I have been ordering from this company since the late 1990's when I was a culinary student. The chef instructors had high regards and recommended JB Prince. I did catering for a while then wedding cakes, now I pretty much prepare things at home for family and friends. I can always find what I'm looking for and know that it is of good quality and would highly recommend JB Prince.
What's to say? JB Prince is one of a very few e-tailers who tilt toward professional and skilled artisan pastry bakers. Upscale brick-and-mortar competitors offer some of the same items, but at an outrageous price. I routinely check JB Prince for something I need, along with two other outlets. Lots of hard-to-find items, too.
Shipping is fast and reliable. Packaging excellent.
Not only does J. B. Prince give a full range of various supplies for my business, but they have exceptional service as well. Everything I purchase from them is absolutely amazing! The supplies I buy work well and are all high quality, which means I don't have to replace nearly as often.
Thank you for making it so much easier and making my products look more professional and higher quality.
I purchased a hand held smoker for $100. It was delivered quickly, which is good because I needed it for an event. The disappointing part is when I opened the box it looked as if it was used. there was wood chip dust all in side the box, yet the two wood chip containers were closed. the smoker has scratches on the metal portion that you ignite, as well the instructions had stains of some sort on them. Nothing was sealed in plastic. I feel that I received a refurbished unit or someone used the smoker and returned it. regardless the smoker works fine and I am happy with the item. JB Prince will remain my go to site for unique kitchen gadgets.
I ordered THIS U915 SCOOP from JB Prince because it is the EXACT SIZE needed to make uniform small cookies from butter based batters that tend to spread. This scoop is SLIGHTLY smaller than the 1/2 Tablespoon scoop available everywhere else! This scoop is the SAME COMMERCIAL QUALITY stainless steel as those easier to find on other websites. The brand name is Norpro & it is identical in looks to other larger stainless steel Norpro scoops. The folks at JB Prince shipped quickly and the item was exacgtly as I had HOPED it would be.
This was the first time for me using J.B. Prince and I am definately going to continue. Most of my chef friends purchase from here but I remained skeptical. I have had less than good luck with ordering stuff from the internet in the past and I was unsure on doing it again. However, much to my surprise, the process was quite easy. The UPS tracker worked very well, giving me up the the minute info on my order. Moreover, one of the items I ordered was out of stock and I really needed it for a new restaurant I was starting. I called customer service, explained the situation (even telling them I was going to purchase the same product from another location) and they happily refunded my money! Over all I was quite impressed with my experience and will urge all of my co-workewrs and friends to buy from here.
I had never got excellent customer service like JB Prince before. I ordered product but it was not matched to the other. The assistant emailed me right away and she prepared everything to changed my order without my activate. It means I didn't have to cancellation or submit to order again. Also, email response were smooth and quick as chat. These matter sounds very simple and easy service but I have never got !! The customer will be back to order for sure !!