The variety of costumes and accessories is great. There isn't much that you can't get. The delivery is within a few days. But sometimes the costumes have seams that haven't been stitched properly or an attaching stitch has been know to come away halfway through the event, leaving people scurrying for safety pins or cotton. I think quality checking would solve this.
I phoned up to enquire about a costume for my tall 11year old son. He was heading to the Glasgow 7's Rugby match that weekend and I could not find any Marvell Character Costumes to fit his size. After phoning all the fancy dress places around about Glasgow, I eventually headed to the internet. The Jokers' s website was easy to navigate and having the pictures of the costumes and the sizes of the actual shoulder to ankle length was great! I phoned up and your customer service department were great. The lady I spoke to was lovely and polite and really helpful. We discussed the best postal option to ensure that I had it in time for the weekend and arranged for it to be delivered to my work. The costume (Batman the Dark Knight) came on time and fitted like a glove. I was really impressed with your service and would not hesitate to recommend you - this is high praise from me!! I am actually a Business Education Teacher and have used your company as an example of Good Customer Care and how to get productive feedback from customers!!
Very fast and easy to order, wide range of items, next day delivery is a life saver although alittle pricy.
The costume looked good however the quality was alittle rubbish as it started to fray slightly first time out.
I bought the Banana Man outfit with a 60" inflatable banana to accompany. It looked cracking. I scored more birds that night dressed as a super hero then I normally do in standard attire. I would suggest to all ugly blokes to wear as a daily work/socialising outfit to increase their pulling stats. Im wearing mine at the moment.
Ordered Alan the Hangman costume FRiday at 2pm, by 7.30am Saturday morning i had a text telling me my parcel was in the collect box selected. Amazing service, costume was fabulous, my son loved it. Very cool look for last day of year!!
The range of products is good on this site. However fancy dress in general is ridiculously expensive for what in effect is printed cheap quality polyester, to dress a family of three kids and two adults in Star Wars theme cost around £150. Even the Star Wars Premium Storm Trooper was poorer quality than expected; the kids helmets are not full faced rather elastic to hold it on, they banged against their noses against the plastic and them steamed up rendering them unwearable. However, the company were excellent in that when ordering a good which they no longer had in stock they offered me twice the value to purchase something else (which I did). The returns I made were refunded in good time also though I paid initially £4 postage, then £8 to return then another £8 (to get the goods delivered in time for a party). The people at the end of the phone were really polite and helpful though and did what was requested. The company seem really good and have an excellent customer service, I am confident I could make better costumes though...if I had the time.
The quality of my item was better than expected.
The postage was super fast. I opted to collect from my local Sainsburys store and the item was ready at 7.30am the very next day.
I couldn't have expected any better .
Really easy company to deal with with a great product line at reasonable prices.
I found the internet piece quite difficult as I couldn't arrange to collect from their office but I phoned through and the girl was brilliant, dealt with the whole thing there and then at the same price as on the internet and she was fun and friendly unlike some of the competition.
The costume was awesome, I won a best-dressed prize of a bottle of champagne and frankly I deserved it..not because of me, the costume was just that good.
HIGHLY RECOMMEND (would add hashtag if I knew what that meant)
My son decided last minute to go as robot Pete on his rugby tour, I rang and the girls at masquerade who were so helpful they arranged delivery to the holiday park we were going too in woolacoome bay. They were so friendly I will and have already recommended them, we're goin again nxt year so I'll b back online looking for our outfits well in advance. My son looked fab and had a great laff thankyou very much xx
I have ordered a few times before and normally it's super speedy and good quality, however when I ordered my most recent product, even though it was more that padded in the packaging, my product arrived splintered and cracked in one of the lenses, which can only lead me to believe that it was packaged this way to begin with. Minor issue as it was barely noticeable once the outfit was together, however, It would have been nice to receive an in-tact product.
Very good service, extremely quick delivery. Only downside was the size of the costume, I am generally a Medium, Large at a push. I ordered Large to be safe and this came up extremely short on me . This was the Luigi costume.
This is my first order from Jokers Masquerade and I am more than pleased with their service and the order I've made. I've been looking for some dressing up outfits for my 5 year old. This was by far the website with most choice and good prices. Ordered 2 different outfits which arrived in 2 days. Really happy with my purchase.
Ordered an outfit which was needed the next day. Rang the Jokers' line and quickly purchased the outfit and was guaranteed next day delivery. Item arrived exactly on time.
Definitely recommend using this company, pleasant helpful staff and good price
I ordered a Dorothy fancy dress costume for my 11 year old daughter which, when it came, was sadly too big for her. I E mailed the company and was given a returns number and told to return the item complete with the returns number. Th refund was then credited back on to my credit card within literally a day or two! The order was efficiently handled from beginning to end.
I ordered several items at one time, I was kept fully informed of the delivery status and given the option to change delivery times/dates. Really super service, wouldn't hesitate to use again. A little bit pricey, did find a few of the bits and pieces cheaper however such super service it didn't matter.
Fabulous product and the delivery service was excellent, the price was very reasonable and I would definately use again in the future.
The speed of the delivery is great, they have a wide range of stuff at prices a lot cheaper than other stores online and in my area and was very pleased with the result of my order.
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