Junai.nl Reviews 

Ordered 70 bamboes, half was sent, half was supossed to arrive at Saturday. Mentioned them that i need it for Saturdag evening. The email said dont worry they will arrange that and now here i am without any track and trace and the rest of the order! If u dont have it in stock why do u even sell it in those big amounts???? Pissed af!

In all honesty, I received several time aquatic plants that were completely dead cetatophyllum) or rotten (moss, floating plants).
The customer service is a big zero!
When they propose to you to replace the plants, they cannot guarantee that you'll receive them in a better condition! All the shops where I normally order my fish and plants know what to do to page them correctly but that company doesn't know how to package aquatic plants ... I will never order there again.

Fast delivery great package.

I made a purchase with them various items inclusive two mouses for my snakes , that I ask and paid extra for an ice bag .
When I got my package was completely unfrozen and soaked.
After 2 days of texting them , they don’t assume the mistake and they didn’t refund me .
Don’t buy with this company, the don’t care pos service

Some extremely lazy people using ancient technology waisting your time with emails telling me 3 different dates for delivery and 3 weeks later they have no idea when the supplier will deliver the item to them and after to me. Absolutely ridiculous.

Always good and quality plants, once I changed seller and had to trow all plans , learned on my mistake.
Thank you again

I made an order from them 22:00 pm yesterday, and the product arrived today 14:30.
Totally correct express service!!

BUYER BEWARE.

I ordered Frozen food for my snake.

Pros: Delivered next day.

Cons: Even though I paid for a cool box and extra freeze packs (which were not cheap), they sent the frozen rats wrapped in bubble wrap and in a cardboard box, sent via PostNL. Obviously the were not frozen on delivery. I will not use this service again.

Delivery took longer than indicated which was a bit confusing for me, but what I appreciate about the store is:
- quick and good communication with the customer support
- the package with frozen food was send in the evening and I received it the next day early morning
- well packed (included cooling element)
- good prices
So for that I totally recommend the store!

There was a problem with order and they contacted me directly.

They sent me dead worm food 2 times and theirs only reaction was: "it's not good".... Totally don't recommend this bandit organization.

I got two products, the delivery was UP TO 4 days. As soon as I bought it, I sent an email confirming and asking if it would come straight away, they said yes, it was Thursday evening so they said you will gave it by next week. Late Tuesday I message asking because still no tracking, nothing, and I say tomorrow is the last day for delivery (as 4th business day). They say "we hope" (?) it will be sent still today. I ask when should it be here then? Oh, I believe that tomorrow. That was FIVE days ago. Four days ago I ask again where is the product or at least the tracking information, they said they had a delay with the supplier (shouldn't they know that already) but would send it still that day. And here I am, 10 days after buying and no tracking, no delivery. Not a word from them.

Update 18 days after the purchase: this is definitely not a serious business. I would've expected at least an honest treatment. So far, no deliveries, no tracking info, not a word from them. I stopped getting replies to my emails, and so had to contact them via the website, which got someone to answer me... Things like "I THINK that it will be sent today" and on another day "It was already sent to you, it was now posted" and then no tracking info, nothing, next day "oh, we didn't get it from the supplier, we don't know when". Why would you lie and say it's out already? Why would you promise a date on your website that's not real? I will never buy here again, because the least I expect is honesty and respect (and you would think they could've apologized at least, or email saying that there's a delay, but no). So I wasted my time, I could've chosen different shops and I chose this one based on delivery time. If I had chosen to buy it in a shop with a 3 week delivery time, I would've gotten it by now, so Junai, you've only made my life worse. I hope it was worth losing a client, because you're not professional. I don't know how to reply to you with my details, but the order number is JUN1023656. I want to cancel my order urgently and have my money back, because I have the products in my hands already. I got it a couple of days ago, from two different shops (I bought 2 things from you) and although the delivery time was longer than yours, it's all here with me now.

I bought 6 Pokon Bodembedekker 40L, and Postnl planned to deliver these 6 large and heavy bags to a pick-up point that is not nearest after the first failed delivering to my house. I contacted the customer service of Postnl and requested them to change to the nearest pick-up point, if they really do only one delivering to my house. But the customer service of POSTNL refused and told me "you are lucky because that pick-up point is still not too far". I don't have a car, so i need to carry these large and heavy Pokon bags home one by one. It was terrible. I can't imagine how i managed to do this.
Besides, I bought a Guzmania Techno, but the flower was almost withered when it arrived.

Great products, service and fast delivery

The website claims next-day delivery for items that are in stock.
The order wasn’t shipped for seven days, even though all items were in stock. On the fifth day I was told it would ship the next day, but it didn’t.
At least the customer service was good and easy to reach. I received a refund very quickly.
But you shouldn't mention next day delivery if you can't do it.

Live food was delivered 3 days later, website states next day delivery which is not true

Super fast delivery...i just wish they sell jumping spiders!

Fast delivery. Product (live plants) good quality and as described on the website.

They delivered the wrong item had to communicate and share the situation towards 3 different people via 10+ emails it took months before the new item arrived and still it was the wrong item was shipped. The 2nd defect item I send in got lost they couldn’t find or backtrack the whole thing. At other webshops they send me directly a new item that’s service. This webshop asked you to send back and pray.

I have ordered repeatedly without any problems. Orders are handled prompt and delivered prompt. Very satisfied with the quantity and quantity of the mealworms.