I have made two orders for drain covers and they were dispatched very quickly. They arrived in 2 days and their order process is as quick and efficient as Amazon. Unfortunately 2 drain bases were dama... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted galvanised ‘Aco’ drainage gulley gratings to replace my damaged plastic version. I knew the width required and started my on-line search and discovered ‘UK Build Supplies’ offering a reasona... See more
The recessed drain cover arrived on the day I was told it would. Slight moan, is that potentially you have to wait in the whole day of the delivery, until the morning of the delivery when you're given... See more
Excellent service. Super fast delivery, communication first class, was kept up to date from purchase on when my item would arrive. Can't fault them on price, delivery or the quality of tye product. Hi... See more
Company details
- Building Materials Supplier
- Building Materials Market
- Building Materials Store
- Construction Equipment Supplier
- Door Supplier
- Equipment Supplier
About UK Build Supplies
Written by the company
Shop From Our Most Popular Categories
UK Build Supplies Details
Written by the company
- Delivery Time Scales Honored
- UK Build Supplies have an excellent record for deliveries on, or before stated.
- Clear And Precise Stock Availability
- The UK Build Supplies website updates stock availability regularly.
- Delivery Notifications As Standard
- UK Build Supplies provide dispatch notifications with tracking data for every order that is sent via courier. Where email and mobile numbers have been submitted, an UK Build Supplies customer will receive delivery details from the courier via text or email on the day of delivery.
Know Where Your Order Is—Every Step of the Way
Real-Time Tracking & Delivery Notifications
Every order comes with a unique tracking number, so you can monitor its journey from our warehouse to your doorstep.
Get email and SMS updates on your order’s status, including dispatch, transit, and estimated arrival time.
Your order is protected—if anything goes wrong in transit, we’ll work quickly to resolve it with a replacement or refund.
Contact info
Unit 7 St Davids Road Industrial Estate, Swansea Enterprise Park, SA6 8RX, Swansea, United Kingdom
- 01558 610512
- customerservice@ukbuildsupplies.com
- ukbuildsupplies.com
FREE DELIVERY
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very competitive prices
Very competitive prices, lots in stock, good delivery arrangements.
September 4, 2026
Goods fine but courier not great.
Goods were as described and dispatched very promptly.
Fedex let the experience down as their tracker said the delivery would be on the Friday and would need a signature but it failed to arrive as they sent out on the wrong route. No contact to say it wouldnt be coming so I had to stay in al day.
Then indicated ‘before 8pm’ on the Monday so I had to stay in all day again with tracking lacking detail to indicate progress or am/pm time slot.
So delivery was pretty annoying especially as no signature was actually asked for when it arrived and no apology for the mix up.
8pm delivery window would be challenging for most businesses.
September 10, 2026
Quick delivery and easy to order
September 3, 2026
Easy to order & item as described
Easy to order online, my item was perfect just as described. I had several updates regarding tracking & the delivery was very quick. Also the delivery guy was very pleasant & respectful as well.
September 10, 2026
Products as described
Products as described, at a good price and delivered quickly without any issues. Happy to use again and recommend.
September 9, 2026
Great service and great product
Great service and great product - I have ordered some more. Delivery was next day as promised. Cannot fault.
September 7, 2026
Excellent
Great product, great price with speedy free delivery! Excellent, would definitely use again.
September 9, 2026
My order arrived badly damaged
My order arrived badly damaged. The black plastic frame was cracked, broken and separated from the metal section in several places, making the item completely unusable and impossible to install.
I immediately contacted UK Build Supplies and provided several clear photographs showing the damage. I requested a full refund, including the delivery charge, and asked them to collect the damaged item at no cost to me.
This caused a serious and unnecessary delay to the building work at my property. I am extremely disappointed that such a badly damaged item was delivered.
September 11, 2026
Reply from UK Build Supplies
Thank you for taking the time to leave your feedback.
We are very sorry that your order arrived in a damaged condition. This is certainly not the standard of service we aim to provide, and we completely understand your frustration, particularly as the damage caused an unexpected delay to the work at your property.
We would also like to apologise that we were unable to offer a collection of the damaged item. In this instance, the most practical resolution was to process a full refund and ask that the item be disposed of locally. We appreciate that this may not have been your preferred outcome, and we are grateful for your understanding.
As soon as we received your photographs and confirmed the damage, we arranged a full refund to ensure the issue was resolved as quickly as possible.
We sincerely regret the inconvenience and disappointment caused and appreciate you bringing this matter to our attention. Your feedback helps us review our handling and delivery processes to reduce the likelihood of similar issues occurring in the future.
Kind regards,
Customer Service Team
UK Build Supplies
Good value good service
Good value, as described, delivered in a couple of days , on time
September 8, 2026
Great communication and fast delivery.
September 1, 2026
Bad quality or Damaged during delivery
The product was cracked in multiple places. It appeared it had had a rough journey whilst being delivered as the packaging was ripped. There was no padding in the packaging to accommodate delivery movement so this didn’t help. Also one of the threads in which one of the bolts for the ladder seems to have been forced into place as the surrounding timber was damaged and when I tried to remove the bolt, the thread also kept twisting in the timber. Also it states both on the website and on the packaging that the size is 1200mmx600mm however after measuring it, it turned out to be 1180mmx582mm. It was a good thing I double checked it before I started the work! Over all, the product is fine however I probably wouldn’t order it again.
September 8, 2026
Reply from UK Build Supplies
Thank you for taking the time to leave your feedback.
We're very sorry to hear about the issues you experienced with your order, particularly the damage to the product, the condition of the packaging on arrival, and the concerns regarding the ladder fixing and dimensions.
Unfortunately, we did not receive any communication from you regarding these issues after delivery. Had we been made aware of the damage or discrepancies at the time, we would have been more than happy to discuss the matter and work with you to find a suitable resolution.
We sincerely apologise for the experience you've had. If you still have the product and it has not been returned, please feel free to contact our customer service team with photographs of the damaged areas, packaging, and any dimensional concerns. We are always happy to review issues on a case-by-case basis and discuss the available options to help resolve them.
We appreciate your feedback, as it helps us improve both our products and service, and we're sorry that on this occasion we did not meet your expectations.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.