I have used Itunes quite a lot, and I have to say they are still the best online music store out there, in terms of content and ease of use. They are nearly always ahead of everybody else. I have never had any problems with the customer service department, I downloaded an e-book whose sound quality was deplorable. I contacted Itunes and requested a refund, and within the day, they gave me back my money and apologised. For a large multinational online company, I think that is very impressive. Their podcast library, online book store, and apps are also miles ahead of anything else.