I booked Interparcel through Parcels2Go as they seemed reasonably priced and easy to book. I waited in all day on my day off for the promised collection. I called the office just before 5pm as I had planned to go out at 6. They said the van was still out and my collection was scheduled and they would call the van driver to see how long it would be and get back to me. They did not return my call and when I called back the office was close and I could only 'chat' on-line. This was a Friday and they offered to re-schedule pick-up for Monday. As I work this was not an option. I was refunded promptly - the only saving grace. I will not be using them again and they have lost a potential good customer as with Royal Mail changes to their service I was looking for another courier.