Lenox Reviews 

I am extremely disappointed with my experience with Lenox. I placed an order for multiple dinnerware sets, expecting to receive complete sets—not a single plate with the rest of the order left unfulfilled.

What makes this even more frustrating is that I was never proactively notified that the remaining items could not be fulfilled. Had I not contacted Lenox myself, I have no idea when I would have been informed. The unfulfilled items have not even been canceled, yet no one reached out to explain what was happening or offer a reasonable solution.

I also ordered two serveware bundles specifically to coordinate with the dinnerware. What exactly am I supposed to do with two sets of serveware and only one plate from the dinnerware I ordered?

If inventory was insufficient, Lenox should not have accepted and confirmed the order in the first place. Customers should not have to chase down a company to find out that items they purchased are unavailable.

For a brand with Lenox’s reputation, I expected much better inventory management, communication, and customer service. This has been an incredibly frustrating and disappointing shopping experience.

I purchased six coffee mugs from lennox.com. In less than one year, the handle broke off one of the mugs and the gold plating disappeared on the other five. When I contacted customer service, they said that the pattern is no longer available. They refused to substitute since they corporate policy, exempted them from replacing dishes that were no longer for sale. Wow.!

This is the first time in my 23 years living in the United States that I have experienced a store being unable to provide a return label or offer any cooperation.

I explained the situation to the store that the photo that they show in the webpage look exactly to a setting that I bought yers ago. That is the reason why I purchased all of these products.

Unfortunately, when the order arrived, we realized that the product was not the same as advertised. The photo on the website is quite misleading, and I do not believe I should be responsible for paying these return costs US300
They lost a client for sure!

One of my the dinnerware I purchased on Amazon broke 6 months after purchase. I request a replacement on the Lenox replacement promise and got a whole set containing 4 pieces in a few days. I was supper impressed with this company and I’m sticking with them forever.

I am extremely disappointed with the quality of the Cambridge Cranston Champagne flatware. I have only used the product twice, and it is already peeling and looking worn and cheap. For something marketed as stainless steel flatware, I expected far better durability and quality.

What is even more frustrating is finding out the pattern is discontinued, leaving customers with no proper replacement options other than searching resale websites like eBay or Replacements LTD. When people invest money into a flatware set, they expect it to last and to be able to replace pieces if needed.

I would definitely caution others before purchasing, as my experience with the quality has been very disappointing.

Placed on March 18, 2026
Product: 2 coffee mugs
Dr. Seuss' Oh, the Places You'll Go Mug
Dr. Seuss' Oh, the Places You'll Go Mug
Fulfilled March 20, 2026 #512157346021
THIS IS THE NOTE I WROTE TO THEM. I WILL UPDATE YOU ALL ONCE I GET A RESPONSE.
This was a gift for my nephew and his wife, an Army couple who have already left and are now stationed in Hawaii. Unfortunately, they left before their gift, the mugs, were delivered to me to give to them as a going-away present. I now have to pay for shipping the cups to Hawaii, and I am upset about this. I installed the SHOP app, and it caused a virus on my laptop. Many folks have questioned me about whether this site is a scam. Please update me on the whereabouts of my cups.

I purchased several items in December 2025. All of the items were shipped and delivered January 2026. The transaction between Lenox and I was completed.I received a notification from my credit card company today that a Lenox charged my card again. I contacted my credit card company immediately and was informed that Lenox used my stored credit card for this transaction. I do not have any subscription service with recurring fees. I am not a returning customer. I paid for items and received all items - signifying the transaction was completed. Lenox has decided to charge my card used 3months due to a ‘technical error’ on its end.

I just got an email saying that I owed a fee of about $10 for an order that was completed 3 months ago. Before I had a chance to even respond, they just took money directly from my credit card! Why they even have that on file is beyond me! I don’t even have my original invoice; they could have easily decided to add this “fee” to my order- I never agreed to paying this today. I’m FURIOUS.

Lenox is Wildly Unprofessional

After ordering a Christmas present well in advance and not receiving it, I emailed and called...repeatedly. No response came to the emails, and after being on hold with customer service interminably, my call was dropped. Then, well into 2026, my order arrived, but on March 24th, a new charge showed up from them. Once again, no communication from my attempted customer service contact.

I purchased my order in December for Christmas gifts, and apparently they didn't charge me correctly at the time, because I received ANOTHER charge THREE MONTHS LATER, for my already completed purchase. This happened with no email warning, just a receipt for my payment. I tried calling and sat on hold for 30+ minutes with no answer, and the "person" on the chat feature was incredibly rude and unhelpful. Honestly the worst customer service I've experienced in a long time.

Just got notification that Lenox did a partial charge on an order made 4 MONTHS ago!!! I don't remember ever saving my cc info with them... not sure how they can do that after so many months have gone by. I attempted to contact them but their chat never works and no one ever answers the phone!

Four months after purchase they charged me a “personalization fee” and said it was system error. If they did not charge it correctly, that’s on them, they shouldn’t be able to just keep someone’s credit card info and make a charge months later without consent.

They just informed me that they'll be charging me a fee for an order I placed and had fulfilled LAST YEAR, 4 months ago. They keep my credit card info and somehow can just use it whenever, despite me not having an account with them. Not okay. Never order from this company.

Also, the personalization I received on the item was crappy-looking, like partially faded, and the paint job on the "hand-painted" item was in general messy, like a child had done it.

Agents were helpful. Communication from the company itself was awful. I placed an order (Feb 6, 2026) , and received 0 update. I wasnt told my order was delayed, canceled, anything. I speak to an agent and they tell me my order was Systematically Cancelled. They couldn't have an automatic emailing system tell me that weeks ago?

Bad tablet, if you are a trader dont buy this tablet. Daily i have to resetting several times becose the screen freeze..
NOT HAPPY WITH THIS TABLET AT ALL

I ordered a vibrating plate with this company they reckon it was delivered but no sign the customer service is crap and 3 weeks on still no refund fraudulent company please beware save yourself the money and do not 0rder

We bought many pieces of Lennox British Colonial dishes because of the tropical motifs. After approx. 4 years of intermittent use we noticed that the patterns particularly the gold coloured trip was wearing off. I contacted Lennox customer service and was promised replacement product. After 6 very long and frustrating months of jumping through hoops, being told that warranty wasnt valid in Canada, sending in pictures countless times and a miriad of empty promises like ant normal person, I gave up. I certainly DO NOT recommend this brand.

Be advised for those returning an item and getting your money back. After trying to get a hold of customer service a handful of times, expect to be on hold for a minimum of 45 minutes with the longest being 90 minutes.
Their chat, is non functioning. It turns into an email and you are lucky if you get a response. I sent my unopened package back to Lenox and emailed my tracking information. They received the returned package on January 13, 2026. Still no confirmation email and still no refund. The employee I spoke to confirmed they received my package and to expect 3-5 business days for the refund. Still no refund. Also, when you order something online they process very very quickly. This order was placed after business hours on their website and the very next morning was when I tried to call to cancel. Being an early riser, I had to wait till they were open. This was the first time experiencing the excessive wait and after 90 minutes, was told the order was already processed and they were unable to cancel. This entire process has been a disappointment and they have lost a customer.

I placed an order on December 22, 2025, but I never received an update. Therefore, I phoned the company on January 17, 2026, and was told that the items were out of stock. I was also informed that they never charged my credit card and that the representative was unaware when the items ran out of stock. It is hard to believe that a company of this size does not track its inventory in some manner.

I placed an order for plates and glasses on the LENOX website on December 9. The delivery took far longer than the estimated timeframe shown on the website. When the order finally arrived, the glassware was already broken. The packaging was extremely careless and poorly done.

In addition, my placemat was canceled without any warning or notification. I was never informed of the cancellation in advance.

Customer service on the website has been completely unresponsive, and no one has been available to assist. I sent emails and received no reply for a long time. I also called twice, and each time I was required to wait nearly two hours. On top of that, the refund process has been extremely slow.

This is both frustrating and unacceptable. This was my first time purchasing from this brand, and it will also be my last.