I bought two sweatshirts for my son. One didn't look like the picture so we returned it (they probably sent the wrong item). I returned it and never heard from them, so I thought it was lost in the mail. The return process is through USPS, and there is no tracking. Then I received a package of men's briefs from them and a shipping charge on my credit card. I thought my son had ordered it using the "store credit", which I didn't even know that I had. My son didn't order it. There was no order confirmation in his email. So, maybe they generated it; who knows. Anyway, I worked for an Internet retailer for 9 years so I should have known better than to order from such an amateur website. I requested a return of my remaining credit, but don't expect to receive it.
Buyers beware! I ordered a tux on Jackthreads. When it arrived, it didn't fit well and the fabric and tailoring felt and looked cheap. Not only did I pay out of pocket to return the item, when it was received by the company I was notified that I could only receive store credit for a future purchase. I'll never buy from Jackthreads again, nor do I recommend anyone else do so. LL Bean and Banana Republic and Zappos all include free return shipping and will issue refunds directly to your credit card.
This is not a review about buying products but about my experience of only working there for 6 days!! however i will note that before buying anything that you review their exchange policy and return policy before you buy anything from this company!
I know this will sound like some angry rant because they didn't want to keep me but i want to share my experience. I went through a temp agency and all of a sudden jackthreads wanted to hire me and to come in on short notice. unfortunately i couldn't so they were kind enough to allow me to come in the next day. Well the first week was a lot of information to take in for someone who has never worked in a call center type of enviroment before so i was really confused and just trying to take in all the information they were throwing at me. i even went home and spent all of my free time studying the information to make sure i was getting everything right.
During the first week they started making us shadow the current employees and even start responding to some customer e-mails. Well on the second week we are still shadowing the employees and i was now getting comfortable with this position thinking that i would definitely be able to do an excellent job and really be able to connect with everyone and the employees now. then i go home.....and i see the e-mail that they do not think i am a "fit" for the company.
Exactly what did i do? i know i am on the introverted side so when the supervisor kept asking if i had any questions i always said no because i really did not have any questions at the time. and how exactly am i not a "fit" i worked in customer service for 3 1/2 years and 1 year as an assistant manager at a coffee shop. I highly think that i am able to do a customer service job where i have to talk to people! am i too nice for them? am i too quiet? i doubt it. I think the reason was because we were having a meeting and they asked me to give them a good quality customer service experience that i have had before and i couldn't give them anything. why? because it takes me a little bit of time to come up with an experience like that if i never pay attention to it in the first place. and that was really the last meeting i had with them before they decided to can me. Also i would have appreciated if they had talked to me about whatever problem they had with me so i could fix it. but unfortunately i never received any kind of hint that they had any issues regarding me.
i would really like to know the reason of why i was let go while i was still in training and never actually was able to perform the job that i was hired for. i know that i would have been one of the best customer service reps for everyone here. but too bad that the company didn't live up to their statement in their employee handbook by "evaluating employee performance overtime". they seriously consider 6 days while still in training performance of the job?
Why is everyone writing bad reviews? I ordered from jack threads even AFTER I read all the bad reviews. Nothing went wrong. They have GREAT customer service! I have got a response very quickly if I had any questions or concerns. All my shipments arrived the same day they were supposed to. I have now ordered from them 3 times now and have no regrets. Just make sure you get all the right sizing so you don't have to return anything :). Definitely suggest ordering from them! Love jack threads and will be ordering many more things from them.
I was wrong about this company! They provided quick delivery, great products, and exceptional customer service! I ordered a pair of shoes that they did in fact arrive on time but was found near a neighbors house. It was clearly not the company's fault. Before I discovered the package actually did arrive e-mailed customer service and they replied quickly the next day for I sent my email off hours. They promptly offered an investigation and a refund. I highly recommend this company and apologize greatly for the trouble.
I've never heard of this site. Had my email address up on Soundcloud (an artist email that I've never signed up to anything with), and I start getting spam mail. These are one of the spammers. I'll never use your site for anything because of this, whatever you do.
I honestly believe that these guys keep two or three items of each style in the larger sizes. Within seconds of a sale being posted, the large sizes are gone. This includes shoes (US 13). I'm 6"2', 230lbs with big ass feet so not being able to grab anything from the site is unbearable. They need to order in more of the larger sizes and when done my review will significantly improve.
I've ordered from JackThreads a few times now and have gotten everything around the estimated time they told me. I usually double check the retail prices on these discount sites to make sure they're not exaggerating and they're not - you're getting real savings!
The first time I bought some shoes and the package didn't arrive by the last estimated day; I started an online chat with a customer service rep. when they didn't arrive and she told me to wait 5 days and if I didn't get them by then they'd give me a full refund. I got them 2 business days later and despite the lag of a couple days the shoes were well worth the wait (I saved $60). The second time I bought a wallet and shirt from them and got them within 2 business days, so that was pretty impressive and made up for the last shipment's issues.
Honestly, I don't like the company they used to handle my shipments (which is essentially a broker between JT & the postal companies/customs) because they didn't bother to scan my first two shipments (making the tracking info useless) but if this shipping company keeps costs down and simplifies the process, I guess those are issues I'll put up with for future purchases.
I live a few hours away from the Canada-U.S. border and my shipping/brokerage fees usually only come to $30 (give or take) for a purchase under $100, to give you some perspective on what the fees are like for us Canadians. Prepaying the customs fees/taxes cuts down on shipping time so I actually like that they do that.
This is THE place to go for streetwear and some pieces you can get to change up your style.
They have great merchandise and amazing prices. I have never received clothing from them that I didn't love and many of their products would be hard to find anywhere else regardless of price. So when you factor in the prices they sell for there is no question it's a great deal. Yea their shipping can take along time but they clearly explain why this is the case and I haven't found their shipping to be any less reliable than other online stores. If you need to get your order right away or before an upcoming event you do run the risk of being dissapointed but if you are willing to wait a month you may as well get twice as much for the same price instead of spending that month tracking down the same stuff for more money.
This is my favorite company of all time. I'm convinced the people who wrote these negative reviews was either intoxicated, or having a really bad day. There deals are unreal. I save an average of 50% on every order. Yes, sometimes, it does take a month or more to get you your stuff, but that is CLEARLY STATED in the item description. Personally, if I don't need something right away, I'll wait a month if it means I get 75% off. Have a little patience, and look a little closer. If its just one of the regular sales, I'll usually get it with 9 days. Not only that, but they have the best customer service department I've ever dealt with. EVER. I've called in about minor things a number of times and they've always been extremely laid back, easy to talk to, and helpful. Most recent story? I had two packages ($150 total) stolen. USPS literally said "Sorry they were taken. Nothing we can do." and hung up. I called Jackthreads expecting nothing, hoping for a discount or something maybe, but the gave me a FULL REFUND with no hassle. It wasn't even their fault and they did this. I shop online a lot and no other company I've dealt with cares about satisfying each individual customer enough to do that. I will never stop shopping here and spreading the word about this phenomenal company.
TL;DR: SHOP HERE. THEY ROCK. THE DEALS ARE WORTH THE OCCASIONAL WAIT.
Worst customer service I have ever encountered. They tend to copy+paste what's already written on their website. I have had three orders gone wrong. First one got lost in the mail, and because they ship via UPS (that already sucks) and only standard (no additional tracking options), if shit gets lost, it's lost for good, and you ain't ever getting it. Jackthreads customer service reps tell you to sign up for UPS MyChoice because it's "free" and easy to change delivery addresses, but that's not true. It's $40 to sign up for MyChoice, and MyChoice only provides shipping/receiving options that FedEx provides for FREE.
Albeit, the second one was because (as they clearly state on their website), that if you are not available to receive your package and it gets sent back to the warehouse, it cannot be recovered. That's fine if it's detailed on the website, but I just wish one of their reps would fucking explain WHY the item is unable to recovered. Where the fuck does it go? Outer-space???
Second time around was because they sent me the wrong item, and I asked them via the form field that's on their website, "do you have the item I ordered in stock. If not, I won't bother returning the [wrong] item I received. [Desired item's name, sku #, size]" I get an email back from Myra, and as if she didn't even read my message, she copy+paste's their return instructions. Bitch, I don't care about making a return, I just want to know if you have that item or not! After I made that clear, I get an email from Patrick (http://www.linkedin.com/pub/patrick-macdonald/23/220/3a7) asking:
"Hello, No worries, I'll be happy to check on that. What is the Brand and item name? From here we can see if this is available to set up an exchange. Please feel free to contact us if you have any additional questions or concerns."
Are you fucking kidding me? How many times do I have to repeat myself? Since when did a bot assume the identity of a real person? I have ordered at Jackthreads previously where, believe it or not, I actually got the shit that I wanted! But since they've been screwing up, it's about 3/3 right now. I'm thinking I'll just pay full price from the brands they represent, than risking wasting my time any further.
The site is ok, quality is alright and shipping was fast.
HOWEVER: They only ship with UPS which charges outrageous brokerage fee, the duty fees will be high since almost all their items are made in Asia, and you will have to pay sale tax (HST) on top of it all. Therefore, their bargain prices end up being higher than regular store prices.
But WAIT, THAT'S NOT ALL: If something doesn't fit, you will have to pay to ship it back since their special return system is only for US customer. AND TO TOP IT ALL, THEY DON'T REFUND, YOU WILL ONLY GET STORE CREDITS, LETTING YOU EXPECT THE SAME BROKERAGE FEES/DUTY FEES HELL FROM UPS AGAIN.
To be fair, the fact that fees and taxes will be charged for Canadians customer is mentioned before you order and the "you have to pay to return for store credit" is in the FAQ. But guess I was an idiot to trust this site and a major company like UPS to do honest business.
DO NOT BUY! Worst customer service in the entire world. It took them over a month and a half for me to recieve the goods I purchased. Mind you after I ordered some items they emailed me a couple weeks after saying that only particle could complete my order. Then after I received my items they came in a box that looked completely trashed. It's great if you're happy with buying crap. I tried to return the item. I mailed it back, paid for the shipping and everything, and they accepted my return, but they would not return my money. I emailed their customer service multiple times, but they assured me multiple times that I will not be getting a refund. I've never experienced a company that sends nasty emails to customers. It's not a company that I'll be buying every again. Absolutely horrible experience.
crap customer service and you'll wait 4-6 weeks to get your goods. if you check out reviews, this is standard operating procedure. if you are in a hurry, look elsewhere and save yourself the agony. it would be nice if they warned you of this before placing your order.
This is an awesome website! I have ordered many items and it has been great. It is 100% legit and you should totally check it out. Here is a link to become a member. http://www.jackthreads.com/invite/balleraxballlerax Hope you like it too!
I ordered two jackets from the company. Took six weeks to receive them (of course they charge your credit card right away!). Anyway got the jackets poor fit so I returned them for "store credit." They give you something called a "RMA" authorization to track your return shipment. I returned the jackets in March. I am still waiting on my return store credit!! And it is now June 2011!
The company fails to reply to emails even though they guarantee that someone will contact you in 48 hrs. I placed an order on Nov. 22nd in hopes to receive it before Christmas, no such luck. It is not Dec 30th and STILL NO PACKAGE. JackThreads has awesome stuff at great prices, but their service and customer service is horrible.