Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Terrible customer service. Ordered a KuKirin G4 weeks ago, they promised it would ship last Friday, but now they are completely ignoring my emails. Still no tracking number. Avoid this shop!"
Company replied
Completed sale on 22nd June, states on website 2-7 working days for delivery, after numerous emails tracking number sent on 2nd July via FedEx but they have still not received the scooter, we are 3 we... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Contact info
2.8
Average
553 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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I bought a g4 and they sent it the same…
I bought a g4 and they sent it the same day. Didnt think much of it until i got a message that said it was too heavy and needed to get sent back. Then i mailed the support team and they said it was on the way still which it wasnt. And now it arrived at their facility 10 days later.
September 11, 2026
Unprompted review
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Bad service!!
Terrible customer service – cancellation keeps being delayed
Very disappointing experience. I contacted customer service several times to clearly state that I want to cancel my order and receive a full refund. Instead of simply processing my cancellation, they keep delaying the process and sending me back and forth.
I have made it absolutely clear that I do not want the order to be shipped, yet getting a straightforward confirmation of cancellation and refund has been extremely difficult.
Communication is slow and frustrating. I just want my order cancelled and my money refunded. Based on my experience so far, I cannot recommend this store.
September 1, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Anonym,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
I just bought a kukirin g2 off of…
I just bought a kukirin g2 off of kukirin-scooter.com today. I just read the reviews and i am super scared of not getting my order as expected. Can someone give me confirmation?
August 31, 2026
Unprompted review
The scooter is good ,powerful and…
The scooter is good ,powerful and durable
August 23, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Webster,
Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase.
If you have any after-sales questions or need assistance, please contact us at support@kukirin-scooter.com.
Thank you again, and we wish you a great ride!
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
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Scammed
I paid for a g2 and got a order confirmation and then they say it hasnt been paid when the money got deducted from my account and now they say change the payment method i don't accept this and if i have to ill take legal action and also step in with my
August 9, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Fahad,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
Absolutely terrible company
Absolutely terrible company! I purchased a scooter for my son, and it took them a week to email me saying it wasn’t available. Instead, they asked if I wanted to upgrade to a different model, which required an additional payment.
I refused and requested a full refund. As soon as I asked for a refund, they disappeared and stopped responding to my emails. I had to ask my bank to step in and submit a fraud claim. Only after my bank got involved did I finally receive my refund.
Avoid this company at all costs. You’re much better off paying a little extra and buying from a local store or a reputable retailer.
July 27, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Anna,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
issue sorted immediately and replacement shipped quickly
Had an issue but customer service was quick to respond and sorted everything out smoothly really happy whit the help and the escooter would definitely recommend
July 15, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Matej,
Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase.
If you have any after-sales questions or need assistance, please contact us at support@kukirin-scooter.com.
If your order was not placed through our platform, please refer to your order confirmation email to find the correct seller’s contact information.
Thank you again, and we wish you a great ride!
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
Very fast delivery (3 working days) in…
Very fast delivery (3 working days) in Slovenia! Very good product (G2), very well build! Great "toy" even for dady 🤣😉
Support even send us origonal box for G2 for free!!!!!
July 30, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Dejan,
Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase.
If you have any after-sales questions or need assistance, please contact us at support@kukirin-scooter.com.
Thank you again, and we wish you a great ride!
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
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So my break disk was bend it and then I…
So my break disk was bend it and then I reach out too kukirin about if I could get a new one and they said Yes and the ship that I am so Grateful for it Thank you kukirin
July 19, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Loke,
Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase.
If you have any after-sales questions or need assistance, please contact us at support@kukirin-scooter.com.
Thank you again, and we wish you a great ride!
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
Just stay away guys from this company…
Just stay away guys from this company they don't care if they answer any emails or not ,there is no company number to call or anything its just a chat window and an email that's it , you buy 2 thousand pounds worth of a scooter and it's impossible to get a replacement part within the warranty guys ,it's 1 year warranty but if your scooter breaks before that it will be impossible to get parts for it for free cos of the warranty, stay away if you like customer service and all that and when you really need them after spending 2 thousand pounds you get nowhere guys is no phone number is the chat window only ,,and listen to this after losing 2 thousand pounds because of them I sold the scooter for parts ,anyway I go to buy again from this company like a fool that I im and for 3 days they sending me discount codes that don't work, its a 20% of for new customers that code doesn't work, they have send me another 2 HURRY20 that didn't work either im send emails and Sombody send another for 20% of ,the code don't work either, so after alot of trying to get 20 pounds of they made this also impossible to deal with ,my 2 thousand pound scooter was sold fo 100 pounds it didn't work I had warranty 1 year but this company made it impossible to send me a motor, thats all it needed in warranty a new motor but not emails after emails and nothing its like talking to empty walls , after my 3 day hustle with them now on emails and that chat window to get help or the codes I've explained that codes don't work 3 days now emails non stop I've send and waited hours on the chat window nobody replied, I look at my emails and it's a reply at last I go to read it its saying please send us the error massage you get when adding the code , guys for 3 days they broken my nerves im trying to explain codes don't work and all I get in 3 days is send us the error message. From that I gave up guys they won't help me buy a new scooter for 20 pounds less and they didn't help me on the first scooter that needed a motor it was in warranty but its impossible with them , its like speaking chinisee with them 3 days I say code don't work and now after 3 days they want screenshot of the error, is no error guys they don't want to give me 20 pounds of thats the problem. Well I lost 2 thousand from my first and now this ..guys I will look elsewhere from a deferend make I don't want to throw my money up in smoke with this no care or anything for customers that give there hard earned cash to them at list a bit of respect we ask but look all and everyone is complaining about customer service sucks and still they keep doing it.if you want peace of mind go look for other make scooters guys like iscooter or any others cos I told u I tell u again I had warranty 1 year and they made me sell it at the end cos like I said they made it impossible to get the part that I paid for and was in warranty. So STAY AWAY IF YOU LIKE A PEACEFUL TRANSACTION. ✌️ LOOK ELSEWHERE GUYS .
July 15, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Chris,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Kukirin-Scooter.com Service Team
We only provide support for orders placed via kukirin-scooter.com
Hi I order my kukirin g2 last Saturday…
Hi I order my kukirin g2 last Saturday the 11th of July 2026 and now it’s Monday the 20th of July 2026 I have been waiting a week of it and there have not been update me and that
July 11, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Ronnie,
Thank you for your comment.
After checking, the order number you provided does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
We have already replied your email to help guide you to the correct support channel.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
We need a refund or a scooter
My mother bought me a kukirin g2 and the payment was successful the money got taken off her card and it turns out they “never” got the money so where stuck without 468€ and kukirin g2
July 13, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Titas,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
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Correct delivery and high level of…
Correct delivery and high level of responsiveness of the support service.
July 14, 2026
Unprompted review
Very good customer services & warrenty
Very good customer services, and warrenty support.
July 15, 2026
Unprompted review
Customer service
Completed sale on 22nd June, states on website 2-7 working days for delivery, after numerous emails tracking number sent on 2nd July via FedEx but they have still not received the scooter, we are 3 weeks down the line and customer services are just not responding to my emails. I think this may be a scam. I am attempting to raise a dispute via PayPal!
July 11, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Lorraine,
We are sorry to hear about your experience and understand your frustration.
However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system.
If your order was placed through our shop, please kindly contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity.
We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers.
Warm regards,
Support Team – kukirin-scooter.com
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Kukirin website product description and post sales assistance the worst I see
I have acquired from Kukirin website the Kukirin G2 PRO charger and arrived for me a non-compatible charger plug.After request for the item return and rimburse they asked me to ship back to them with my payment of 32EU saying that I have ordered a wrong item.The post sales assitance is really bad, I won't bye with them anymore any items and advise to nobody acquire from them.
July 9, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Cristiane,
Thank you for your comment.
After checking, the order number you provided (starting with “ 4”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers which should started with "1" or "2".
Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com. We are not the owner of the Kukirin brand, we are an independent authorized distributor.
Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
ordered my g4 on 14 june and it has…
ordered my g4 on 14 june and it has been 24 days still hasn’t arrived the customer support takes long to respond back
June 14, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Alex,
Thank you for your comment.
After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
I am very disappointed with my g4
I am very disappointed with my experience purchasing the KuKirin G4.
After only about three weeks of normal use, my scooter developed a serious fault and became unusable. To make matters worse, the original charger sparked and failed while charging, which was extremely concerning and made me question the safety of the product.
When I contacted customer support, I provided every video and piece of information they requested. They concluded that the charger was the problem and sent me a replacement charger. Unfortunately, this did not fix the scooter because the actual issue was with the scooter itself.
After further communication, I was informed that my G4 would be replaced because it was defective. I was even given the choice of waiting for a new G4 or switching to a G2 Master since the G4 was out of stock. I believed my warranty claim had been approved.
However, everything changed after that. Another support representative restarted my case from the beginning and asked me to send the same videos again, despite the replacement already being discussed. I received conflicting information from different representatives and spent weeks repeating the same explanations instead of receiving a solution.
I have now been told that if I want a refund, I must ship the scooter to their warehouse in Poland for inspection. I was also informed that if their technicians decide the scooter is not defective, I may be charged between €40 and €500 for shipping, inspection, handling, and other related costs. After everything I have already gone through, this has left me feeling very uncertain about pursuing the warranty claim.
The most disappointing part was not that the scooter failed—electronics can sometimes have defects—but how inconsistent and frustrating the warranty process became. I expected much better after-sales support for such an expensive purchase.
I hope KuKirin improves both the quality of its products and its customer service so that future customers do not have to go through the same experience.
June 12, 2026
Unprompted review
Reply from kukirin-scooter.com
Hello Mati,
Thank you for your comment.
After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com.
We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance.
That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: support@kukirin-scooter.com, and we will do our best to assist you.
Thank you for your understanding.
Warm regards,
Support Team-for kukirin-scooter.com
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