I bought a Sony NEX-5N and an extra lens at one of the London branches. The manager had to order the lens in as they had none in store. When i popped in to pick up the lens, it was already bagged for me. I had a look down the bag, saw the lens, thanked them and left. Bad move... the box was already open, and there were finger prints all over the lens. I called them and they said they weren't aware of it, and i could pop in next day to collect a brand new one. Absolute cowboys ! How are they not aware of this, when they bagged the lens in the first place ? This is illegal, and i am still thinking of taking this matter further....