I booked a collection through Interparcel.

We are a business so the office was manned throughout the day, CCTV will confirm this.

No courier arrived by 4pm. We were told on the live chat to allow up until 5.30pm as we are a business. 8pm arrived and still no sign of any courier so onto live chat again as we were about to leave the office for the weekend.

I asked about the lack of pick up and was told the courier had been at 3pm. Now bear in mind that we are an office, we contacted them at 4pm and hadn't been told this and I have a CCTV camera on the front door I knew this was a blatant lie.

The offer to me was the pick up could be booked for the Saturday when the office was closed, again not good service from Interparcel.

I asked for a refund and this is where the service went from terrible to criminal. I was told my prepay account would be refunded but I couldn't have the money from my prepay account until a manager decided I could have it back. I clarified this with the live chat operator (?) with the words I'll get my money back when a manager can be bothered, the response..... Yes, it will be some time next week.

So not only now have I let down two important customers because they will now not get their orders I have my money held in the a prepay account until a manager deems enough time has passed and they will then grace me with a refund.

Mistakes happen and I wasn't happy about the missed collection at all but the follow up service is just terrible, no interaction and no empathy just you don't get your money back until we say so.

I'll be sticking with [external links removed] from now on, if anyone is sending something that is really important I would advise you to do the same.

Interparcel has damaged my business and cost me dearly.