I was ordering a makita multi tool. Ordered at about 8 oclock in the evening and it came the next day even with free shipping(although said it could be 3 working days). When looking before at other we... See more
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Review summary
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Absolutely amazing customer service purchased item over 12 months ago turned faulty. They sent a courier straight away the next two days I received a new item. If you want to buy anything definitely g... See more
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Purchased tools and accessories with ITS a few times now, prices seem to be good, delivery has always been speedy, and never had any issues with missing items or lack of communication etc.. Can't faul... See more
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Emily Smith in Customer Services has been super helpful and supportive in dealing with my return. Unfortunately, one of our employees who chose the product, decided when it arrived that they had chos... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
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Another good deal, quickly delivered.
The tool and consumables arrived in good time, and without any hassle.
The price was right, and everything was in stock.
September 12, 2026
Great products at great prices and…
Great products at great prices and super fast delivery as always.
September 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First time using IITS 100%👍
First time using ITS some great bargains to be had I was over the moon with my purchase of tool boxes the service was brilliant the delivery great looking forward to using them again well done ITS and thank you
September 12, 2026
Reply from ITS
Hi Brian,
Thank you for your fantastic feedback and for choosing ITS for your first order.
We’re pleased to hear you were happy with your tool boxes, our service and the delivery.
We look forward to welcoming you back again soon.
Reply from ITS
Hi Filipe,
Thank you for your five-star feedback.
We’re pleased to hear you’re happy with your Milwaukee knife and the fast delivery.
All good
all arrived quickly and undamaged, and some great deal prices on some of the items. Will definitely purchase from ITS again!
September 5, 2026
Reply from ITS
Hi Andrew,
Thank you for updating your 5⭐️ review.
We’re delighted to hear you’ll be shopping with ITS again and look forward to welcoming you back.
Regards
Chloe Myall
Customer Relations Specialist
ITS
Reply from ITS
Hi,
Thank you for your lovely feedback.
We’re pleased you were happy with the product quality and quick delivery, and we look forward to seeing you shop with us again soon.
The discount on top whack marks such as…
The discount on top whack marks such as Festool was brilliant. Fast delivery too.
I will definitely be back.
Well done 👍
September 11, 2026
Reply from ITS
Hi Gareth,
Thank you for your fantastic feedback.
We're delighted to hear you were pleased with the Festool discount and fast delivery.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you back soon.
Reply from ITS
Hi Dominic,
Thanks so much for your kind feedback. We're really pleased to hear you had a great experience with ITS.
We look forward to seeing you shop with us again soon.
Excellent quality multi tool and…
Excellent quality multi tool and batteries at a competitive price with superb dispatch and communication .Would not hesitate to recommend
September 11, 2026
Reply from ITS
Hi Rayna,
Thank you for your lovely feedback.
It’s great to hear that you’re pleased with the multi-tool, batteries, pricing, dispatch and communication, and that you would recommend us.
I was amazed by how quick the item was…
I was amazed by how quick the item was delivered with free delivery. Very impressed.
September 11, 2026
Reply from ITS
Hi Subodh,
Thank you for your lovely feedback.
We're pleased to hear that your order arrived quickly and that you were impressed with the free delivery.
The service I received was excellent
The service I received was excellent, also the delivery From DPD was very professional with updating emails and messages , I was given a delivery time between 12:40 and 13:40, I received my order spot on 12:40 by delivery driver Nigel, absolutely brilliant.
September 10, 2026
Reply from ITS
Hi David,
Thank you for taking the time to share your feedback.
It’s great to hear that you were pleased with our service and that DPD kept you updated throughout the delivery. I’ll make sure dpd receives your kind comments too.
Great service and Can always find the…
Great service and Can always find the products I need and fast dispatch.
September 11, 2026
Reply from ITS
Hi Barry,
Thank you for your 5⭐️ review.
We’re pleased you were happy with the product availability and fast dispatch.
Reply from ITS
Hi Steve,
Thank you so much for your kind feedback about our excellent service.
We really appreciate you taking the time to share your experience and look forward to hearing from you again soon.
Placed my order at 2pm on the Friday…
Placed my order at 2pm on the Friday and it was delivered at 8pm on the Saturday. Amazing service. 1st time buying from ITS and will be returning.
September 11, 2026
Reply from ITS
Hi Fraser,
Thank you for your fantastic feedback. We're delighted that your order arrived so quickly and that you enjoyed your first experience with ITS.
We look forward to welcoming you back.
Went to open day at the Harlow branch
Went to open day at the Harlow branch - absolutely fantastic!
Loads of deals and came back with more than I’d set out for.
The staff were brilliant and had plenty of knowledge about the products. Can’t see why I’d shop anywhere else
September 11, 2026
Reply from ITS
Hi Richard,
Thank you for your fantastic feedback.
It’s great to hear that you enjoyed the Harlow open day, found some great deals, and received such knowledgeable service from the team.
We’re delighted you had such a positive experience.
Excellent service!
Ordered on Friday was here on Saturday morning. Amazing price, well packaged, amazing service, very happy.
September 11, 2026
Reply from ITS
Hi Nicola,
Thank you for your fantastic feedback.
We're really pleased to hear you were happy with the price, packaging, speedy delivery and service.
Great quality ands good prices
Easy to use website and too many tempting bargains for a gadget fan like me! Goods arrived speedily and safely and am v pleased with all. Thanks v much
September 11, 2026
Reply from ITS
Hi Leonard,
Thank you for taking the time to share your feedback.
It's great to hear that you found our website easy to use, your goods arrived quickly and safely, and you're pleased with your purchases.
Reply from ITS
Hi Carlo,
Thank you for your lovely feedback.
We’re delighted to hear you received excellent service.
Good competitive prices as usual
Good competitive prices as usual, immediate communication on delivery, delivered in arranged time frame, what I’d expect from a competent tool shop
September 10, 2026
Reply from ITS
Hi Stuart and Ben,
Thank you for taking the time to leave such positive feedback.
It’s great to hear that you were pleased with our prices, delivery updates and the service you received.
The tool store
personally I think ITS is the best tool store out there, great service and great prices what more could you want.
September 10, 2026
Reply from ITS
Hi John,
Thank you for your five-star review and for your kind words about our service and prices 🙂
We really appreciate your feedback and look forward to seeing you shopping with us again soon!
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