I was supposed to fly with SAS on 9 August from MXP to CPH (SK688), but the flight was "unfortunately" operated by Jettime that evening on their Boeing 737. When I entered the plane, the cabin was ext... See more
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Awesome staff, and clean plane. Always annoying in the 737-800 boing models, that fuel smell enters the cabin at the start of APU or engine 1 startup. Lasted only about 1 min though. I'm very sensitiv... See more
Company replied
I flew with them on the Nuuk to Copenhagen, although the flight booked was with AirGreenland. I understand these lease operations, but JetTime is definitely not at the same level of comfort as Air... See more
Company replied
Flew for the first time with jettime fra billund - antalya on august 10th and back again a week later. I must admit they delivered some of the best airline service I have ever encountered. e... See more
2.9
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Very uncomfortable seats on Jettime B737
I was supposed to fly with SAS on 9 August from MXP to CPH (SK688), but the flight was "unfortunately" operated by Jettime that evening on their Boeing 737. When I entered the plane, the cabin was extremely hot since A/C was not on. Everyone was swetting and complaining. As other passengeres mentioned in some reviews, the seats on these Jettime planes were rockhard and very tight. The leg space was worse than on any other lowcost company. Even though I (fortunately) had an aisle seat, I was being pushed by the passenger in the middle seat next to me, who was just sitting normally in his seat, so I could not blame him for touching me and pushing me during the entire flight. I was vert frustrated. I had to lean towards the aisle during the whole flight in order to create more space and it was extemely uncomfortable to sit like that for almost 2 hours from MXP to CPH. Since I was leaning outside the seat area towards the aisle in order to avoid being pushed and touched by the passenger next to me, I was hit by a passing, overweight crew member several times, who did not even apologize a single time. If I knew that Jettime had such horrible seats and that the flight was operated by Jettime I wouldn't have booked that SAS flight. I am extremely disappointed by Jettime's staff and comfort onboard.
August 9, 2026
Unprompted review
Reply from Jettime
Hi Emil,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the cabin temperature during boarding. In some situations, the aircraft's air conditioning may not be available immediately after passengers board due to operational or technical procedures while the aircraft is on the ground. However, we appreciate that this can be uncomfortable, especially during warm weather, and we regret the inconvenience caused.
We also regret to hear that you found the seating uncomfortable and that your interaction with our cabin crew did not leave a positive impression. Passenger comfort and service are very important to us, and we take feedback such as yours seriously.
As you may be aware, Jettime operates flights on behalf of other airlines, including SAS. While our Boeing 737 aircraft are configured according to industry standards and customer requirements, we recognize that comfort is subjective and can vary from passenger to passenger. We are also currently in the process of replacing seats across our fleet as part of our ongoing efforts to improve the onboard experience.
Thank you again for sharing your experience. Feedback from our passengers helps us identify areas where we can improve.
Kind regards,
Jettime
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Nope. Will not fly with them again
I flew with them on the Nuuk to Copenhagen, although the flight booked was with AirGreenland.
I understand these lease operations, but JetTime is definitely not at the same level of comfort as AirGreenland.
The staff was very indifferent to passengers, disorganised and chaotic. The food was very bad and drinking water was not enough for everyone. It seemed a very low cost company and definitely not the Air Greenland experience I've paid for.
Later Edit: flight was GL 0774, on 27-Jul-2026
July 27, 2026
Unprompted review
Reply from Jettime
Dear Marius,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. While Jettime operated the flight on behalf of Air Greenland, we strive to provide a safe, reliable, and pleasant journey for all passengers. We regret that you found our service, catering, and onboard experience disappointing.
Your comments regarding the crew, the catering quality, and the availability of drinking water have been noted. However, as we are unable to identify the specific flight from your review, we would appreciate it if you could contact our Customer Service team with further details, such as the date of travel and flight number. This will allow us to investigate the matter more thoroughly and address your concerns appropriately.
Thank you for taking the time to bring these matters to our attention, and we hope to hear from you.
Kind regards,
Jettime
Awesome staff
Awesome staff, and clean plane. Always annoying in the 737-800 boing models, that fuel smell enters the cabin at the start of APU or engine 1 startup. Lasted only about 1 min though. I'm very sensitive to petrochemicals, so might not affect you.
April 26, 2026
Unprompted review
Reply from Jettime
Hi Jonas,
Thank you very much for your kind feedback about our staff and the cleanliness on board, we’re really happy to hear that.
We also appreciate you sharing your experience regarding the fuel smell during start-up. We understand that this can be uncomfortable, especially if you are sensitive to such odors, even if it was short-lived.
Thank you again for flying with us and for taking the time to leave a review.
Wish you a great summer.
A very poor Jettime experience (to say the least)
Dear Trustpilot readers and Jettime,
We are a group who traveled to Club La Santa Sport in Lanzarote. We flew from Billund Airport to Arrecife Airport and returned the same way. The outbound journey went very smoothly, and we have no complaints about that part.
However, the return trip was a completely different experience.
It started with our flight being delayed by 4 hours, followed by an additional half-hour wait on the runway before we were allowed to take off. While seated on the plane, an announcement was made over the speakers that unfortunately 2/3 of the luggage could not be loaded due to fuel limitations and was therefore left behind in Lanzarote. We were, however, assured that the remaining luggage would of course be sent on the next available flight.
Now, a week and a half later, we still have not received all of our luggage. The communication has been extremely poor, and we have received very few updates—almost none, to say the least.
Of course, we understand that issues can arise that are beyond Jettime’s control, but avoiding communication and the fact that we still do not have our luggage is completely unacceptable.
We are left feeling abandoned, disappointed, and ignored. We expect Jettime to do everything possible to make amends for this completely unacceptable experience as customers and travelers.
Kind regards,
Julie L. Stocholm & Gry H. Fredslund
March 13, 2026
Unprompted review
Reply from Jettime
Dear Julie & Gry,
Thank you for taking the time to share your experience with us.
We are truly sorry for the frustration and inconvenience caused by the delay of the baggage.
Due to operational and fuel-related limitations on the return flight, a significant portion of the checked baggage unfortunately had to be left behind. We fully understand how disappointing this is, especially when returning home, and we sincerely regret the impact this had on your trip.
We would like to clarify that Jettime does not operate daily or direct flights from Lanzarote — our flights to the destination operate once a week. Despite this limitation, we made extensive efforts to reunite passengers with their baggage as quickly as possible by using all available transport options. This included routing baggage via ferries to Fuerteventura, as well as onward transport to Las Palmas, and from there arranging further transport back to the home destination. These solutions are complex and time consuming, but they were implemented to avoid waiting for the next scheduled Jettime flight.
Regarding communication, we understand the frustration caused by limited updates. Unfortunately, with 111 pieces of delayed baggage, it was not operationally possible to personally contact every affected passenger, as we do not have direct contact details for all baggage owners. We fully acknowledge that this does not lessen the inconvenience you experienced, and we are sorry that the communication did not meet your expectations.
Please be assured that we did not disregard the situation, nor did we stop working on it. Considerable effort was made to recover and return the baggage as quickly as possible under challenging circumstances.
We genuinely regret that this experience fell short of what you rightfully expect from Jettime.
Kind regards,
Jettime
Never again will I fly with Jettime
Never again will I fly with Jettime. We had it for our holiday fly from Helsinki to Gran Canaria. For such a long fly, the chairs were hard and uncomfortable and you couldn’t use the button to make it tilt back. The food was so horrible, non of us could eat it, we payed 26€ for one. The most annoying part was that the personnel blabbered the entire time about things no one was interested about. I just wanted to close my eyes and sleep, but no, they always had something to talks about:(. Never again
January 18, 2026
Unprompted review
Reply from Jettime
Hi Gabriela,
Thank you for taking the time to share your experience.
We are very sorry to read that your flight did not meet your expectations, and we regret that this affected your overall travel experience.
Unfortunately, we are unable to see which specific booking or flight this review relates to, and therefore we cannot look into the matter further based on this information alone. We kindly ask you to contact our Customer Service team directly, so we can review your experience in detail and assist you properly.
Kind regards
Jettime
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Unable to book seats on same row
We're booking a flight as a family of five. The booking does not allow to leave the window or isle seat to be left empty so we are unable to sit on the same row. That really sucks.
February 6, 2026
Unprompted review
Reply from Jettime
Hi Joel,
Thank you for your feedback.
We understand how important it is for families to be seated together when traveling.
Our booking system is designed to always offer families seats together. Children under the age of 12 will never be seated alone. However, the system does have certain seat selection rules which, in some situations, can limit how seats can be selected online.
In cases like this, we kindly ask passengers to contact our Customer Service team, who can review the booking and assist where possible.
Kind regards
Jettime
My experience with this airline was…
My experience with this airline was disappointing. The seats were rock hard and very uncomfortable, especially for a longer flight. It felt like sitting on a bench rather than an airplane seat.
The table was broken, which made it difficult to eat or place any belongings on it. This showed a lack of maintenance and attention to passenger comfort.
Overall, the experience felt like a big downgrade — it went from what should have been a top-quality flight to Jettime, which did not meet basic expectations. Because of the uncomfortable seats and broken equipment, I would not choose this airline again. And it was operated from finnair to jettime
December 9, 2025
Unprompted review
Reply from Jettime
Hi Edwin,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations and that the comfort on board fell short, especially during a longer flight.
We sincerely apologize for the uncomfortable seating and the broken tray table you experienced. This is not the standard we aim to deliver, and we fully understand how issues like these can negatively impact the overall journey. Hopefully, our cabin crew could help you solve this in the best possible way.
We would also like to share that we are currently working on updating and refreshing our aircraft interiors, including seats and cabin components, as part of our ongoing efforts to improve comfort and the onboard experience for our passengers. Feedback such as yours plays an important role in helping us prioritize and accelerate these improvements.
We truly regret that your impression of Jettime was a negative one and that we did not meet your basic expectations on this occasion.
Best regards,
Jettime
Sadly SAS flight Manchester to…
Sadly SAS flight Manchester to Copenhagen operated by Jet Time a " budget airline ! Basic 737 800 instead of A320 Neo ! No seat pockets
September 26, 2025
Unprompted review
Reply from Jettime
Dear David,
Thank you for your feedback.
Jettime was leased to operate this flight on behalf of SAS, and the aircraft and onboard setup followed the specifications agreed with them. We’re sorry to hear the experience didn’t meet your expectations.
Best regards,
Jettime
Worst experience I have had flying
Worst experience I have had flying, overweighted plane because of fuel miscalculation, a 45 minute flight ended up being 3 hours, only to unload most of the plane the load new passengers, if you were unlucky enough to be on the plane the whole time you had to remain seated and offered no water and refused any if asked… 4-5 hours without water is beyond a joke. Air greenland palming off their bookings to Jet Time is a disgrace, Air Greenland international is actually alright, this was hell and made me miss a connecting flight that originally had a 6 hour window, it arrived at 1 hour past my next flight time.
September 12, 2025
Unprompted review
Reply from Jettime
Dear Jay,
Thank you for sharing your experience.
We're truly sorry to hear that your flight did not meet expectations and that it caused significant inconvenience, including a missing a connection.
We’d like to clarify that Jettime was contracted by Air Greenland to operate the flight, which means we do not manage bookings, scheduling, or certain operational decisions. As such, we are limited in how much support we can provide regarding the details of this flight.
We recommend reaching out directly to Air Greenland for further assistance or service.
Thank you again for taking the time to write.
Kind regards
Jettime
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Dirty old planes
Dirty old planes, pushing ads on the speakers, and when there is useful information it never is in English.
August 2, 2025
Unprompted review
Reply from Jettime
Dear Abdulla,
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet expectations. We strive to provide clear and helpful onboard communication.
However, since we operate charter primarily for charter guests from Denmark, Sweden, and Finland, the announcements are mostly made in the language of the country of departure.
Regarding the aircraft and onboard advertising, we appreciate your input and will pass it on to the relevant teams as we continue working to improve both comfort and service quality.
We truly hope your holiday turned out to be wonderful despite the inconvenience.
Best regards
Jettime
Shame on you!
Shame on you!
Just like a flight from a third world country!
2.5h delay. They blame the weather 😃
Dirty planes, no A/C….
If i knew, would not have bought tickets with them….
July 25, 2025
Unprompted review
Reply from Jettime
Dear Katalin,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
Unfortunately, delays due to weather are out of our control, but we take your comments regarding comfort on board very seriously and will follow up internally.
We hope you still had a great vacation. :-)
Best regards,
Linda, Jettime
From Helsinki To Tenerife
Today I flew from Helsinki To Tenerife and it was the best flight that I have ever been on. The flight crew was amazing and polite and the flight was only 5 minutes late. Food was great and if I was thirsty or hungry I got something to eat/drink. After all 5 star flight. Can't wait the next flight.
February 15, 2025
Unprompted review
Reply from Jettime
Dear Otto,
Thank you for your great review! We're very happy to hear that you enjoyed the service and food on board - and even had your best flight with us!
We appreciate your kind words and look forward to welcoming you back on board :-)
Best regards,
Linda, Jettime
Wonderful aircrew!
I would like to leave my impression of our flight with Jettime. Yesterday we flew from Copenhagen to Palma de Mallorca on flight JTD327. Having read negative reviews in advance, I expected the worst( And here’s what I want to say. Wonderful aircrew! Wonderful flight! We were met on board the plane by a very friendly steward. He treated passengers to delicious sweets. At this time, attentive flight attendants helped passengers take their seats. The entire flight there was a friendly atmosphere on board the plane. And at the end of the flight, at the exit, we were seen off by the smiling commander of the aircraft. I would like to add that I am very afraid of flying( But I felt comfortable on your board. Thanks to the crew of flight JTD327!
September 10, 2024
Unprompted review
Reply from Jettime
Dear Oksana,
Thank you for your kind words and feedback!
We're very glad to hear that you had a pleasant experience with our crew.
We will be sure to pass along your compliments to the crew! :-)
We look forward to welcoming you on board again in the future.
Sincerely,
Linda, Jettime
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No english communicatin by the pilot…
No english communicatin by the pilot only danish while there was an international flight.
August 31, 2024
Unprompted review
Real lusy Arline
Real lusy Arline. Flight Stockholm Chania and going back. Planes 737-800. Budget setup. Not even a seat pocket.
Both ways were late due to slot times. Pilot putting blame’s on Ukraine. The truth is the airline does not have any regular slot times. So low standards, delays and lies. Delay over an hour both ways with passengers seated. And on top of that really bad mood on flight personnel. First and last time. Bye bye.
August 17, 2024
Unprompted review
Reply from Jettime
Dear Stewart,
Thank you for your review.
We’re sorry to hear that your experience with us did not meet your expectations. We understand how frustrating delays can be, and we apologize for the extended wait on both flights.
We hope, you had a good vacation despite this.
Best regards,
Linda, Jettime
Unfriendly staff
We flew from Cph - Cyprus on the 8/8 and on the way to Cyprus the pilot and staff only announced in Danish when the plane was literally packed with Swedes. I couldn’t understand a single thing of what was said and I thought it was very inconsiderate not to accommodate the rest of us who don’t speak Danish. We can all agree that using English nowadays is standard.
Moreover, on the flight from Cyprus - Copenhagen on 16/8, there was a female swedish flight attendant that was just unpleasant and giving orders in a rude way. We had to change our baby’s nappy and waited patiently for the flight attendants to serve their food to the passengers until we could get back to our seats. We didn’t mind doing that of course, but she had an attitude and angry face like she was annoyed we went to change our baby’s nappy when they served food. If they prefer an airplane smelling like a dirty diaper to annoy the passengers be my guest, but I didn’t think that was reasonable. I wish people in general, especially flight attendants were more friendly towards families with small kids that are already stressed out and exhausted trying to do everything right to keep a baby from crying and annoying everyone. We certainly don’t need a hostile environment with a cabin crew as added stress.
Won’t be flying with Jettime ever again.
August 16, 2024
Unprompted review
Reply from Jettime
Dear Nita,
Thank you for your review; we appreciate it.
We are very sorry to hear about your experience onboard. This is certainly not the standard we aim to deliver. Our flights include announcements in both a Nordic language and English to ensure all our guests are informed, so we sincerely apologize that this was not the case on your flight.
Additionally, there should always be patience and space available for changing your baby.
We value your feedback and will take it seriously. We hope you’ve had a great vacation.
Best regards,
Linda, Jettime
Chicken green curry
Chicken green curry inflight meal has an absurdly hot chili pepper on it, do not eat it!
July 7, 2024
Unprompted review
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Good staff no delays good landings i…
Good staff no delays good landings i very highly recommend this airliner in any way possible very good 👍
March 14, 2024
Unprompted review
Reply from Jettime
Dear Elias,
Thank you for your wonderful review. We're happy you've had a great flight and look forward to welcoming you on board again! :-)
Sincerely,
Linda, Jettime
Lost baggage
I went on a direct charter flight from Athens airport to Billund (DK). We checked in two suitcases, but only one made it to Billund. I have called Billund and I have called Jettime several times. The baggage is likely in Athens, it is a matter of locating it. I am told that they do what they can, but obviously that is not sufficient. It has now been 3 weeks and I still have NO news about my baggage. If the baggage is completely lost, I can look into approximately 50% compensation of the values that were in it, because I haven't kept receipts of all my clothes. I couldn't give 0 stars on Trustpilot otherwise I would have done.
July 20, 2023
Unprompted review
Reply from Jettime
Dear Janne,
I’m sorry to hear that you lost one of your suitcases in Athens. If it’s not found within three weeks, you will receive compensation for your valuables. It’s indeed an unfortunate circumstance that can occasionally occur at airports, but I can assure you, we always do our best to locate lost baggage.
Sincerely,
Linda, Jettime
Rude staff that was more busy chatting…
Flew from Kangerlussuaq in Greenland to Copenhagen.
Rude staff that was more busy chatting to each other while serving food and drinks than paying attention to us passengers. They didn’t tell passengers who were clearly using internet during take-off and landing to put their phones on flight mode even though they clearly saw it. No in-flight entertainment.
Definitely not the Air Greenland experience we paid for.
July 31, 2023
Unprompted review
Reply from Jettime
Dear K,
Thank you for your review.
I’m sorry to hear about your experince. We apologize for the inconvenience you’ve had during your flight.
Thank you for sharing with us.
Sincerely,
Linda, Jettime
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