Jared reviews

Jared reviews

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Overpriced for what it is.

I only purchased jewelry at the Jared close to where I live in SW Florida. I have to readily admit, the sales staff is very nice. I only purchased jewelry there because I got a credit card from them and used it to re establish credit. Had it not been for that, I would have never purchased anything from them. The sterling silver necklace I purchased for $300.00 is very light in weight for the price. The customer service is great at the store, anyway, but the quality of the goods leaves a whole lot to be desired. My opinion is, look elsewhere.
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Feeling Disappionted - COLORADO SPRINGS BEWARE!

My husband has shopped here for years and recently made a purchase for Christmas. The necklace broke, no particular reason and I took in for repair (with warranty protection plan of course). When I picked up the piece, I was surprised to see how awful it looked. I think I could have done a better job myself! The piece literally had a 'blob' of metal to reconnect the necklace, it looks just terrible. It really felt like they didn't even care. I was not rude but explained my disappointment after my hubby spent $700+ on the piece it shouldn't look so cheap and uncared for. She actually recommended I go to another jewelry and she gave me his name so I could have it redone correctly! So disappointing how little they cared for the piece. Good luck if they fix ANYTHING you own, you will regret it!
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If you shop at Jareds you are paying too much!

If you shop at Jareds than you are paying too much- period! Yes they do have some nice stuff and its a great place to go shop to get an idea of what you want - but their prices are ridiculous for what you get. I found a 2 ct diamond there that I liked- there price was 22,000 - I bought the same quality and size of diamond at a different jewelry store for 9000 - Jared also had a setting that I liked and I took a picture of it ( off of the website) to 3 different jewelers that make custom jewelry and they could all make it for 1/2 the price with same quality of diamonds and heavier on the gold . Not only are they over priced - when I was looking at spending over 25k in their store they were also going to charge me an extra 300 to change the head on the mounting and to set the diamond for me! All of the other jewelers were willing to do this for free! Yes they do offer a warranty - but guess what so does every other store - they don't have anything special - yes I did have to wait a week to get my ring vs walking out of the store with it - but I don't know about you but for me I will wait a week to save 12k !
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Colorado Springs Customers Beware....

***Beware...these people are not honest and will try to scam you.
The diamond got knocked out of my wedding ring so I took it to Jared's, hoping to get it repaired. (I have been there before to have to have my rings rhodium plated). After waiting forever, they gave me a laundry list of things wrong with my ring and wanted over $400 to fix it!!!! After laughing really hard and having wasted nearly an hour of my day, I took my ring and left.
Thank goodness I stumbled across a fantastic jeweler, The Guilded Artisan. I took my ring in (and didn't tell them I had been to Jared's.) First of all, the people here are wonderful...not like the used car salesman mentality at Jared's. They took my ring and examined it closely, but it didn't take an hour. It took about 10 minutes. They found none of the damage that Jared's said was there....no cracks, no loose sapphire, no need to rebuild the prongs. The stone just needed re-set, and they even re-set it a little deeper so that the diamond wasn't sitting so precariously. It only took 3 days for the repairs, and I was only charged $40!!!! I went ahead and had my 2 rings and my husband's ring rhodium plated during that time as well. That was also less expensive than Jared's.
I walked out paying a little over $100, to include the Rhodium....NOT $400+ for repairs alone that Jared's was going to charge me. Moral of the story....
Go to The Guilded Artisan...they are wonderful and honest!
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This company cannot spell customer service much less offer it!

My husband purchased a diamond anniversary band at Jared on Dec. 24, 2013...what a surprise under the Christmas tree...loved it! After about 3 months I began to notice that the skin under the ring was beginning to turn red and itchy resulting in my not being able to wear the ring. I returned it to Jared ( closet one is 143m. ) and showed them my irritated finger and was told that it needed to be either rhodium plated or ( this kills me ) paint the band with clear nail polish as it appears I'm allergic to the alloy used in the making of the 14K band. Really? Nail polish on a $4K ring? I don't think so. And since we live 2 hrs. from the closest store it's impractical for me to have rhodium plating done every month in order to wear the ring. I've had numerous rings in my life and have never had any problem at all with allergy to metal so unsure what's going on here. The ring stays in the box and I only wear when we go out; my finger breaks out after 5-6 hrs of wearing so something is wrong here.

We have shown the ring to an independent jeweler who advised us to send to metallurgist to have the band's content analyzed to determine the amount of and type of alloy used and, depending on those results, determine whether we can seek legal action against Jared for deceptive sale of ring advertised to be 14K gold but containing more than the acceptable level of nickel, zinc or palladium.
When contacted about this on-going problem Jared's response is that "you're welcome to trade up for a ring that is at least double in value to the original purchase price but we are unable to help beyond that".
We aren't interested in purchasing another piece of jewelry from this store. Ever. Funny how they'll roll out the Christmas commercials any day now and wind up selling a lot of stuff to unsuspecting folks during the Holidays.
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Deceptive practices

Be very careful of their quick talking and finance plans. If you finance, they have a so-called 18 months interest free. However, when you buy it, in the small print, it says the 18 month interest free is really 12 months interest free and interest will accumulate thereafter. This is very sneaky and is very deceptive. I will NEVER buy from them again!!!! If you want a better quality diamond at a reasonable price, blue Nile on the internet.
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Devastated

I truly hope I can save someone heartache... Not only did they have to fix my engagement ring prongs on three separate times....one which resulted in my diamond falling out in my classroom(I even wrote a letter to e president of Jared's that said nothing other than they could repair it once again)...my wedding band that was 80 years old passed down through the family has been destroyed. They said they would repair the tips, because they were worn. What came out was a bubbled mess of gold that resembled nothing of the original ring. I just wish I could turn back time and get my perfect 80 year old ring back. My heart is broken. I would highly recommend an establishment that cares about you.
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Horrible Quality And Serivce

Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she purchased at $1,700 from Jared. In the 3 or 4 months after buying the ring we had to take it in to have it tightened on the stone 3 times. Finally the stone fell out. Luckily, she found the stone. We requested a refund from Jared's, but even the District Manager refused. The only offer was some other setting, but they’ve already tried 3 times to fix the first setting. Or we could buy something else of equal value (or lack of value). My wife doesn’t wear much jewelry. The only reason for this purchase was the sentimental value of the stone.
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Inept craftsman, deceptive practices and poor customer service!

After having purchased more than $5,000 worth of jewelry from the store, Jared's staff encouraged my wife to repair her wedding band. Based upon their suggestion that her platinum wedding band could be bonded with additional platinum, she provided them with the ring. Four weeks later, we have been informed that they torched and discolored the diamonds and melted the ring. When we requested a refund in the amount of the appraisal, provided by Jared's, we were told that they will not issue a refund but would replace the ring with "similar or better quality." Furthermore, management suggested that "Jared's never refunds money," and that we may call customer service if we wish to escalate the matter. Customer Service reiterated this statement. Now, instead of simply resolving the matter that they caused, we are required to submit an insurance claim, which will force them to fork over the money. This is the response from an establishment that we have had a "good relationship" with for more than six years. It's a good thing I have an insurance policy on this jewelry, which is better quality than anything sold at this store.

They consistently tout their warranty service and suggest that they will repair or replace jewelry, and that you may bring it in every 6 months for inspection. This is yet another up sell opportunity for them to push more product at the consumer. Apparently, Jared provides incentives to their staff to sell warranty services and repairs only to be further damaged in their own shop by their own inept buffoons.

People, do your research, this is yet another mall store under the disguise of a quality jeweler. I was unaware of this until now, but apparently, Jared's is owned and operated by Signet Jewelers. According to the website: http://www.signetjeweler…, "While the US division operates under the Kay, Jared, Ultra and a number of regional store brands, many functions are integrated to gain economies of scale. For example, store operations have a separate dedicated field management team for the mall store brands, Jared and the in-store repair function, while there is a combined diamond sourcing function."
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Tissot Watch

Have had a Tissot watch for LESS THAN 2 years. About one year into owning the watch it needed a new battery. Timex watch batteries last longer! Fine, I signed up for their lifetime battery replacement and got my watch back. About six months later I noticed the roman numeral one on the 12 o'clock, and the on the one o'clock had somehow fallen off! How does this happen?! I brought it to them and they said it was very unusual (ya think?!). They said they would send it for an estimate, which was infuriating because I shouldn't have to pay for something like this. There's no way I can get into a pressurized watch and mess with it. It's craftsmanship. But I said fine, send it for an estimate. Clearly Jared refused to stand by its product. Two weeks go by and I finally get a call and am told that my $300 watch would cost $249 to repair. They found one Roman numeral but not the other?! Are you kidding me? Then they proceeded to ask me if I had ever brought my watch elsewhere for repair?! Uh, NO. I told them that was unacceptable and that if they didn't fix my watch for free that I would never shop at Jared again. I was told I would get a call back from the manager (Naperville IL store), but she never called. Really bad business practice to blow off a customer. I followed up the next day and was told they would send it to Tissot. I better get documentation of this. I will be calling and demanding it from them. But first, I have to actually WAIT for my watch to come back from their repair shop. Who knows how they have damaged it now or what they have done to its inner workings a second go around. Numbers do NOT just fall off of a Tissot, Swiss made watch unless it's been swapped out with junk!!! This might take another three weeks before I hear anything from Tissot. Had I known Jared is a scam jeweler, I would have never bought any jewelry from them. Jared, is this the game you want to play with customers? Angry customers will tell everyone they know that they had a bad experience. Trust me when I tell you it will be less expensive for you to replace the watch with the same line than asking me to basically buy a new one or fix the one that has somehow been damaged by your repair company. What prompted me to write this was a friend telling me they had the exact same problem but with a different watch at the same Jared Jewelers in Naperville IL!! Something is going on with Jared.
UPDATE: some duplicate info, but there's so much more that's happened!!!
I have had a Tissot watch for LESS THAN 2 years (purchased at Jared in late August of 2011). About one year into owning the watch it needed a new battery. I took my watch that I purchased at Jared and was told I could sign up for their lifetime battery replacement, so I did.

Approximately six months later I noticed the roman numeral one on the 12 o'clock, and the one the 1 o'clock had somehow fallen off. How does this happen?! I brought it to them (some time around June 8, 2013 - give or take a few days on either end), and they said it was very unusual. Instead of looking at my warranty, and offering to send it into Tissot, they said they would send it for an estimate. I told them I should not have to pay for the watch due to it's age (less than two years old), and reputation of Tissot. Theynever offered to send it to Tissot, however. As this is a watch still under manufacturers warranty, this should have been suggested and offered, first and foremost. Being such a large and supposedly reputable jeweler, I trusted Jared and the direction they were taking with my watch.
However, taking a watch to their own repair shop to turn profits while it is still under warranty is fraudulent.

The watch was purchased from Jared so I brought it back to them, trusting that they would take the correct protocol measures to ensure it would be repaired properly and with integrity. After two weeks, I finally received a call and was told that my $300 watch would cost $249 to repair.
Also stated was that they could only find one of the "1" Roman numerals. Really, where was the other one? I'm certain they don't disintegrate.
I told Hannah that the cost ($249) of the repair for a watch that was nearly $300 was unacceptable. I requested a call back from the manager, but that call never came.
Let me be clear that I was offered to pay for a repair after finding only one of the roman numeral 1's, yet two of the roman numeral number 1's were missing.

Feeling frustrated and had by Jared, I followed up the next day, on Saturday, June 22nd, and spoke directly to Hannah. I told her I was disappointed that I hadn't gotten a call back from the manager, Kerri, the day before, with the hope of resolving this disappointing matter with a satisfactory option to repairing my watch.
I told Hannah that I was so disheartened by all of this that I would just pick up the watch and send it to Tissot myself. After having told this to Hannah, she quickly said she was sorry, that she decided to go around her manager and had planned to send my watch right to Tissot because it was still under warranty. She said she was "on my side" and that she didn't think I should have to pay for the repairs either since the watch was still covered under the warranty. She put me at ease by telling me my watch would be sent to Tissot as soon as it came back from their repair shop. As this was the right thing to do from the get go, I agreed to let her send it to Tissot. Hannah seemed empathetic and helpful, and said that it would take another week or two to get my watch returned to the store though before she could send it out to Tissot. I asked to have this expedited since I did not feel any of this was handled properly in the first place and reminded her that I was very unhappy with the service I had been given.

Two days later, on Monday, June 24 I received a call from the store manager, Kerri who apparently intercepted my watch and prevented it from being sent to Tissot. Per the voice mail Kerri left for me, she stated that she had the watch maker re-open the watch. (This was after Hannah said she would send it straight to Tissot, per my direct and clear request.) Miraculously, after "re-opening" my watch, the watch maker did find the other "1". Kerri said it was stuck under the date dial and that it was easy to overlook. I don't believe that proper care was taken here at all. Kerri stated that she would have the numbers glued back on complimentary, but that they would not guarantee the work, and that the watch would return within one to two weeks.

But.... WAIT!!! I NEVER AUTHORIZED OR AGREED TO ANY REPAIR, OR COMPLIMENTARY, OR OTHERWISE... EVER.

I did decline the repair offer with Hannah, and directly stated that I wanted the watch sent to Tissot. That request was not honored. Kerri went forward with the unauthorized repair without talking to me first. I did not have a chance to call Kerri back on Monday or Tuesday, and I was planning to go into the store to talk to her, or another manager. But I never had the chance before getting another call Wednesday, June 26th, in the afternoon stating that my watch was actually back in the shop and ready for pick up. Seriously?! I never authorized repairs and was very clear with my request to Hannah to send my watch to Tissot.

Looking back I have such a strong feeling of betrayal at how they tried to manipulate and steal from me. They were set to replace one of the "one's", and adhere another "one" and had no qualms about thoroughly locating the other missing roman numeral "1", that they were about to completely ruin my watch by leaving an unfounded "one" in the date dial, which would have caused further damage down the road. They were quite willing to charge me an exorbitant price of $249. In fact it would conveniently be worth it for me to just "buy" a new watch.

Had I allowed Jared to repair the watch the first time, I would have paid $249 for a watch that was not only still under warranty by Tissot, but would have received a watch that had another "1" floating around, just waiting to damage the inside of the watch. And yet, this "complimentary" repair was made WITHOUT my authorization, and now leaves me with a ruined warranty. After the series of negligent steps, I fully expect Jared to replace my watch with a brand new Tissot of similar make and model of my choosing, and with a completely brand new two year Tissot warranty. I no longer trust that Jared repaired my watch to the same quality of its original state, or to the level of quality that Tissot would have repaired it. They did not proficiently estimate the initial problem, nor were they willing to stand behind their unauthorized repairs. Appalling.

Had they supposedly not "re-opened" the watch, but had gone ahead with the initial "repair" (which I NEVER authorized), I was expected to pay almost the same as having purchased a new watch, and their would have been a piece of metal floating around the inside of a very nice watch, just waiting to damage its inner workings. Eventually, I would be out another few hundred dollars for another watch. Now Jared would have me at almost $1,000 instead of the $300 for the first watch to a watch that they damaged the warranty to.

Jared had no business ignoring my warranty with Tissot, and yet they tried to steal money from me by attempting to charge me for repairs that should have been covered under warranty. After doing quite a bit of research since they gave me their ridiculous repair quote, these scams would appear to be a very common practice with Jared. Review after review of Jared Jewelers all have nearly identical complaints with service.

Tissot, beware of your vendor. You may want to look at the numerous allegations against them and consider how they are affecting your reputation as a watch maker. This seems to be Jared's way of making money, at yours and their customers very large expense. The reviews are staggering all the way from Sterling, the parent company to Jared to Kay's. Unbelievable. I would not be surprised to see a class action law suit filed against these companies.
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Tanzanite ring was pushed on me to match ear rings I purchased

On March 13,2013 I purchased a set of ear rings which I am very happy with. But I had just had chemo two days prior was waited on by Chuck feel I was pushed into buying a matching tanzanite ring to the ear rings. Three weeks later I called the 800-number to state i wanted to return the ring, but I would not be able to get back to the store until April 30,2013. I was told by Sheryl that would be fine. I live two hours away from the Tucson,AZ store. Well I take the ring back to Jared's after my chemo treatment and was told by salesperson there was no record of my ever calling the 800-number. I travel to Tucson, AZ every two months for cancer treatments, because I cannot drive myself. I do not want the ring, it has not been worn. I was told I could trade it for something same value or higher, no I just want the ear rings nothing more. I was taken advantage of and I am very disgusted. Customer in Sierra Vista, AZ either someone call me to settle this matter or i will mail the ring to Corp registered mail.
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HORRIBLE customer service!!!!

My engagement ring was purchased at a jeweler which left the city before we could purchase a band (the company still exists, just the location here closed.) Anyway, my ring is an antique-style and basically requires a custom band to fully compliment the ring. We went to Jared a couple of times and then decided to go ahead and let them make a custom band. BIG MISTAKE! We were promised 2.5 weeks before we would have a wax molding back for approval. That deadline came and went - no communication with me. I called to check on the ring at 3 weeks. No one in the store knew what I was talking about, including the salesman that sold me the band. After about 30 minutes of explaining to every employee who I was and what I wanted, I finally got someone that said that my ring was still in New York and that I didn't have to call and check on it because they would call me when it got in. (Very rude and short with me). The wax mold finally comes in about 4 weeks after they took my ring from me. It is big and purple and is shaped like my ring, yet has none of the details I had requested. They expect me to approve that and agree to pay for a final metal product based on purple wax with some dots in in??? (I had already paid in full up front, but I can't get a refund once they cast it in metal). I ask if I can see an image of what they expect the ring to look like, since the wax mold looks like something a toddler would wear. I was told this would only take 24 hours, by the shop manager. WHY WAS THIS OPTION NOT BROUGHT UP 4 WEEKS AGO?? Anyway, I agree to let them send my ring BACK to New York so that they could get the image right. This was on a Thursday evening. I think about it more, and I call the general manager on Friday evening to see if my image is back. HE seemed to know nothing about it and stated that my ring was still in the store and had not been sent off yet. His excuse was that we were waiting on my approval!!! I had already told them the previous day to get it done, yet as quickly as possible. Now the story changed and it would take at least 48 hours to get an image. He was very apologetic as I explained that this experience has been horrible for me, they have kept my ring for over a month and I have received ZERO calls to update me on the status. He promised me that I would have my ring back by the following Wednesday and I would have an image to approve at that time. Well, Wednesday was yesterday and I received NO phone call. I went up there near closing time to make sure that I gave them an opportunity to call me. Again, no one seemed to know what I was talking about. The shop manager happened to walk in and she said that she spoke with New York and they couldn't give me an image because it was TOO EXPENSIVE!! Was I called with this news? - NOPE! They are sending me another wax-crap thing! I will NEVER do any more business with this company. I want my ring back (hopefully I will get it today). I don't care if the wax is amazing, I will NOT give them my business! I am going to be getting married in less than a month, which I will now be doing without a band. THANK YOU JARED!
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scam artists, will never do business here ever again

I went into jared a couple of weeks ago with a diamond ring to trade in and exchange for an engagement right. The employee I spoke with said and put it in writing the store would give me $5000 toward a ring and I would buy a $4500 ring and use the remaining $500 toward rewards for other jewelry. I said I would be back in a couple of days to finalized the offer. She called me two days later and said she provided me misinformation and in order to satisfy the written agreement I would have to purchase a ring for $10000, which was not stated the first time I went in and was not in the written agreement. I called customer service and explained the situation and they told me a resolution specialist would be in touch with me in regards to this matter. The resolution specialist left a message on my phone telling me the employee clearly stated the stores policy when I was in there and they could do nothing to satisfy the written agreement because they can only go off what the employee said even though it was a flat out lie. The specialist said regardless of any agreement written up between the employee and I if they deny it ever happened they have to go based off what the employee says. I said so even if the employee lies you still go based off what there saying, yes or no. The specialist actually said yes. I have never dealt with a company as crooked as this one before. The fact he actually admitted even in the employee flat out lies they still take their word. The next day I called the lady I was dealing with at Jareds and recorded the conversation. I asked her to explain why she changed her story, she said she explained the policy to me but I didn't understand. I told her if that was the policy she would have been showing me a 10,000 ring instead of a $4500 ring correct, she agreed but said customer service would have to handle the matter. I called a manager at the escalation dept and played the recording of her admitting lying. They told me they would get back to me about the matter. I received a voicemail from the manager the next day telling me the decision still stays the same and theres nothing further they will do. I WILL NEVER DO BUSINESS WITH THIS PLACE I WILL MAKE SURE NONE OF MY FRIENDS EVER DEAL WITH THESE SCAM ARTISTS.
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Poor Customer Service Do not buy from these people

This is a long story so bare with me here, summed up… DO NOT GIVE THESE PEOPLE YOUR BUSINESS!!!
I went to Jared to purchase an engagement ring for my girlfriend, and when I got in there they were eager to do business with me. I picked out a ring and told them my girlfriend is a 5.5 and the one that I picked out happened to be a 6.75. She told me that the Niel Lane cant be resized any more than one size. So the lady wanted to pawn-off some other random rings to me and I told her no I need this ring. I insisted that I wanted this ring, and asked if they could order it or something and she went back to the counter and said that they have this 6.5 and they can resize it. She ended up selling me the 6.75 anyway and claimed that it was 6.5 and that it could be sized to a 5.5. I was told that this also included the diamond mounting that had to be done as soon as the ring was supposed to be sized.
So I proposed, she said yes, and she loved the ring. So after that I went to Jared to resize the ring. So we get to Jared and they measure her finger and measure the ring and guess what it’s a 6.75 and cant be sized to a 5.5. I was then told that even when I size it by 1 it could cause the diamond to fall out. I was then told I need to pay $275 for a mounting the diamond. Then I was told that I would have to place a special order for a correct ring size. They told me that they need 1 WEEK to call me back and let me know how long it would take to get the ring that I want. I waited almost 2 weeks and decided that I have had enough of this, and called the Jared headquarters.
After explaining my story 3 times, being placed on hold and spending a total of 2 hours on the phone, I was told that basically they have to special order a ring. The order cant be rushed (Despite the fact that they made a mistake) and I have to 1.) replace the ring I gave her, 2.) wait 3 months for a replacement. I lost it and told them that it was unacceptable and they need to rush this order because its their mistake and if they don’t I will take my business somewhere else.
So I was told they can’t rush the order, and that they will give me a $50 gift certificate. Seriously, a $50 gift certificate for an $1800 ring and a $1500 diamond? Is it just me, or is that a complete insult?
So I told them listen I will post this online everywhere so that someone else will not go through this same trouble as I did. I will never advise anyone to buy from Jared again and I will return the ring and I will take my business somewhere else, and there was no attempt made to make this right.
Finally I post this, and I hope that the right member of Jared sees this, takes appropriate action so that no one has to go through this same issue.
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Only 30 Days to Return

I bought a bangle bracelet for my wife, for Christmas, which turned out to be too large for her small wrist. I had bought it in early December. So after the holidays, she tried to return it but could not as 30 days from the date of purchase had passed. I find this a ridiculous policy on jewerly and would never recommend them to anyone. Do yourself a favor, ignore the TV ads and shop elsewhere.
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They gave my husband someone else's wedding band and lost mine temporarily! Don't waste your money here!

Nightmare!
!. Rude and pushy.
2. Lost wedding band.
3.Looked up wrong account gave us someone else personal information.
4. Can't seem to order the right thing.
5. Put rings together unevenly! Horrible craftsman ship!
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Jared cheat the customer, main ploy to make the sell

First They are VERY PUSHY when you walk in the door. We where there just to look and get an overall design my future wife wanted, she was with me. I explained what we wanted and what we wanted to spend. But first wanted to make sure we could get approved for interest free plan. Was advised we can for “18 months interest free plan” Long story short I left with the ring spending about 2 grand over what I wanted to spend. Wife had no idea I had the ring yet. Started making payments on the ring before I noticed it was gaining interest, I had to call and fight to get the 18 month interest free. By this time I had already given her the ring. When they decided to tell me the “18 month interest free plan” really not interest free for 18 months. You have to read the fine print on the back. It’s really 12 months interest free and 6 months at 9.9%. I wanted to take it back SO BAD. I was so MAD, and at this point I wasn’t going to take the ring off her finger. They had sucked me in and lied to me. Yes I should have read the fine print. But why list it as “18 months interest free”. The wording a lie and no one would help me. Just I’m sorry it wasn’t explained to you at the store. So I fought the issue again at the 12 month mark again. To the same results, I had to pay the remaining balance. I was not going to pay more for the ring with interest being added. Jared’s is a GARBAGE company from the top to the bottom and I would never allow friends or family to shop there. Go somewhere where the customer first and the sell 2nd. I feel it’s a special moment and should be treated that way by this company. Customers are only thinking about the special moment not what Jared’s can be pulling over their eyes. They have my 8 grand now so they could careless about what lies or how I feel about the company so this is the best way to get my word out
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Worst experiance of my life..

Imagine this scenario, you are nervous to get the right ring for your future fiancé, you go to Jared’s with 4 styles that you would like to look at and with the help of a saleswoman you are able to get it down to two rings that you have to choose between. One is $200 dollars more than the other. (Not a big deal when you are talking about the woman that you love and are going to be spending the rest of your life with.) You decide on the more expensive one because you think that she would like the more “bling” on the sides of the ring so that she can show it off to friends and be proud. Great, you have the saleswoman call over to the other Jared store where you have bought jewelry for her before that has her ring size. PERFECT! This is flawless I have the ring I know the size the saleswoman says that the ring she is selling me is the size that she has, and that it can be sized down two sizes if she needs it to be. Awesome!!! I buy it no hesitation I tell her to give me the warranty on the ring before she even asks. (Perfect customer, Right…) Ask her parents’ permission to marry the woman I love (Get it) and plan out how I’m going to propose. After I do my lead up to my proposal I get down on one knee and ask her. (She says yes!) and I put the ring on her finger.. (Best moment of my life.) not realizing the ring was too big till two hours later after it all settled in I thought to myself NO PROBLEM unlimited ring sizing’s, and the saleswoman said that I could size it down two sizes and up two sizes If needed ever!! (Two days later she takes the ring in to get it sized because she wanted to show everyone before she got it sized. The saleswoman tells us that the ring cannot be resized because the diamonds in the side will fall out if they do. (WTF) They tell us that it would have to be a special ordered ring, don’t know how long it will take to get in and want 20% down payment on the special order ring after I paid full cash for the ring that she still currently has. I don’t understand how they want 120% down payment on a ring that they have to special order. This ring we have is garbage now they will return it awesome. (However this is the ring that was supposed to be in our life for the rest of our lives. It was the ring that I got down on one ring and threw myself to the woman I loved. It is the ring that has all of our FIRST memories. It is the ring that I picked out not a special order ring and here is a ring for the meantime ring. It was supposed to be THE RING.) After calling customer service to try to explain to them what is going on they literally told me that it was MY FAULT the ring didn’t fit. They said HOW IS THIS OUR FAULT?? (Well I don’t know.. hmm how isn’t it your fault your saleswoman made a sale to make commission off of me knowingly lying to me about me fiancé’s wedding ring size then told me it could be sized down if needed, which I was cool with. Then, go to get it resized and she can’t have THEE ring that I announced that I wanted to spend the rest of my life with her. This is horrible; I cannot believe that a store would do someone like this. And then offer me a 25 dollar gift card to try to make it better. The have made no attempts to make this right and as of right now we are seriously contemplating taking this ring back not ordering the new ring and going to another store and upgrading to a bigger better ring where we won’t have the problems just to not give Jared’s our money. I hope you all are very cautious if you do shop here, do not take any salespersons advice, and most of all do not let them tell you the size of your loved ones hand because they will lie to make the sale.
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HORRIBLE, HORRIBLE, HORRIBLE!!!!! DO NOT GO HERE!

Custom designed engagement ring. Absolutely TERRIBLE workmanship!!! Looks like a mans ring. $3000 and looks as cheap as a 25cent ring. My fiance took it home thinking that after he proposed he could take it back & get the necessary chances done, as they had said to him in the store he could. They explained to him that it was "Satisfaction Guaranteed." They lied. They completely LIED. When we went back because not one single thing about the ring was done correctly, it was poorly made, and look tacky & cheap, they said they really couldn't do anything. The store "manager" had HORRIBLE customer service and basically told us we were out of luck. Also, the ring was smaller than a size 5, when it was suppose to be a size 5 1/2.

THIS STORE IS ABSOLUTELY TERRIBLE! I am crushed at this horrendous experience with them. They are also "KAY" Jewelers, which is the "face" of the store in the mall where we went, but they sent it to their "Jared" designers.

We completely throw away of 3grand. DO NOT WASTE YOUR TIME, MONEY and TEARS here.
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Worst Experience EVER

After damaging my engagement ring when I got my hand smashed in a door, I took it into Jared's where we had purchased it. I explained to them what happened, and they said they would take care of fixing it. When we went to go pick the ring up, they charged us $100 for fixing it, even though we had the extended warranty on it, and had been keeping up with the 6 month inspections. They said it was for "material costs" since they had to cut part of the ring out and replace it with new gold.

I took the ring home in the little baggy they gave me and when I took it out I discovered that the ring was still visibly bent AND it had a stone missing! I took it back into the store. They were very apologetic, and said they would take care of getting it fixed (again).

I went to pick up my ring for a SECOND time, and within two weeks ANOTHER stone had fallen out of the band. Frustrated, I took my ring to another jeweler in town, who said that the repairs done on my ring were some of the worst workmanship he had ever seen. He informed me they had done such a poor job of repairing my ring that the actual shape and integrity of the piece was altered. Because of that TWO other stones were also loose and about to fall out, and that more would likely follow. He then went on to inform me that he could see that the diamond they had replaced was smaller than the original stone, and after looking at it under his microscope, I could see that he was telling the truth.

Armed with this ammunition, I went back into Jareds for the THIRD
time. I told them everything the other jewler had told me, and by the time I was done I was so upset I was almost in tears. They finally agreed to order me a whole new band (probably just to shut me up. I'm guessing it's not good for business to have a crying girl on the verge of a meltdown standing in the middle of your store). At this point though, I'm not even confident that they will be able to handle placing my center diamond into the new band, without royally screwing it up. If I wasn't so in love with the design of the ring, I would have just given up altogether, and purchased a different band from another store.

Suffice it to say I will never EVER shop there again, nor will I take anything there to be repaired. If I ever have the misfortune of damaging my engagement ring again, I'll happily void my "warranty" with Jared's and shell out money to have it fixed somewhere else.

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Jared Details

About this company

Fine jewelry and gifts from Jared, your store for diamond jewelry, gold jewelry, color gemstone jewelry, rings, earrings, necklaces, pendants, bracelets, chains and watches.

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Jared is ranked 74 out of 74 in the category

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