I have used Inter-parcel around 12 times with no problems the last time I used them it was a nightmare I gave the wrong house number and they didn't collect I rearranged collection not knowing I had given the wrong house number they didn't collect or phone me I checked the address again and realized my mistake they now had the correct address and collection was re arranged still no pick up and so they try again re arranged no pick up to be fair they offered me a refund witch I accepted but a simple phone call would have solved the problem I will probably use them again but hope they take this on board as we can all make mistakes and all it takes is a phone call to sort it out Chris Turnbull