I booked a delivery which stated on the website that if I booked by 8pm then delivery would be next day by 6pm. I booked at about 3pm and dropped the parcel off at the required point at about 6pm. When the tracking system told me that the parcel was still at the drop off point later that evening, I checked and was told that the parcel has missed the collection and the delivery would be Tuesaday and not Friday as I was expecting. The website is wrong and when this was pointed out to Interparcel I was told that services are no gauranteed and I would not get a refund. I will be following this up with them.