Intelius reviews

Intelius reviews

Very low
1.3
from 0 - 10
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32 Trustpilot review(s)
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bait and switch

I paid for a simple address/phone # $3.95 report, but it was never offered under my account-- however higher cost reports with additional information were readily available. When I asked how to get the report I paid for, they just refunded the charge. When I said again that I didn't ask for a refund, I asked to get my original report, they just said that I had been refunded-- they would never answer either if that original report had ever existed or how I could get it. At best a deceptive waste of my time, at worst a bait and switch attempt to sell me a higher priced product.
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This company is a hoax

Used this service to check my criminal history it was no where close to being correct, that I do know. This company also tricks you into their premier membership, by closing the window automatically enrolls you and is 19.95 a month. Calling and cancelling the membership was easy enough but its still a trick. All they could get right for 29.95 was my age name and previous address.
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garbage

This website charged me for something I didn't want or used. I seriously want to know how they are still in business with this scam. These people should be shutdown for their sleazy scam. They are also very fortunate that trustpilot doesn't allow foul language because trust me, this review had so much colorful words that would have made a sailor a clergyman
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Do not waste your time or your money--this is a rip off.

One thing you need to be very careful about with this company is that they will charge you for faulty, inaccurate information. Also, their website is very difficult to navigate, so you end up by mistake, purchasing things that you had no intention of orderiing. This has happened to me 2 times when I went on their website; for this reason I will never attempt to use them again. I called customer service, and the guy in India told me it was my fault that I could not understand the website and he would not refund my money. So, now I have to go to my credit card company anad see if I can get them involved in this dispute. I think they have intentionally rigged the website to be confusing so you spend more money, not everyone will spend the time to dispute a charge, so Intelius makes money by deceitful business practices.
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Do not waste your time or money

Costumer service is awful. They are not reliable and they guarantee information that they do not have. This company is a joke. I wish I could have read the comments before I purchased the report.
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Utterly dishonest rip-off

I just tried to figure out if a person who gave me his phone number is really that person. I went to phonedetective, where I thought I'd be charged one amount and it turned out to be higher, and they claimed two different things about the provider for my contact. Then I thought, what the heck, I'll try somewhere else and get an independent read. So intelius. Their web site put me through the wringer, finally after about ten page loads and forms filled out (mostly of the same information) they showed me a button that read, YES, I really do want the information. But no, it was actually YES, sign me up for premium service and give me the information. Thus $4.95 turned into $24.90 by the magic of misleading pages. I have tried to contact them while writing this review but the form that contains my "please cancel" message is still hung during my finding trustpilot and writing this review. It seems they don't want to see such an email. Oh yes, and by the way I got the same bad information, and the last web page I saw was, you guessed it, phonedetective again.

And I just wanted to find out if I was dealing with a crook. Now I know I was, but it was the people who promised a FREE! reverse phone lookup.

Oh, since I created the trustpilot account and finished typing here, Intelius has finally gotten its message: Failed to open page. They don't want to hear about it.
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Wish I had found this site before falling for their scam!

As other posters have stated, this site provided zero details on a background search. The person I searched for has several convictions against them for assault & battery, trespassing and making telephone threats, which I was able to receive from another service. Intelius offered a "2-day free trial". I canceled on the same day, but was still charged 39.95 for the defective report. They refused to give me a refund and instead offered a "free alternative search". I asked why I would want one of those considering the first report wasn't accurate. Additionally, there wasn't anyone else I was interested in researching. I have a feeling I'd better call my bank and put a stop against this company. Thieves and liars. Oh yeah, I received an initial email ensuring me my membership had been canceled on the same day I canceled the account, then another email after I called to complain. Each email had a different number for customer service.
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HORRIBLE SITE, HORRIBLE COMPANY!!!!!

I wish i had found this place before i used them. First of all i rarely do reviews, second this place is horrible. I was trying to do a reverse look up on someone who keeps on calling. Well they had this offer for 99 cents, but you had to subscribe monthly and it comes with a identity protect service which I didn't want. So it said 4.99 regular for one look up, I chose that one. At check out it was 4.99 then when the receipt page came up it said 7.99. I email customer service and they give me some bs about 4.99 price was a promotion with membership...Long story short i'm out 7.99(SO FAR) the immediate look up had nothing on it when it said they had everything, now i have to wait two business days for a detailed report about the number.......smells like BS to me.
GO SOMEWHERE ELSE....THANKS FOR READING....
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Intelius are Scam Eagles preying on YOUR Money

DO NOT Deal with this company whats-so-ever they Just Lie at every turn possible & do not fall for their
.99¢ Deal, this just an absurd gimmick they use to lie of how much they will extract from your Visa account (in my case $20.11) and I caught on right away. They also use another sector of their company to appear that they are closing your account & crediting your account which they have not done, using different phone numbers for the run a round. You must go to your Charge Card provider to put a Stop to them.
They did not supply any information as to pertaining question asked...They are Strictly Into Just Fleesing your Account of what ever they can, with no intent of providing any service of any kind.
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Worst place ever to work, 0 integrity

I decided after multiple negatives at this job to call it quits, first when I was hired I was told I was being hired for a sales role which then turned into a customer service role. But what sent me over the edge was the fact they knew they were robbing people of their money and we could not refund them their money unless the customer mentioned the BBB or the Attorney General. They had an out source company in Indonesia and one day a customer called me and asked why he was still being charged $40.00 a month on his CC, he said he canceled it 7 months ago and talked to the out source people and they were suppose to cancel it. I placed him on hold and investigated it and the out source had notes on his account that said he called and canceled his account. The out source person who canceled his account didn't cancel it the correct way so the customer was still being billed, knowing that is was our companies fault that he was still being billed I contacted a manager to ask if we could refund the customer I showed the manager the notes of the out source rep saying he wanted to cancel and that they messed up some how by not closing his account down. My manager said we could do nothing even though it was our fault. I pleaded for the customer because he was out almost $300.00 because of us they still said we can't refund him his money. This was the straw that broke the camels back it happened all the time we made a mistake and the customers have to pay for it. I quit within the week.
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horrible site, do not use!!

Did not find anything I was looking for.

Very deceiving and misleading promises. None of them was true.
Charge me $ 50 for nothing.

Strongly advice not to use this service!!!!
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Super phony scam!

I'm trying to trace a phone number that is crank calling me and typed it into Google. Intelius' add came up and stated that they had info about the number including name, address, carrier etc... After I paid for my "instant" report, nothing happened. Their customer service was closed so I had to wait until the next morning only to find their customer service is a phone room in India! After holding for 20 minutes, I could barley understand the woman speaking and she absolutely didn't understand me. I had to wait for a supervisor to tell me that they didn't have any info on the number to begin with. They have promised a refund but they may be lying about that too.
How funny is it that they want me to pay them to protect my identity?
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Fraudulent Claims

I did a background check on someone I knew had a record. They were in fact a registered sex offender. Intellius' background check returned NO RESULTS for a criminal record, however there is the registry in addition to the inmate # which was easy to find with a simple online search in ANY search engine. I disputed the charge and they would not offer a refund. False claims and thieves!
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Really poor ite, and greedy

So I sign up, and then they throw a curve ball, saying for 19.95 a month, you have full access. The access is the same stuff you get for free. So you search for someone and then they want to charge you for more info. VERY corrupt group. Don't walk, but ru from this corrupt group.
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Stay away!!!!

Purchased a background report after seeing that they offer divorce/marriage data for my state. After paying for the report, discovered that the marriage information was not even available, so... Issue #1: false advertising. Issue #2: charged my credit card for additional $19.95 without permission. Stay away: expensive, the reports are not all that good (lots of unrelated garbage), plus you'll have to waste your time on the phone trying to reverse the charges for purchases you did not make.
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deserves a zero

Searched my own phone and relatives. We all live in the same house. Location was not even in the right city... I would not EVER use them if I were you.
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They keep chargin.

I don't recomend this place they are charging me every month. With out my permision. I use them one time thinking it was just the $4.99 for that search.
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Would give a zero if I could...

I conducted a background search on someone I KNEW has a criminal background. My initial search (before paying) showed there were 5 records, which is pretty accurate but their results showed there were NO records. What a scam! I wouldn't recommend this site to anybody. I should've done my research about them first. After reading reviews, I'm now contemplating having to fight with them about hidden fees. Ugh! I'm disgusted in the ways people find scams to get money.
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IF ZERO WAS A POSSIBILITY, THEY WOULD GET IT

this site is a scam. 5 different numbers with no information including my own. SCAM SCAM SCAM!!!!!!!!!!!!
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BEWARE they post private info without permission!

They are posting people's ages and information about their family at their website.
It's a ploy to get even more information about them.
They trick them by saying they will remove this info if they receive driver's license and other info. And they say it will take 4 to 6 weeks to remove it.

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www.intelius.com Details

About this company

Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.

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