I had a cycle rack to return, after speaking to the company I was returning it to they suggested i used a courier, two minutes later on the net, Interparcel was the most competitive, this was at 09:25, they obviously would not be able to pick up that morning but offered me any time from 12:30 on wards on the same day I selected a time frame and they stuck to it. 'WOW' fantastic service, very clear instructions via email with printable return slips to tape to your parcel, good straight forward value for money well done Interparcel keep up the great service I would recommend.