Liveperson reviews

Liveperson reviews

Good
8.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
41 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Place to go if you need to talk

Liveperson's live experts are excellent when you are in need of a shoulder to cry on at any time of day or night, and from anywhere around the planet. What is even better, not only do they lend a sympathetic ear but they give you advice that will help you pick yourself up and start on your own path toward recovery and healing. Excellent site for talking to counselors online.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very good customer service

Liveperson is a great way to get answers, great customer service, many different services offered!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A guiding hand when life is full of twists and turns, when we see the signposts but are hesitant about which one to take

Live person has been the helping hand when life has seemed confusing, when I know my own inner knowing, but for some reason I am doubting it, when I need to have a sounding board and hear another's feedback, when life is feeling tough, but a friend is closer than I think, when I need to check in and receive a bit of direct or indirect guidance, when I can still trust my inner knowing, but receive a bit of supporting help, when I feel at a cross roads and need to look a little further down each of those roads, when I need to feel a bit of encouragement or simply when I need to tune in to who feels right to listen to, but balance it with my own intuitve feelings...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

liveperson was better

IF THEY STICK WITH LIVE PERSON YES BUT KASAMBA HAD TO MANY PROBLEMS AND HALF THE TIME MY EMAILS DIDN'T GO THROUGH, OR WHEN I TRIED TO CLICK ON THE SITE ALL I KEPT GETTING WAS AN ERROR. AND ONCE OR TWICE WE WHERE CUT OFF.
THE PEOPLE ON THE SITE ARE GREAT IT IS JUST THE WEBSITE THAT HAS TO MANY ISSUES.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great

The best site with the most oustanding sessions. :-)
Always turn to the site for guidence and information. Best service like none. Happy this site is available to everyone. Whatever question you have you will definitely find the answer. Thanks :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

LIVEPERSON/KASAMBA SUCKS!!!!

I have been with Kasamba/Liveperson/Kasamba since 2006 and gone through quite some changes with them... but there have always had lots and lots of glitches in the program, and stuff not working properly. I am a Graphic Designer and Web Designer and, for the amount of money and the size of Liveperson, they sure could afford a better Design (user friendlier) and they can afford a much better maintenance of their site.
I have used mostly the psychic dept of Liveperson, sometimes the legal. The psychic dept is plagued with problems.... chats do not work, dropped conversations, they went from hiring, to you have 3 minutes at the beginning to immediate hiring. In my opinion, immediate hiring in the psychic dept is not the best... this is an area that deals with sometimes very personal problems and life situations..... how do I know that the expert I am calling is really having a connection with me or understand what I am need? I have had crazy psychic telling me they see elves around me.... really? and you expect me to pay this people while they are saying that....
Also what I have noticed is that you have way way way way too many psychic experts.... some not worth a penny (sorry if I am being blunt) you need to really scrutinize more and not have anybody who claim to have some sort of gifts rip people off. Sadly there are very negative feedback on the internet regarding LP psychic advisors that hurt the one that are true and are working very hard.
Now, with the Kasamba change.... first not very well handled... that pop up message is the most annoying thing I have ever seen.... totally a turn off for the new site, which is not very user friendly.
Again, I find a mismatch of all kind of experts, the good and bad in the first few pages.... what rating is that? should it be that the one that have the best rating (from us) be top.... ? Thanks God I am over my problems so I do not need them anymore, but also found the ones that I really can trust and that is after spending way too much money on phony ones !!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Thank you.

Thank you for your help.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Awesome experience but a bit too expensive

I like your services but it's too expensive and your application on iOS could do with some help.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good website that offers soluntions to those unaware where to go to.

Have been visiting this website for a while and have began to get more and more attached to it. Like this website as you can be real self when talking to to an expert.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Convenient!

Perfect therapy option for those of us afraid to leave the house.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

LivePerson has experts you can really trust!

I was going through a really hard time and decided to get some help from a psychologist on LivePerson. She was so professional and helped me get past the tough time I was going through. Thank you LivePerson for offering such a great service where I can get help without leaving my home!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I love the good Job

Thank You!

A Very Special Website

Thank you for being such an amazing teacher!
We have learned so much because of you.
You encouraged us to be the best we could be
and we will always be thankful to you for
all the hard work and efforts you have put in
to make us who we are today.

We will always remember you!

Yu Rong
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Convenient and very helpful

I've found it excellent for discussing everyday problems that I'm not able to navigate thru myself.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Genuinely glad that this website was made

It provides people with counseling on numerous topics with the ability of being anonymous. You are able to speak freely.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I like Liveperson but do not care for the new interface of Kasamba

I have found a number of good experts on Liveperson but I am not interested in psychic readings. Therefore I am not all that interested in having to go to the landing page for Kasamba in order to get to my experts. This change is very distracting.

Overall Liveperson is interesting but I would like to see more experts that are not offering psychic readings.
Liveperson

Reply from Liveperson

Dear Stellablue4466

Thanks on your honest rating. By reading your respond we figure out that generally you have found good reliable experts to work with, and we are happy that you have found the service matching your need.
On the second part of your respond , we understood that you are trying to get to the non spirituality area of Liveperson's experts.
You can easily go to the adress : www.liveperson.com/expert area , and pick one of the themes in the top menu that are not spirituality (like education or technology ...) and you will be remain in the Liveperson area. Only picking a psychic reading content redirects you to Kasamba.com.
we hope it will answer your need.
we will be happy to be rate on the quality of the service , in amission to improve our service constantly.
if any thing more needed please contact us support@liveperson.com
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

It's like having a friend on the end of the phone any time day or night

Don't know what I'd do without it! It's changed me for the better. Great advice and information.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

My therapist is my friend in need

The therapist I use has became like my mom but with more psychological education and less fear and guilt. She has pulled me gently and judgementally through a few really tough times. She has become my friend and I trust her. The Chat system works well for me because I sometimes get nervous talking so openly about such raw issues face to face. Its a perfect buffer for me. Thank yo lovely Carol.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Best site

The best web can provide me a solution for everything.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Helping Others Help Themselves

I have been using LivePerson for about 2 years now, corresponding with one of their licensed clinical social workers and the service has helped me to make sense of a very difficult situation. I am infinitely better than I was when I found the service and the ease of having the professional assistance you need, right at your fingertips and from the comfort and privacy of your own home, makes for a wonderful experience.
Liveperson

Reply from Liveperson

Thank you Jill. It was really important to us hearing from your experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

It's good and helpful

I like the idea that you can get help whenever you want, I think it's kinda expensive

Liveperson Details

About this company

Get live expert advice now! Immediate professional guidance online via chat, phone or email, from trusted qualified advisors in various fields.

Visit Liveperson

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.