Worst experience in book rental in my entire college career. I ordered a chemistry book for an unreasonable price, but I needed it quickly so I came here. It came a month late. I returned the book through USPS before its return date. Today I received an email stating that they never received my book. So, I'll be charged $180 on top of my rental fee. A book which costs $180 brand new has now costed me over $300. Don't buy from these con artists, unless you like being robbed. What kind of sick company feeds on poor college students? Never again, Knetbooks. Never Again.
In JANUARY of this year, I sold them my textbook for $40. Was supposed to go in direct deposit, never came. Played phone tag with them for about 2 months, since they said they needed to do a "review" of the deposit...only for them to then tell me they would send me a check in the mail.. never got an update so after ME having to call them, they told me my bank never returned the deposit and they REFUSE to help me out in any way shape or form. They don't email or call me back AT ALL even after telling my numerous times they would. They forget to change my address, after I've gave it to them about 5 times now. I talked to my bank twice both in January and this week (April) and they have said there is nothing in my account. This company is a joke, they have horrible customer service. HORRIBLE. What happened to giving compensation for a major inconvenience? So now not only am I out $40, but I can't even get my book back which I will need due to me re-taking that class again in the summer. All I know is I will never do business with this scam company again. They STOLE my money and my book.
Paying extra shipping to get my book faster the company took one week to sent my book. When I called to see what was happening with my order the lady who attended me on the phone was very rude and when I explain that I wanted to cancel my order she charged me a 10% fee. Any rent books company charge for cancel the order! Will never rent again with this company, they won't get the books on time even paying extra shipping and people in the company is very rude!
I've been renting books for two years now...from you. Each time by the next day my books have shipped. Instead of all my books, you only shipped 3. This is the first time that I had to wait 2 days before a book was ship. I emailed you and asked you to cancel one of the 5 books I ordered; before you shipped; but you shipped it anyway.
In the mean time I had to purchase the book through I Book because an assignment was due before your book could reach me. You respond with an email...sharing "how on the ball you were", and that you already shipped and it will be a 10% stocking fee if I return the book. The book finally arrived and I'm thinking I'll only lose 10%...and then you charge me $6.00 for shipping. So I paid 10.99 to down load the book to I Book...and $9 to you...so I get a $2 refund? The book brand new for sale is only $10.00.
So sad to say...won't be using you again...I feel like I got robbed...and I won't give http://www.trustpilot.com/evaluate/www.knetbooks.com#you a second opportunity to do that to me...and will definitely inform other students about you.
I rented a prior text book from Valore and they kept sending emails saying that they did not receive the book. Saying that there will be late fees accessed, etc. I tracked the package and finally it arrived, and they did not give ma a late charge. Just hope my rental experience is a little less stressful with the returning process.
This site is unethical. WE are students struggling to save money due to the increased rates of tuition, the last headache we need is a book store burning holes in your pocket. Every student will encounter issues with returning a book on time, due to family or school issues. This company will charge you half the rate of the purchase price of a book. For example, I had to rent a book twice, meaning I gave this company over 100 for rental costs. I returned the book and they said they received it late, charged my card 145... when I called them they said they received the book but hadn't checked it in yet. They are charging me a 75 dollar late fee because the books are a few days late. 75 dollar late fee is unethical and morally wrong to charge! Customer service is awful, they will not return phone calls. I understand there needs to be late fees, however, a 5-10 dollar charge is more acceptable. There are plenty of other book stores to rent from, and their late fees are as low as 2.00 and much better customer service.
They are liars!!!! They absolutely do not send out reminders! They will send you an email about when your book shipped and another when they will charge your card for the book after its well past due! That's all. No reminders at all. They are thieves. DO NOT USE THEM! I am done. Customer service does not care at all, their favorite line is "There is nothing I can do" without even trying. I don't even want to give them one star.
"DO NOT rent from this company! Book was ordered March 18th and received a confirmation that book would be here in 7-14 days. Called March 31st after looking on line and order still shows as processing. When I called they told me they had to obtain book from another source and had found and ordered from another source March 26th and that I would receive it in 14 days. I never received any e-mails that the book wasn't in available stock or that there would be a delay. Since the class starts this week I found the book elsewhere and called to cancel. At that point the stated I would have to pay return shipping and a restocking fee. There site still does not show the book has shipped. The price for the rental was very good and I guess poor service and communication are why." I have rented from many other companies and never ha this issue.
My experience with Knetbooks has been unprofessional, unethical and unsatisfying to say the least. The books are in good condition and are relatively inexpensive but take forever to ship. Although you may have rented books from others and among the mountains of homework you have, they will never give a courtesy email reminding you to return the book as it is "you're responsibility" which is fine. The issue I have is being charged $362 thereafter without warning and receiving an email about it a day later. When I called to resolve the issue and send in the books, I am told that I would only be refunded 50%. On top of that, my book arrived two days before the "late refund" window and it "hasn't been checked in yet". In my opinion this is another tactic to part me from $365. This charge is on top of the $55 I spent to rent the books. Currently at this moment in time I have spent $417 and have no books to show for. Also they ridiculously inflate the prices once they charge your credit card for "non returned" items. One book listed at $200 on Amazon new, Knetbooks charged $247. Another book is $35 on Amazon new, Knetbooks charged me $115! I am a huge pundit of people over profit but this organization obviously is not. I would not advise.
I was a first time user of this textbook rental company. In setting up the account the email address was entered incorrectly. A mistake that a real customer service company would have noticed and would have reached out to the customer to fix it. The problem was I had no access to my account to return a textbook when I found out it was too late when my credit was charged the full price for the book. I disputed the charge because it showed I did not have account with Knetbooks. The company said it was my error and would not assist me in any fashion. Is that how a new customer should be dealt with? Mistakes happen and Knetbooks was fully aware that there was a problem with my account. I have used many different textbook rental company and when there was a problem I was notified by phone and the problem was solved. It is a shame that this company decided to treat a new and possible repeat customer in this fashion. This posting is to tell all my follow student look else where for your textbook rentals - this company does not what your business. I have already informed all the students at Elmhurst College about my experience with Knetbooks and to not use them. The other rental companies I currently rent from are very professional, even some new one, treat me well and they will continue to get my business. I still do not understand why Knetbooks would not credit this one mistake and guarantee future purchases. I still have three years of college left, that would have been a lot of needed textbooks. I am still open to purchasing in the future if they would settle this mistake. I could help them get more student purchases with my connections with Elmhurst College. An be ambassador in how Knetbooks clears up a mistake in order of keeping a future customer.
Where to begin. I rented books from a couple of different companies and I erroneously mixed up a couple of the books when I returned them after the rental period. I contacted Knettbooks and explained the situation. They said there wasn't anything they could do until I returned their book first. I contacted [External Reference] and they had the most wonderful customer service department. They understood the problem, they returned the book I had sent in error and didn't charge me a shipping fee. I had the book within 3 days. I then sent the correct book to knettbooks and paid $10.00 to have the other book returned to me. It has been ove 30 days and I have not received the book and I am now accruing late fees with [External Reference] because their courtesy extension ended. I have called knettbooks and all I do is get the run around. A supervisor is not available to take calls, they put your name on a call back list, and you are told that there is no one else that can be spoken to. I asked for the number for corporate and was told that they don't have one. To top it all off, I was told that there is a possibility that the book was put into their inventory system so it may not be available even though I informed them of the problem from the very beginning. The interesting thing about this company is that when they received the wrong book, they did not waste any time e-mailing me and letting me know that I owed them money. I was lucky that the card I had on file had expired; otherwise, they would have billed me over $100.00 and I would hate to think how long it would take to get a refund. WORST SERVICE EVER AND THE CUSTOMER SERVICE REPRESENTATIVES HAVE NO IDEA WHAT THEY ARE DOING.....
USE [External Reference]. YOU CAN NEVER GO WRONG!!!!!!!!!!
I ordered a book on 02/26/14. A few days later I received an email my book will be delayed. I request a cancellation since I needed the book as soon is possible. In a few hours I got an email stating my request is canceled. Today 03/07/14 I received an email my order has shipped. Are you serious? Their explanation was there was that one of the representative gave me incorrect information. Here is how it ends " We have two options, you can either return the item for a refund OR return it on the due date that you selected (4/27/2014). Failure to do either of these options, per our rental agreement we will charge you the replacement cost of the book at end of rental period. Again, I apologize for any inconvenience this may cause you. If you have any further questions, comments and/or concerns please contact us back!" As a grad student I have no time to deal with their mistakes. I am warning you don't make the mistake I did. Do not order from them!
I ordered a book from Knetbooks about a week or so ago. The book was shipped about 4 days after I had purchased it. I was provided with a tracking number and was able to track all the shipping updates. I received it in 5 business days. The price was VERY affordable and I received free shipping! I will definitely be ordering from Knetbooks again. You really can't get much lower prices elsewhere. Thanks Knetbooks!
I ordered a book from Knetbooks, and after a week of not having my book I called Customer Service only to find out they haven't shipped my book yet and they couldn't do anything about it. The customer service rep bumped up my shipping to 1-5 days, and after 5 more days, the book is still nowhere to be found. I was given a tracking number, but when I put it into UPS website to track it , it says there is no order with that tracking number. I am never ordering from here again!
I love the fact that I can rent the book at an affordable price and return it for free when I'm done with my classes. It's better to rent because we might never use some if these textbooks ever again when we graduate.
I paid for the expedited shipping to make sure I got the books by a certain date to begin my reading. They didn't even ship the book out until the day after it was supposed to be at my home. Not very professional.