If there was the option I'd rate Interparcel at 4.5 stars. No-one is ever quite perfect. Prices fair and transparent. Customer services have been helpful on the couple of occasions I've needed them. O... See more
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Booking was simple and straightforward except the system did not automatically provide the codes for the items. Customs forms were delivered but these are not required for an EDI parcel to the USA.
Parcel collected on time and email update throughout. It then sat at Heathrow Airport for x2 days before being dispatched to Melbourne which was disappointing as meant Birthday Gift arrived x2 days... See more
Would not scan in shop , Phoned customer support (excellent service) Back into shop stayed on the phone until label was printed.
Company details
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.1
Great
90K reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nobody opens the invoices attached to…
Nobody opens the invoices attached to the parcel to determine what the import duties are. And then they charge 20% import duty and argue the matter when we point out to them they have made a mistake. I also want the name and phone number of an individual person to talk to when these problems occur. When staff have a problem they hand it over to someone else and the whole process starts again. It's not only most unprofessional but frustrating dealing with people who don't know their job. I take a lot of trouble ensuring the paper work is correct and I expect others to do the same.
September 11, 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry for the issues you have experienced with local customs and for any charges that may have been applied. Unfortunately, we have no control over any local taxes, duties, or charges imposed by the customs authorities. You will need to contact your local customs office directly for further information regarding these charges.
Please accept my sincere apologies for any inconvenience caused.
Didn’t come to collect on the date…
Didn’t come to collect on the date agreed. Customer service rebooked for the next day but can’t tell me anything about when someone will arrive. No compensation for late pickup. Classic “we don’t guarantee anything” but happy to take your money. I work in audio so can’t work when I have to wait for the door to knock so every day that they don’t turn up costs me a days work. Very frustrating. I’ll use an alternative next time.
September 10, 2026
Unprompted review
Reply from Interparcel
Good evening,
Thank you for taking the time to leave a review.I am very sorry that your parcel was not collected on the requested date. I can confirm that the parcel has now been collected by the courier.
Once again, please accept my sincere apologies for the delay and any inconvenience this may have caused.
Kind regards,Kayleigh, Interparcel Team Leader
I ordered a part for my car from parts4…
I ordered a part for my car from parts4 sale they posted and it arrived the next day . In my opinion Inter parcel is a good courier brokers service
September 10, 2026
Thank you for delivering with care.
September 10, 2026
Excellent service from start to finish
Excellent delivery service. Everything was handled quickly and efficiently, with clear communication throughout. The parcel arrived safely and on time. Very happy with the service and would definitely use Interparcel again.”
September 8, 2026
Made sure my parcel was delivered with…
Made sure my parcel was delivered with care and on time thank you
September 10, 2026
good timing and handover
September 5, 2026
super fast delivery
September 10, 2026
It took two weeks to go from UK to…
It took two weeks to go from UK to France. Way too long... Free delivery from China takes 5 days.
September 10, 2026
Reply from Interparcel
Good evening,
Thank you for taking the time to leave review. I am very sorry the parcel took longer than expected, the transit time with this service is only estimated. I do apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
TRACKABLE EFFICIENT AND ON TIME.
TRACKABLE EFFICIENT AND ON TIME.
VERY HAPPY INDEED.
September 10, 2026
Parcel not collected on 3 arranged…
Parcel not collected on 3 arranged occasions and only collected on 4th attempt after issue escalated.
Collection arranged for 4th September, but not actually collected until end of day on the 9th September.
On one occasion the excuse was that the premises was closed but it is a home office and I was definitely there at the time the attempted collection was said to have occurred.
No explanation or excuse for the other 2 'failed' attempted collections.
Also the time window given is between 9am & 5:30pm with no updates.
September 4, 2026
Reply from Interparcel
Good evening,
Thank you for taking the time to leave review. Upon checking the order, i can see this was a drop off service not collection. The parcel was dropped off and delivered next day. I am very sorry.
Kind regards, Kayleigh, Interparcel Team Leader
Seamless delivery of 2 vinyl albums to…
Seamless delivery of 2 vinyl albums to New Zealand from UK. Went DPD air at reasonable cost. Happy!
September 10, 2026
Delivery driver was friendly helpful
Delivery driver was friendly helpful. Considerate.
September 9, 2026
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