One of the students found out the hard way that plastic melts in the oven. we needed to replace two of the tuille molds we use regularly. JB Prince sent them right away, and one week after our "incident" that student is using the new molds.
I love jb prince, great products but after my last order I will no longer purchase through them. They neglected to tell me a product I ordered was on backorder. After two phone calls and no response to my emails I'm giving up ordering from them
It would be nice if you said on the site that not only will i be charged $25 shipping but at my door it would cost an additional $44 just for taxes. More than what i paid for. Send it as a gift and its free for your customer
I had an issue with an order i placed so i called the company and tried to find a solution.The operations manager assured me everything would be taken care of. Very hard today to find companies with old school values for customer satisfaction. It was my first time ordering and even though there was a problem i see my self becoming a loyal customer.Thank you.
I ordered a 3.5 inch ring mold. The shipping time was reasonable. The shipping box was smashed when it arrived. The ring mold is nice. Shipping cost as much as the ring mold. Average shopping experience.
Just received my two polycarbonate chocolate molds and they are super quality. I can't wait to get started making some filled candy. I am often disappointed when buying items online since I can't see them in advance...but not this time! They are far better than I expected. Very heavy-duty with smooth recesses. Will buy some more next month.
I've had a few different orders from JB Prince. MY most recent hasn't been great though, I purchased 4 items, 2 of which I received. On the invoice that came with my purchase it said they other 2 were on backorder. I emailed customer service asking when it will be back in stock. I got a quick response, I then replied asking if I could cancel the last 2 items, but I haven't gotten a response in 5 days.