Lambland Reviews 

108
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and outstanding craftsmanship of the sheepskin products, pointing out that items like slippers, rugs, and clothing are remarkably comfortable, warm, and durable for everyday use. Consumers also point out the helpful and knowledgeable staff, noting that purchases often arrive quickly and efficiently without any complications. However, some people mentioned frustrating issues with delivery delays, misplaced parcels, and orders completely failing to arrive by the specified dates. A few reviewers also noted difficulties getting timely customer support responses or reliable tracking updates when experiencing these delivery problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting comfort, durability, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made with... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly mixed experiences reported by... See more

Order

Customers had ambiguous experiences with order, reflecting a stark contrast in fulfillment. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely company who went above and beyond to sort out my return. I've bought from them for over ten years but my favourite style has been discontinued and I haven't been able to find a repla... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 leather bags. Didn’t arrive by date specified despite Royal Mail saying they had them. Contacted lambland via email and had very quick response saying it was sorted and should be with me asa... See more

Rated 5 out of 5 stars

I have been a Lambland customer for years. We have their sheepskin rugs in nearly every room in the house because they are simply gorgeous. I have always been so impressed by its customer service. It... See more

Rated 5 out of 5 stars

I'm on my second pair now first pair lasted 3 years well made real materials they mould to your feet great around the house also a fair price for the quality keep up the good work


Company details

  1. Shopping & Fashion

Information provided by various external sources

Lambland offer a large range of sheepskin rugs, sheepskin slippers and boots, moccasins and accessories with FREE UK DELIVERY on orders over £50.


Contact info

  • Lundy View 1, EX34 8PY, Mullacott Industrial Estate, United Kingdom

  • lambland.co.uk

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(108)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

An expensive loan!

Ordering and delivery great, item arrived within two days however a size I've used in the past was too small. They've been returned however cost of postage and return came to a total of £7 which is a third of the cost of the actual slippers! There's nothing about the quality that makes them worth over £40 altogether, in fact the soles precisely same pattern and style as a much cheaper brand. They look very much as though they are all made by the same manufacturers. These are not premium slippers and definitely not worth the cost.

September 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Replacement wallet

The delivery was quick and the product ordered was excellent. it was ordered to replace a wallet which was brought from Lambland Ilfracombe over 20 years ago

August 10, 2026
Unprompted review
Rated 3 out of 5 stars

Two items I ordered arrived as expected…

Two items I ordered arrived as expected and were two lovely pieces of children’s clothing which I am very happy with. A third item, an olive quarter zip fleece ordered on the same day has not arrived and nothing has been heard from Lambland who have not even responded to my E mail. Disappointing.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sheepskin motorcycle seat pad

My original order of a sheepskin motorcycle seat pad did not arrive. I contacted Lambland, and Melissa was really helpful. I waited another couple of days just in case Royal Mail could get their act together, but to no avail. Melissa then arranged for me to receive a replacement. So, Royal Mail is the weak link here, while Lambland's service is excellent.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant products and service

I have been a Lambland customer for years. We have their sheepskin rugs in nearly every room in the house because they are simply gorgeous. I have always been so impressed by its customer service. It goes the extra mile in dealing with special requests and has uncomplainingly sorted out mistakes, even though it was me that made them! A lovely company.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Men's Slippers

I've purchased men's slippers from Lambland.co.uk many times, and the quality of the craftsmanship is simply outstanding.
Their service and shipping are always professional and reliable.
They offer a wonderful range of beautifully made products, and I will continue to buy from them.
They also frequently offer discounts, which is an added bonus.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience. I’ve had issues with delivery and an exchange case due to issues with Royal Mail, Post Nord and tolls, but Lambland helped all the way and finally found a good solution that I am happy with.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

5star customer service experience…

5star customer service experience despite not receiving goods after a Royal Mail loss.
After a phone call I was immediately offered a replacement. This wasn’t any good to me as I was about to go on holiday. The refund confirmation came through in 5 minutes and the actual refund in 2 hours. Exemplary!
I will reorder on my return

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordered 2 leather bags

Ordered 2 leather bags. Didn’t arrive by date specified despite Royal Mail saying they had them. Contacted lambland via email and had very quick response saying it was sorted and should be with me asap. Parcel arrived within 2 days. So happy with the bags ordered….in fact then ordered another for a friends birthday!!! Great quality, great company and customer service…only let down by Royal Mail 🙄

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Returned sheepskin slippers as sizing wrong. I had to pay return. Proof of posting and sent to the address given. Now they are disputing the address and that it was never received and demanding klarna payment but it has not been returned to me! I advise don't use either Klarna or Lambland or you will regret it.

March 22, 2026
Unprompted review
Lambland logo

Reply from Lambland

Since leaving this review, the customer has emailed us directly and has had this matter resolved but we would like to provide details for clarity to other readers. The customer returned the order to us, the order was originally placed and paid using Klarna (as mentioned above), a dispute was opened on Klarna by the customer when no contact was made about returning the order and a tracking number was submitted as evidence. Unfortunately the tracking number that was provided for the return was nothing to do with Lambland and the address the package was delivered to was also not associated with Lambland, we responded to Klarna accordingly which was why the case was decided in our favour. Since the decision, the customer then left us this negative review and contacted us directly to ask for help. We responded promptly and asked for further details on the return and if the tracking number could be quoted again so we could make additional checks. The tracking number provided at this point was a completely different tracking number to the one that was originally given when the case was raised with Klarna and this tracking did show confirmation of delivery to Lambland (however we made a claim with Royal Mail as we had no physical record of the parcel from them) in light of this, we promptly refunded the customer once the correct information was provided. Our team have now resolved this with the customer and the order has been refunded as per their wishes, we have asked if they could update or remove their Trust Pilot review as it did not accurately reflect the circumstances surrounding the dispute at the time of writing due to the customer providing incorrect details to us about the return.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Products are exceptionaly high quality and the customer service is the best I have dealt with

March 20, 2026
Unprompted review
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Rated 2 out of 5 stars

Ordered and paid for a cow hide rug…

Ordered and paid for a cow hide rug recieved the wrong colour and waited a furher 2 months for a replacement which never arrived so got a refund the rug i wanted is still advertised on website just be wary if ordering because they dont arrive

December 12, 2025
Unprompted review
Lambland logo

Reply from Lambland

Many Thanks. Upon your order we sent a selection of pictures, so you could choose your preferred hide.
Upon receipt you did not like the skin you had chosen.
You were happy to let us find some more skins for you to chose but we were unable to get a hide of your choosing.
Eventually you were happy to let us refund.

The Cow Hide shown on the website is an example, as described

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