Jumbo Reviews 

To Jumbo Delft (Bastiaansplein 135, 2611 DC Delft):

If you stop letting customers in at 21:56, then your closing time is 21:55, not 22:00.

Maybe fix the advertised hours so customers don’t have to guess your SECRET closing time.

My experience at Jumbo Westerstraat 98 was shockingly bad. I walked out the wrong door by mistake, and instead of simply pointing me to the exit, the employee called me “stupid,” told me I wasn’t a real customer, and said I should shop at Albert Heijn instead. Completely unprofessional behavior.

It gets worse: I filed a complaint with Jumbo (09355135) and tried to follow up many times. For six weeks, all I got were automated replies. No human response. No manager. No apology. Nothing. Their customer‑service system is clearly broken, and they don’t seem interested in fixing it.

I’ve now escalated the issue to the Dutch Consumer Authority (ACM).
If this is how Jumbo handles complaints, customers deserve to know.

I've used Jumbo a few times now and they've been pretty reliable. Prices were reasonable compared to what I found elsewhere. One small item was slightly different from the photo, though still fine. Would order again.

they have a very unfriendly return policy.

Inconsistent payment experience across Jumbo stores

I was genuinely surprised by the inconsistent customer experience across different Jumbo stores.

At one Jumbo location, my American Express card is accepted without any issues. At another Jumbo store, the payment is refused because they do not accept the same card.

As a customer, I don’t choose a specific franchise or independently operated store—I choose Jumbo. When stores share the same brand, logo, and customer experience, I expect the payment methods to be consistent as well.

It’s extremely frustrating to spend time shopping, fill an entire cart, and only discover at the checkout that your payment method is not accepted, despite it working perfectly at another Jumbo store.

If individual stores have different payment policies, this should be made very clear before customers start shopping. Even better, Jumbo should standardize accepted payment methods across all of its locations to provide a consistent customer experience.

I hope Jumbo reviews this policy, because it creates unnecessary inconvenience and damages the customer experience associated with the brand.

I've used Jumbo a few times now and they've been pretty reliable. Checkout was quick and I had a few payment options to choose from. Support was slow to respond, which dragged the whole thing out. Might give them another chance down the line.

You are all trash for inflating all of the prices just to give gimmicky 1+1, 2+1 discounts. I am glad I stopped doing my regular groceries there long ago.

I complained to JUMBO about receiving frozen items, other food products and a toxic product all in the same bag, and their response, in essence, was that I wasn’t telling the truth, as P&S said the items weren’t in the same bag.
I am a regular customer and I do not accept this sort of treatment. Unfortunately, I didn’t take a photo to prove that I’m telling the truth. This won’t happen again. That’s why their rating on Trustpilot is terrible; they show no commitment to the customer.

On March 28 2026 tried to return to JUMBO WALDECK
DEN HAAG a plastic container of JOHMA KOMKOMMER
RAUWKOST
Container is wrapped in heavy carton making impossible to view contents. Upon serving plastic slivers were found inside the rauwkost cutting tongue.
Returned container with lid , wrapping and slivers for refund to klanten service was denied did not have BONNETJE could show ING BANK afschrift of March 25
that would not suffice. Manager number two suggested that I perhaps had dropped container or perhaps someone did and put it back I should have noticed it. On and on for half hour finally was asked by manager number 4 works in cheese department discriminating question WAAR KOM JIJ VANDAAN do have an accent heb jij nooit eerder gezien in deze winkel.
Goodbye Jumbo

More and more products that are advertised or common are no longer available or more expensive.
E.G. these Merguez sausages, Beaujolais Primeur, Demi sec Champagne, boudin noir (dutch version). this year I it happened about 12 times.

Out of date products, four days over time.

Here's my 1 star review for getting rid of the ONLY product I loved from jumbo supermarkets :
Swiss 72% Cacao Dark 100 g +the 80% ...
I can't believe they removed them from the shelves just to add another horrible EXPENSIVE brand . BEST CHOCOLATE EVER

I would like to make a complaint about my last visit to JUMBO store in Voorburg on 18-05-2025 at 02:40 pm.

I received a very discriminative behaviour from one of the staff when I was checking out. The lady abuses me for no reason and show a very disrespectful behaviour. This is totally disgusting and not acceptable.

I made a complaint at same time to the Store supervisor, but I am not satisfied with his behaviour as well. He is trying to protect her.

I am buying from this store for more than a year and being a loyal customer, doesn’t deserve such a derogatory remark. If this is the case, I will think to come back, and this will eventually will not be positive sign on your service.

As a supermarket, the staff should be polite and helping rather than showing an aggressive behaviour. I really feel disappointed, disrespectful, and looking forward to JUMBO Management to tackle this issue in an utmost manner and I really want an apology and strict penalty on the concerned staff member.

Jumbo has gone down in quality and up with their prices. I am so disappointed in the quality of their food. And they used to be pretty cheap but now they are higher than AH. I’ll go to Lidl or anywhere else.

Just bought sprouts from Jumbo. I cannot eat them, they are so old and smelly. What happened to this supermarket? It used to be a good place to shop.

When ordering online you receive products expiring in 2 days.
If you do a bulky order you would expect to receive stuff expiring in a span of at least one week but no, meat, fish and chicken, everything expiring in 2 days.
Customer service said the can guarantee only 2 days of freshness.

Stay away from jumbo for only, just a bad copy of AH.
What a wast of money.

I should have agreed with my brother when he said this is the worst shop ever. Well, their online site is even worse!! The search bar does absolutely NOTHING for you!
You could be searching for a head crown and they sugest a freaking revolver. Like yeah, i would like to use one on myself after that experience, but still.
Nothing that i searched for showed up. Just garbage stuff that i wasn't even close to searching. Thanks for nothing.

The worst experience of my life.We are housebound and rely on outside food sources notably Jumbo.In the
the last few weeks the original order did not arrive and were assured that it would be resent,but it never arrived.
The excuse:that it was delivered at 10.30 pm!!!!!!!
We tried a final time without success.I am going
elsewhere and I suggest you do the same.

I went to the Jumbo Rembrandtweg Amstelveen, purchased grocery about 150 euros, the cashier asked me If my yellow bag is new to charge or not, I said no the bag is mine. The lady told me " LET ME CHECK", check what idiot!! Am I lying for 50 cents of euros and I said the bag is mine!! And she checked it, can you believe it???

Then I started loading my second bag, she again asked If the bag is new or not, I said again "no MINEEEE" !!! She again said let me check!!!!! and she checked again!!!

What kind of behavior is this!!! RACIST!!! or IDIOT!!!! I will complain this to everywhere.

Of course your employees should be aware of everything but this is not IT!!!!!!!!