Lightingthebox Reviews 

I ordered 18 pieces and they are all horrible. They look nothing like the photos. The fabrics are extremely poor quality, and the designs are completely different from what was shown. It’s absolutely ridiculous. On top of that, you can’t return them because the return shipping costs are extremely expensive. It’s a complete scam.

I nearly sent off for one of the lovely looking dresses but prices seemed too good to be true. I then remembered having been ripped of before with other labels, so looked up Trust Pilot. Terrible reviews.

But all these Chinese companies must have stolen the lovely images of great clothes & shoes etc from an original genuine site, to copy and use on their corrupt site.

How do we find the genuine company? So we can buy from them.

Oh dear - I too wish I'd read some of the reviews before ordering. After ordering I was sent an email that I was just one click away from completing the order when I knew that the order had gone through. So I would have ended up with two dresses. The dress eventually arrived but didn't fit well. No delivery or invoice note in the parcel. So I contacted the company to be told that if I kept the dress then I could have 50% off my next order. It didn't fit so how can I be sure that anything else would fit!!! I asked again to be told that if I kept the dress then I would get 60% off the next order. Its incredibly long winded to send an item back and very costly as it has to go to China but I would never ever order from them again. Really bad business!!!! I'm sending it back today and taken photos of the item as I'm sure they'll tell me its been worn etc. which it hasn't been. But they'll come up with some excuse not to refund me I feel sure. Don't trust them!!!

I ordered two items from Light in the Box and asked to return them. Instead, they offered a partial credit if I kept the items. I agreed, but it’s been over a month and the credit still hasn’t appeared.

I followed up several times, and their only reply was a vague message saying they didn’t receive a “valid message” — despite using their own support system.

The lack of follow-through and poor customer service has been really disappointing. I wouldn’t trust them again and suggest others be cautious when ordering.

Dreadful company DO NOT USE. Cheap products at inflated prices. I ordered what was described as an equestrian riding boot, what they sent was a thin plastic cheap boot with no grip on the soles, completely useless and not fit for purpose. All they offer is to return to Asia at your own cost or a partial refund. A complete rip off, I hope they eventually go out of business.

I purchase an apache design shirt xxl for my husband. It eventually arrived. It was supposed to be beige & brown and the beige was peach. It fit me (size 14) but far too small for hubby. It was also a velvety material-really feminine. I contacted Light in the box. They kept responding but not to give me a returns address. The item was £38 but ended up paying £42.30. They also was selling it at £28 direct from the app which “Sarah” informed me. 4 times I asked for return address and then they offered me discount….. but only said I would have to send back to Asia. I was fuming. Eventually settled for 50% off and will donate shirt to charity. THEY ARE CRIMINAL-do not order from them unless you know you will not need to return if item substandard.

Base layer said dark green and looked it in the image . Turned up emerald blue colour .

Do not touch with a barge pole. Goods are not as they look on the website and returns cost more than the item bought. Mine is going to a Charity Shop (someone may find a use for it) and I am never using this site again.

Was sent an "XL" jacket that was way too small. Their sizes don't mean a thing. It's impossible to return anything as it invariably costs more to return than the product is worth. They know that and use it to their advantage. I've had to award them one star as I can't award a zero or minus score. My advice: Avoid like the plague

Very poor quality item, didn’t appear any like the picture, buyer beware!

I also found the product I had bought to be very shoddy. I wrote and asked for a returns label and eventually was offered a reduction of either 70 or 80% if I kept the garment, as it was expensive to return it to China (!!) I have complained to them about their customer service and will certainly not buy from them again. This has also happened to another couple of people I know - I also should have checked the reviews first.

Every item was oversized, of poor quality and lousy construction. In an attempt to get a return label, I was bounced from person to person in customer service. Most of the time no one even responded. Then I was told to ship the merchandise to China, at my expense, for a refund. The shipping charge was over double the cost of the clothing returned. They are the most unreputable and despicable organization in the industry.

Ordered a shirt, 2 weeks delivery, wrong colour, wrong design, poor sizing: Chinese rubbish...I'm stupid for using this website and if you do so then don't be surprised if you are disappointed..

I ordered two shirts based on the picture of the items. What I got was one shirt with a misspelled word and another that was totally different from the one pictured. Both was of poor quality and bad stitching. Fortunately, I paid through paypal and was able to get my money back without having to return the item. But even that process was a headache. This company is scamming people and getting away with it for the most part. Save yourself the aggravation by avoiding LITB.

DON’T buy from this sham of a Company, further to my previous review, I ordered a 3pce.suit in Beige, after paying for this plus postage etc., I awaited three to four weeks for delivery. Delivered, 3pce. Suit in BLANCO WHITE…!!!!! Incorrect item but now I have to pay for their mistake by paying postage, back to China,approx, £15. Totally their mistake but I am left to pay for it, no replacement offered. No refund until goods returned and checked !!!! I doubt I will ever see a refund. Their contact is a ‘Dolaris’, who is as much help as a doorknob. Forget it…Don’t order in the first instance, they’ll send you any thing but what you order and then,by discount offered, try to persuade you to keep goods. Do I want a Stark White Suit ? Certainly not .Totally dissatisfied customer, David Lunn.

Utter frustration
1st of all the item price was cheaper than anywhere else, or so i thought, then i had to pay for postage, then tax in the end the product cost more than the other sites, but by then i thought in for a penny in for a pound. It is so hard to contact customer services and the package took longer to arrive. Looking at past reviews i am not the only one dissatisfied with the website

Stay way! Products look nothing like photos they provide. Material is not a correct description either. The product I received wasn’t even completed. Absolutely awful. Do not purchase anything from this company. Return address on package is Cedar Grove New Jersey but must be sent to China for a refund….postage is ridiculous…what a scam!

bad site, the products arrive with bad smells and of very poor quality! 100% plastic cannot be returned because the return costs a minimum of 45 euros. they offer a refund of 20% of the price paid which is a joke! I will never shop again and I hope other people don't either! stay away

Same as everyone else it seems, checked the sizes I was ordering and correct...it wasn't they didn't fit my 10yr old neice never mind me.... sending back was a nightmare and they kept offering me discounts to keep... yet, they dont fit, what use are they to me...do not use this company at any cost...

One star because there is no ZERO star rating. Ordered clothing. They sent the wrong size. I wrote back. They advised China's sizes are different. * They dumped stock. I sought a refund. They tried in every way possible to avoid discussing this using their automated system to block me. Finally, they agreed. I returned the goods at my cost to China. They never refunded the money. 2023, they contacted me to advise I had a credit I could spend on their products. Crooks. Liars and thieves. Note also this org has many identities. Have nothing to do with them. *Final return of goods took place 20/6/2022 I have proof of return and receipt in China.