used Intelius for a reverse phone # lookup. The charge was $.095
A week later they charge my card $19.95 for ID Protect.
I didn't authorize this charge. I filed a claim with my bank, to get the money back. Since then I have read numerous stories from people on the internet, about the same thing happening to them. This is no mistake by Intelius, this is intentional and meant to steal money from a lot of people.
Beware of Intelius, THEY ARE CROOKS
Info way out of date. Don't waste your money. In 2009 gave me the owner of a cell phone. Only problem was the person died in 1994 owned the number when it was a land line. They do not have current info. I was able to find more current info from searches myself after receiving their outdated info.
Melody found this review useful
THE REPORTS ARE WORTHLES...YOU COULD DO BETTER SEARCHING THE INTERNET YOURSELF !! THEY ALSO KEEP TAKING MONEY OUT OF MY CREDIT CARD FOR SERVICES I DID NOT AUTHORIZE AND I CAN'T GET THROUGH TO THEM TO GET MY MONEY BACK !! DO NOT DEAL WITH THIS COMPANY...DO EXTRA LEG WORK ON YOUR PART OR FIND ANOTHER COMPANY.
Melody found this review useful
The Intelius report might look jazzier than other, but their content is very questionable. You might be better off doing some simple searches on the Internet or directly through your local courthouse. Note that once you buy a report, they sign you up for a recurring service (a 24-hour monitoring) that is absolutely useless. If you need a background check, shop somewhere else.
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