Livingandcompany Reviews 

Extremely disappointing experience. I would not recommend this company.

I returned my order and still had to fight to get my money back. Living and Company failed to resolve the issue, leaving me with no choice but to initiate a chargeback through my bank to recover my money.

A customer should never have to go through this just to get a refund for a returned order.

Think twice before ordering from this company.

Unfortunately this experience was not positive. I ordered a chair that said would ship the next day and would take 5-9 working days to deliver. I was going to be at the delivery location for a period of 10 days so I made sure to order with enough time so I could be present. The 5-9 day window went by with not a single email from them. They only communicate by email so their response to my inquiry was the customer service person refusing to acknowledge what the site said and instead saying the states it “ships” in 5-9 days. Needless to say, the product arrived after I left the delivery location. I had to scramble to find someone to receive it, and don’t even know what condition it is in. I do not recommend this company and regret buying from them. Buyer beware! What the website says may not be what they actually do.

Missing delivery package and double import charges — no response

Order ORD202589676 — Karup Design Unwind sofa, natural wood/honey, ordered October 2024.

The sofa consists of three packages. Only two arrived. I contacted Karup (the manufacturer), who confirmed the three-package structure — but the third package has still not been delivered by Living and Co.

In the meantime I am left with a pile of parts at home that take up considerable space and cannot be assembled.

On top of that, I was charged import costs twice, with no prior warning that this could happen.

I have tried to reach Living and Co by email and through other channels. No response.

I cannot recommend ordering from this company. A product delivered incomplete, combined with double unexpected charges and complete absence of after-sales communication, is not acceptable.

Order at your own risk.

Terrible.. Don’t waste your money here. There are other options than these scammers.
I ordered a Hübsch poetic vitrine cabinet: when it arrived, the glass was broken and one of the small doors hung crooked. No replies on my e-mails with photos of the broken product. Nothing, just 150 euro’s down the drain..

Do not deal with this company. The are a total con. They take your money and do not delivery the product.

Absolute shambles. Do not buy from this company. I bought from the UK, they charged me local VAT on an export item and then I got VAT charged correctly when entering the UK. Now ghosting me. Charlatans. Do not buy from UK

This company is mafia. They have stolen my money almost 400€. I have ordered lamps almost three months and I haven’t received them since my order last November. I sent many emails to get news and they barely answer. Most of the times, they never reply to them and if they do, answers are really vague and unclear. They offered to refund me but since then, I don’t have any news, any money back to my account and of course, no answer to my emails. If you want to get ripped off, order here, you will be happy. If you want to receive products you pay for as a normal company should do by law, go to other decoration companies.

Ordered a ceiling light for over 200 pounds on 2nd November. The company pretended they have posted the item and asked me to check my spam folder. When I complained - they cancelled my order but would not pay me back until I opened a case with PayPal. Finally got my money back on 30th December. Not recommended.

Placed an order on 1st of December and I have not received neither the package nor any communications yet. I have paid €17 of shipping fee for a non-existent delivery.
Order number is ORD202590542

Extremely disappointing experience – terrible customer service!

I placed a large order with Living and Company and asked customer service to delay the shipment as I had not yet moved into my new apartment. Unfortunately, I never received a response to multiple emails. Since it was a significant amount of money and I wasn’t getting any replies, I decided to cancel my order – but even then, I received no acknowledgment or response.

Instead, I suddenly received a shipping confirmation, despite having already canceled my order. I tried to contact customer service again but either received no response at all or no helpful support. Canceling the shipment was impossible since the provided tracking number gave me no control over the shipping status.

The worst part: The shipping status didn’t change at all for two weeks – meaning the order hadn’t even been shipped! Despite this, the shop ignored my repeated cancellation requests and made no effort to resolve the issue. Their approach to customer service is unprofessional and completely unacceptable.

To me, this behavior is borderline fraudulent. I strongly advise against ordering from this store!

Took £600 from me for a chair and ignored my emails for 4 months. Thankfully my credit card company retrieved my money after 6 months of ignored emails. Avoid at all costs!

We ordered our two-piece sofa from Living and Company in September 2023 and only half of it arrived. The other half was "lost", but I have been waiting for a refund since that day and it has been a whole year - to no avail. I am always being put off and my emails have been completely ignored. I want my money back !!! Order number: ORD202374350

Edit: They are deleting my reviews on other platforms It has now been a year since I made the order, and after being ghosted by Living and Company, I had to place an order with another supplier to complete my couch.