Following a bad experience with Jessops On Line I contacted the CEO to inform him of my poor experience and treatment. That very same day he telephoned me twice, even with the knowledge that I had already purchased the item via a retail branch. He apologised and informed me of the future stream-lining of the On Line operation and resolved my issues in a very professional and personal manner. I have been left very impressed and look forward to seeing how the On Line service will operate in the future. My faith has been restored.