Love my shoes , took longer to come than expected, but think that was courier, I always have to size up on Linzi as I find them small fittings. Easy to order
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the Capsule Brown Faux Leather Ballet Flats but they were slightly too big even though I got my usual shoe size. They felt comfortable but I had to return. The reason I’m leaving this revi... See more
Company replied
The shoes were bigger than expected. Returning is diffucult, no returns doc in parcel - you need to print. Whatsapp chat is awkward. Dispite details at the beginning it didnt understand that i wss a... See more
Company replied
Excellent customer service from Holly after a tai of shoes I bought for holiday were faulty. Tried on when I received them in June and fit perfect. Got them out of box yesterday to pack for hols and t... See more
Company replied
Company details
Written by the company
Linzi's story & where we began... Founded in 1988 from a humble market stall, the brand began by listening closely to real women and the lives they lead - from school days to Friday nights, office hours to weekends away. What started as a local destination quickly became known for footwear that balanced style, comfort, and quality in equal measure. Today, every collection is thoughtfully designed, selected, and produced in-house, with the customer at the heart of every decision and a continued obsession with creating shoes for every occasion.
Contact info
United Kingdom
- linzi.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Exceptional Customer Service
Holly provided exceptional Customer Service for me today. Thanks for being so efficient and making a real difference when I returned my purchase!
September 9, 2026
Unprompted review
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A slightly battered box (although…
A slightly battered box (although probably more to do with the courier) but the shoes were perfect. 😊
August 27, 2026
Reply from Linzi
Hi Helen,
Thank you for your great feedback! Pleased to hear you love your shoes and we look forward to welcoming you back soon!
Kind Regards,
Linzi Customer Care Team
"5 stars for top-notch customer…
"5 stars for top-notch customer service! When a collection point incorrectly rejected my parcel, Holly from Linzi stepped in, sorted everything out, and re-shipped my order right away. She even gave me a discount on my next purchase as a gesture of goodwill—so now I have 6 boxes of shoes to open! Linzi's customer service is super reliable. Keep up the great work, and a huge shout-out to Holly for being so generous and helpful!"
September 9, 2026
Unprompted review
Reply from Linzi
Hi Dawn,
Thank you for your lovely feedback! We're so pleased to hear that you're happy with the service provided and we look forward to seeing you again soon!
Kind Regards,
Linzi Customer Care Team
Helpful
My item was unexpectedly returned to Linzi by the courier. I was only given a partial refund for the item. It took two attempts to get the full money refunded and the postage too but I got there in the end. The customer service team were friendly and helpful
September 7, 2026
Unprompted review
Reply from Linzi
Hi,
I'm glad we were able to assist you with your issue.
Thank you for shopping with Linzi.
Kind Regards,
Linzi Customer Care Team.
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I have sandals
I have sandals . Loafers of all colours. Really pleased with style and price. Great shoes and quality.
September 1, 2026
Unprompted review
Reply from Linzi
Hi Jill,
Thank you for your lovely feedback, we're so pleased to hear you're happy with your shoes and the service provided.
Kind Regards,
Linzi Customer Care Team
Arrived a little late but really nice…
Arrived a little late but really nice shoes, just a little wide and I had to size up
September 1, 2026
Unprompted review
Reply from Linzi
Hi Alison,
Thank you for your feedback, we do take this on board!
Look forward to welcoming you back soon.
Kind Regards,
Linzi Customer Care Team
Rip off delivery and return fees
Very disappointed to receive sandals advertised as white but were a cream colour. Beware of delivery charges
Not only do you have to pay £3.75 for delivery but the same to return
Absolute rip-off by this company
Rest assured will only order from reputable companies going forward
September 3, 2026
Unprompted review
Reply from Linzi
Hi,
Thank you for your feedback, we're sorry to hear you feel this way about the service provided. We do take your feedback on board and look to improve this in the future.
Kind Regards,
Linzi Customer Care Team
Reply from Linzi
Hi Julie
Thank you for your feedback, we're so pleased to hear you're happy with your boots!
Look forward to welcoming you back soon.
Kind Regards,
Linzi Customer Care Team
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Haven’t received my parcel
Haven’t received my parcel. Evri couldn’t deliver on Saturday and haven’t heard since
August 27, 2026
Reply from Linzi
Hi Deborah,
We’re sorry to hear that you haven’t received your parcel and completely understand your concern.
We’ve looked into your order and can see that, according to the tracking information, the parcel was marked as delivered on 1st September. We appreciate you mentioned that Evri were unable to deliver it on Saturday, so we’re sorry for the confusion around the delivery.
If you haven’t received the parcel despite the tracking showing as delivered, please reach out to our customer service team with your order details so we can investigate this further with Evri and help get this resolved for you.
We apologise for the inconvenience caused and hope we can get this sorted for you as quickly as possible.
Linzi Customer Care
I have brought shoes from Linzi before
I have brought shoes from Linzi before, they are so comfortable, and the price and the quality was good. i brought the same shoes on the 29-08-2026 just in a different colour.
August 29, 2026
Unprompted review
Reply from Linzi
Hi Julie
Thank you for your feedback, we're so pleased to hear you're happy with your shoes!
Look forward to welcoming you back soon.
Kind Regards,
Linzi Customer Care Team
Easy process of buying the sandals came…
Easy process of buying the sandals came really quickly lovely packaging
August 27, 2026
Reply from Linzi
Hi Tina
Thank you for your feedback, we're so pleased to hear you're happy with your sandals!
Look forward to welcoming you back soon.
Kind Regards,
Linzi Customer Care Team
I was sent a pair of faulty shoes
I was sent a pair of faulty shoes. They were in the sale, so no returns/exchanges, which I totally understand but the shoes are unwearable.
Linzi have made me jump through hoops. They have sent me countless emails asking me over and over again what the fault is because they don't understand.
The customer assistants seem very inexperienced. They are so unprofessional.
I won't ever buy from them again, the aggravation is too much. They go out of their way to be difficult and rude. Nice.
August 18, 2026
Unprompted review
Reply from Linzi
Hi Marie,
We’re truly sorry to hear about your experience. We completely understand your frustration, particularly as the shoes were faulty and you were then asked to provide the same information multiple times.
We apologise that our communication made the situation more difficult than it needed to be and that you felt the service you received was unprofessional. This is certainly not the experience we want for our customers.
We’d really appreciate the opportunity to look into this personally and see if we can resolve the matter for you. Please reach out to our customer service team with your order details, quoting this review, and we’ll be happy to take another look at what happened.
Once again, we’re very sorry for the inconvenience and frustration caused.
Linzi Customer care Team
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Ordered sandals in sale which are not…
Ordered sandals in sale which are not exchangeable or refundable which I wouldn’t mind but I ordered a size 7 and they processed it as size 4 / no way I would have made that mistake as I always order a 7. What a waste of money can’t wear or return even though not my error
August 29, 2026
Unprompted review
Reply from Linzi
Hi Jane,
We’re really sorry to hear about this and completely understand your frustration. If you ordered a size 7 but received a size 4, we’d certainly like the opportunity to look into this for you.
Please reach out to our customer service team with your order details, quoting this review, and we’ll investigate what has happened and see how we can help.
We sincerely apologise for the inconvenience and disappointment caused. We’d love the chance to put this right for you.
Linzi Customer Care
CS team turned negative experience around………
Initially disappointed with an approved order suddenly going out of stock and order cancelled. Shoes then back in stock which I reordered but discount code not applied. I got in touch with the CS team via Instagram and the issue was resolved in a very friendly but professional way. I now have my shoes at the discounted rate and I love them. 😊😊
August 24, 2026
Unprompted review
Reply from Linzi
Hi Martin,
Thank you for your lovely feedback, we're so pleased we could help resolve your issue and that you're happy with the service provided.
Kind Regards,
Linzi Customer Care Team
Replacement process seamless
I had a problem with a pair of sandals and they were replaced straight away with no issues. Customer Services were brilliant.
August 13, 2026
Unprompted review
Reply from Linzi
Hi Carol,
Thank you for your feedback - we're glad we could assist you as needed.
Kind Regards,
Linzi Customer Care Team.
Great experience
Great experience, the communication was fantastic when my package was delivered to the wrong address. The team were very helpful and I have ordered from Linzi many times!
August 27, 2026
Unprompted review
Reply from Linzi
Hi Amy,
Thank you for your feedback!
I'm glad we could make things right for you, thank you for your continued support.
Kind Regards,
Linzi Customer Care Team.
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Had a fault with some sandals and they…
Had a fault with some sandals and they sent me a brand new pair immediately, the service was fantastic
August 26, 2026
Unprompted review
Reply from Linzi
Hi Julie,
Thank you for your lovely feedback.
We really appreciate your feedback and are so pleased you're happy with our service! We look forward to welcoming you back soon!
Kind Regards,
Linzi Customer Care Team
10/10 customer service
I love Linzi sandals! One of them was falling apart so probably just a bad batch, but it was resolved in an hour & a new pair are on there way to me! 10/10 stress free customer services & Jessica was lovely! Thank you 🙏🏼
August 24, 2026
Unprompted review
Reply from Linzi
Hi Holly,
Thank you for your positive feedback - we will certainly pass this on.
Kind Regards,
Linzi Customer Care Team.
Excellent customer service
Excellent customer service following mix up with order. Would not hesitate to purchase from Linzi again.
August 15, 2026
Unprompted review
Reply from Linzi
Hi Pauline,
Thank you for your kind words, i'm glad we could resolve the issue for you.
Kind Regards,
Linzi Customer Care Team.
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