Kandco Reviews 

707
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Tried to return two items recently but K & Co failed to arrange their collection eight times in two weeks! Totally unacceptable. Wasted so much time & money taking days off of work. Called & emailed c... See more

Rated 5 out of 5 stars

Even with so many online shops available now , Kay & Co stand out with free fast delivery , easy payment terms (if required) and free returns . Whilst they may not be the cheapest , their standard of... See more

Rated 3 out of 5 stars

Just that I was used & like getting a few pounds off now & then. Now it's soooo hard to get commission I rarely use kandco anymore.

Rated 4 out of 5 stars

I've shopped with kays for numerous years and always saved the cashback rewards till I've enough to treat myself to something nice. I haven't had any for well over a year now and I rang customer servi... See more

Company details

  1. Children's Clothing Store
  2. Activewear Store
  3. Appliance Store
  4. Baby Store
  5. Cell Phone Store
  6. Cosmetics Store
  7. Electronics Store
  8. Fashion Accessories Store
  9. Game Store
  10. Gift Shop
  11. Hi-fi shop
  12. Jewelry Store
  13. Photo Shop
  14. Shoe Store
  15. Wellness Center

Information provided by various external sources

The Official Empire Stores Site, Featuring the Latest Fashion, Homeware and Electricals with Free Delivery and Free Returns


Contact info

2.9

Average

TrustScore 3 out of 5

707 reviews

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No recent history of asking for reviews

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2.9

All reviews

(707)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

There is a vast range of shopping…

There is a vast range of shopping available however, things cost a lot more than they would in a shop and even from their sister company Very.
That being said the ordering process is straight forward, fast delivery and with the many payment options it's a great way to shop.

August 3, 2021
Unprompted review
Rated 2 out of 5 stars

The reward scheme is not clear at all…

The reward scheme is not clear at all had a fair amount saved didnt know you have a limited time to use and it was just wipes from my account, they are quick to keep calling and email about any due or missed payments but when it comes to money you have saved with them not a peep from them, think its totally unfair and apprantly they cant do nothing about it and have just taken the money

May 6, 2021
Unprompted review
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Rated 3 out of 5 stars

Why so long ?

Used to order one day and receive the next
What happened ?
Ordered one Tuesday, items in stock, tracked item, says its going be delivered the following Tuesday, why so long ?
Use Royal mail, even they are quicker than DPD

December 5, 2015
Unprompted review
Rated 2 out of 5 stars

Rubbish return service

When kandco were on their own returns service was good but since little woods have taken over its been non existent the last three times I have arranged returns nobody has turned up after staying in all day, Rubbish

October 27, 2015
Unprompted review
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Rated 1 out of 5 stars

Website is atrocious.

The K&Co website is a absolute joke, it always says your password is wrong even when you put the correct password in. I am sick to death of constantly resetting my mums password for her because she can't log in to order her items! Sort it out!

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic, Brillant,

I have shopped with KandCo, over the past fifteen years, and have always been impressed with their customer service, and delivery service. I would give them 10 out of 10 always

July 13, 2015
Unprompted review
Rated 5 out of 5 stars

Great

Been a customer for years.
The customer service is excellent. Quick delivery never had no issues.

May 2, 2015
Unprompted review
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Rated 1 out of 5 stars

Terrible Customer Service

I recently ordered some items that were sent to the wrong address. I have had to phone 3 times to get this sorted. This morning I phoned to re-order and after being on the phone for over 20 minutes was told the items had gone up in price and I'd have to phone back to get a credit on my account when I receive them. Phone again, you must be joking! I've now told them to cancel my account

April 27, 2015
Unprompted review
Rated 5 out of 5 stars

ALWAYS GREAT SERVICE

Really good range of products and sizes. always prompt delivery.Prices higher than other similar catalogues, but you get 'rewards' which help bring the price down. Also ALWAYS free postage and returns, which are always quick and easy to arrange. Their sales are brilliant too!

April 27, 2015
Unprompted review
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Rated 5 out of 5 stars

Spot on!

I have been with K & Co for a number of years and have never had a problem. I have had to call customer service in the past and have always been treated with respect. If I have forgotten to pay my bill (which can happen to the best of us at times) they will call with a gentle reminder, not a rough, heavy handed one.
I can't praise them enough.

April 27, 2015
Unprompted review
Rated 5 out of 5 stars

brilliant

Been using kandco for about a month all deliverys have been fast and with no hassle. All products ive brought have been of the highest quality, also the returns policy is great and easy to return products.

April 26, 2015
Unprompted review
Rated 1 out of 5 stars

Waste of Time

The Dyplomat Tv corner unit was perfect for our lounge but was delivered with incorrect parts that are unavailable to me unless I buy another TV unit and take the parts I need, I was offered a percentage off the purchase price but it was insulting. The upshot is We now have a TV unit sat in our lounge that is unfinished and unsightly. Unresolved issue and unhappy customer plus an ugly half finished piece of furniture. Nothing more to say other than that.

April 25, 2015
Unprompted review

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