KPN Reviews 

All services provided by KPN are way below even low level quality.

April 2026 I was approached by sales person offering switch to fiber optics internet and new cellphone contract and better service than ODIDO.

It was a mistake.

I almost never had issues with ODIDO mobile internet for over multiple years. The speed and the quality of mobile internet from KPN is often seems slow, especially on vacation outside of NL

Fiber optics installation is an another bad experience:
1. Waiting time till customer service calls takes weeks
2. Then waiting till contractor who installs connection calls
3. Then I was asked to call and arrange installation with their contractor myself
4. KPN mechanics came around June... said that it is soo much work and disappeared for next weeks
5. The whole August everyone was taking vacations
6. Finally in September mechanics came again.
- And story repeated again. Mechanics were not ready but luckily promised to spend time once they finish with other customers
- They rejected to line cable inside of the house and offered only one option -> first line the cable from outside to inside of the building -> then from inside of the building to outside -> and then from outside through the hole in the wall into an appartment. The hole in the wall was plastered a bit from the inside only. Outside edge that may get the rain they left not sealed and not protected from the water
- Finally when they left... I found out that in the shared area under the stairs they left 50 cm drill bit sticking in a wall... some broken tiles... and not plastered holes in the wall that they partially drilled

Now after all these experiences I really question the correctness of my decision to switch from ODIDO to KPN

I really feel fooled by sales offering me better home internet and similar to ODIDO quality of mobile data

Incerdibly bad service from Kpn
We couldn't install the modem ourself because the connection point was missing in the meterkast and we asked for a mechanic. They give us an appointment from 13 pm to 17 pm my wife had to take a day off from her work because the appointment was not good for neither of us and we couldn't choose a specific time for the mechanic but this was not a problem until they called me at 15.00 pm that the mechanic is not coming today because of something they didn't explain it and they give an other date for the same time window and even though I told them we have to work and give us the latest appointment possible the mechanic came at the earliest time 13 pm when we were not at home. Like why you think everybody can be at home waiting 4 hours just to connect the internet??? I called them back if we can get like a specific time but nothing was possible.
I canceled the contract and never going back again to them.

I cancelled my in-store phone subscription within the legal 14-day cooling-off period and was also eligible to cancel due to moving out of the Netherlands. Instead of honoring this, KPN charged my account for the full remaining contract amount.

When I reversed the incorrect charge, they skipped sending a warming via email and sent a single physical letter dated August 21 (i.e. Friday) demanding payment by August 30 - giving me less than 5 working days window (with zero buffer) right in the middle of summer holidays.

The exact moment I returned and saw the letter on September 3, I paid the amount in full immediately. Despite paying right away, they still rushed to register me at Stichting Preventel. Now, it has been over a week since I settled the balance, and they still did not clear my record. KPN ignores consumer withdrawal rights, sets traps with impossible deadlines during the summer, and punishes customers who pay immediately upon notification. Completely unacceptable.

I moved from my previous house where i had Ziggo for 10 years. I took the opportunity to try KPN Zakelijk (since i work from home) for a supposedly higher glassfiber internet speed. After 18 days, there is NOTHING, although they were very fast to sell me the contract.

A technician came and couldn't find the cable. Now they say it depends on another contractor to find the cable. The other company (I signed a contract with KPN so it is their responsibility) is just ignoring me. I don't know if I will be left on the void for another month without internet and I am dependant on it for my work. KPN has zero solution, information or reaction. My internet should have started on 21st August, but still nothing, not even the clue if there is a glass fiber cable that we will be able to use. All the calls are about "We will give you updates in 5 days" one after another with no updates.

Don't subscribe to KPN, and even less don't rely your business internet on them.

I can't log in to their web platform to schedule an appointment to complete my purchase because of your incompetent business partner, AMP Group. I tried *countless times*, with zero mistakes, entering my password (1*-*1-19*and *) and date of birth, but their DWEL system won't accept it. Time to write a Trustpilot review. Damn!!!

1. Prices are more for all products
2. Price variations everyday. They have designed software only to update when the prices increase but it remains when prices go down in open market
3. They offer a useless milk coupen and charges 100 for 30 days coupen. You need to buy min Rs.125 to claim Rs 24 worth KPN milk or cash discount when milk is not available.
For Rs.125, when you ask for 5 pkts of 500ml, they discourage and restrict 2 to 3 pkt only. So you need to buy Rs.50 some other product forcefully.

In short, KPN shopping is BS.

Absolute scam! Avoid at all costs!

I’ve been trying to get them to fix my broken phone number for days. Every time I called at first, they assured me everything was paid and that it would be fixed within a few days. Now, after calling again, they are suddenly demanding money even though my phone is still not working! They haven't fixed anything and are just trying to extort more cash. Total frauds and scammers. I am taking this to court!

A very good Company, if you give it a positive possibility

Today, I had a very good experience, with the Costumerservice of Kpn.com, in the Netherlands

Through my own doing, I had a Problem with my mobile Connection, of a Iphone.

Two Costumerservice Agents, did everything, to take care of my problem, and the solution was simple, but it took 30 minutes of Time to get the problem solved.

They stayed proffesional, while I was not, it was a very cosy conversation.

Short en Simple, there is a lot of Critics about this Company, but If you are Friendly, they absolutely are too.

Greetz,
Linda

Ridiculously careless people and rude people. They charged me 60 euros for NOTHING. I bought inflight wifi. I put my phone on flight mode. YET I was charged 60 euros and customer service was extremely rude.

Over priced and no value for anything. Even for small changes have to pay so much amount. Such a money grab. Finally changing my service to other providers.

I contacted KPN via the app on my phone, I couldn't find information on the TV app available for Apple TV. I was informed there is no app, and there will be no app. Moreover, this is not a KPN problem, but an Apple TV problem. But I pay my TV subscription with KPN not with Apple TV, Apple TV provides the services I pay for already. The customer service person closed the call unexpectantly.

Koray was extremely helpful and he helped me sort out many problems!

We were moving from the Netherlands by the end of June. We notified KPN in advance to cancel our Internet subscription. Nothing happened. When we deregistered from gemeente, we again made this deregistration. Again no feedback from KPN. We returned the router. Now, 3 weeks later, still nothing from KPN, but they regularly charge the money. We did the 3rd cancellation and complain - and somehow now some bot answered that in a month they will cancel it. They charge us for non-existing service and their malfunctioning processes. This is unfair business practice. Shame on you, KPN!

Feell happiness

KPN has recently become active on Trustpilot.

Unfortunately, 95% of their replies so far is copy-pasted 'hope everything's fine now' when if they had read the actual complaint they'd understand it probably isn't and that it comes across as ignorant and disrespectful. The other few are asked to fill out a contact form.

There's a 'replied to % of negative reviews' statistic that they're trying to boost. Anyone who comes here to read complaints will find them 'replied' to for show, but there's nothing but 'hope it's already solved' or 'contact us', not even a hint of them having read and understood the complaint.

Moved to the Netherlands, order wifi with kpn, have to wait 2 weeks for them to come, okey fine, cancles our subscription 2 days before without letting us know, have to call them, they say its because they camt actually deliver what was promised so we have do downgrade, sure fine, but we have to wait 2 more weeks. 2 weeks later turnes out they added TV without telling us, we ask them to remove it they say we have to do it during our "trial" and they cant so it now. Now we have the modem but they refuse to turn on the Internet for 6 more days, without telling us why. Horrible company.

Had a 200 Mbit internet subscription for 5 years and paid 61 euros a month for it. Found out today that a new subscription WITHOUT a discount with the same speed would cost me 45 euros. On my last invoice it said that they are going to raise my price with another 2 euros because on inflation. How about not making me pay 16/18 euros too much in the first place and offering me a better discount than a price that would still be more than a new 1Gbit connection without a discount? Tried to discuss with customer service and spoke with a nice young gentleman who agreed with the absurdity of it all. He told me that there are pre-calculations in place at all of these companies so they suck out every cent they legally can from unsuspecting customers. He couldn't help me further unfortunately. Apparently they aren't even afraid to lose customers anymore or get bad reviews. Consumentenbond, Ombudsman, Radar, you have a case to bite into! I'm going to Odido for now but I will look around for the next offer the day my contract ends with them too. We as consumers need to protect our own wallets from these legal 'scammers'. Check your contract and get a better offer elsewhere.

Terrible. I signed a contract for fiberglass in May, with start date of June 29th. Since then, I called them multiple times to ask for an appointment to connect it (they need to dig a hole to connect the cable), every time they promised me that they will do it before July, and that they will call me back with the appointment. It's July now, and I finally reached the scheduling department of KPN Netwerk. They explained they don't have capacity to connect me and if KPN promised it, they lied.