I recently purchased a2 vouchers from Livingsocial for some toy lights from a company called Qualite.co.uk. The Vouchers were for £11.00 for the toys, when I want on the Qualite website to order the items I was charged £14.50 each for them + £3.98 postage so in total cost was £32.98 for items that should have cost £22.00.
I emailed Livingsocial customer complaints email they have not come back to me after the initial acknowledgement email.
I emailed Qualite and asked to cancel the order and was ignored and they posted the toy lights and so for me get my money back I will be spending more money on postage. This company are crooks and no one should order anything from them.
Whatever the lowest rating, go one lower, that would be my choice. Living Social cannot be trusted to ensure customer satisfaction. Customer Service is a misnomer - should be called Customer Abandonment. I have bought through Groupon, Restaurant.com, eBay and others... excellent experience with those. Living Social -pure hell. Back and forth - the vendor says go to LS to get resolved; LS says to deal with the vendor. I cancelled an item before shipment. No response from vendor. The item was sent anyway. I demanded my money back - no such luck, they just ignore you. Worst experience with any company online. AWFUL.
I was given a Living Social coupon as a gift. I tried to use it 2 weeks before its expiration date and the shop wouldn't honor it because they had no more open appointments. Living Social was impossible to get help from. I had 4 long phone calls, after getting disconnected from the first. Each person on the phone gave me different information on how to resolve the issue of getting credit for my gift. I wound up having to contact the gift-giver 3 times, following the advice I'd gotten from Living Social. It was frustrating, disconcerting, and disappointing. I have unsubscribed and recommend you do the same! [edit review]
Got sold a deal for a festival and should have known not to buy it seeings the festivals website wasn't even up yet but I did anyway my bad. The deal described and what you actually got were so far apart that i complained to living social and was told that they could not do anything and that is my fault for buying the voucher before the website was up No it's y our fault for selling a voucher before the website was up I wouldn't have bought it if I'd known it wasn't truly all you can eat and that I had to be there at certain times which you did not state instead you told me on the phone that i should have been there early well it opened at 11 and food was not served til twelve thirty so being there early didn't help now did it Use Amazon Local Deals or groupon they've always helped me with any problems this company won't deal with you
They advertise, sold and charged me for a kayak experience, but the kayak company was all booked, over a month out. The Kayak company told us the "deal had been too popular" (over selling) and that they would extend the deal through labor day. We go to book later in the summer and the company has a message saying they are booked through the end of the season. No way to leave a message. No response to e-mails. I have tried to book all summer with no luck. When I approached Living Social, they keep sending me form letters and take no responsibility to charging for a deal that there wasn't enough availability, even mid-day on week days, to actually provide the services. I'm guessing this is a major part their business model. All the costumer care representatives were unsympathetic and unwilling to address this issue. I received a series of form e-mails in response to my many contacts.
I bought a deal from Gardening Express through Living Social here in Ireland in April 2013, it's now end Aug and the product hasn't been delivered.
They haven't even replied to any of the emails I've sent and from experience I know that is usually a company that doesn't give a flying &*&* about their customers. There's no point in appealing to their better nature are they don't have one.
Luckily we have the Euro Center here in Dublin and I'll use their offices to get my money back, but Buyer Beware - these guys will take your money and leave you out in the cold.
Long story short, I bought a voucher from LS, tried every possible method to contact the merchant, and was unable to get connect with merchant. Contact living social customer service, terrible service, they even suggested to give the voucher away as a gift, unbelievable.
I was not going to loss $145 on the scam from them. So I contact my credit card company. Mailed in some supporting documents, explain the situation, and emails between me and living social. I just got the letter from my credit card company, to confirm about the refund. A bit of work, and couple months wait, but I am happy they didn't steal my money. It has been 5 month from purchases date to the day I filed the claim, so if you get scammed, call your credit card company, it won't hurt.
I do not recommend this Website because you will never know how much shipping you will pay until you pay the full price and you redeem the item for the original website. also in my case they didn't send me my Item until I contacted them and they was overseas so they ship it after 10 days and until today which is is 25 days after I redeemed the Item I didn't receive it yet.
We bought a two hour handyman service ("All under One Roof" in Houston 50% off) on Livingsoical.com and thought it was a great deal...No Not at All after what we went through for several weeks to contact the company to set up an appointment. We contacted the company numerous times via phone calls and emails to set up a two hour handyman service that we had purchased from Livingsoical. You guess what happened. After 3 phone calls and 3 emails between June 25 and July 14, we didn't hear from the company at all. After three weeks of our failed attempts to get hold of staff at the handyman service company to schedule the service, we finally requested Livingsoical to intervene to resolve the issue. Finally, two days after we emailed Livingsoical on this issue, the handyman company finally contacted us to inform that their technician would be at our residence between 5 and 7 p.m. on July 16 to service the items that we had previously emailed for two hours as specified in our Livingsoical voucher. However, around 4 p.m. on July 16, an hour before the scheduled service time, the company called our home (we have the name of the staff at All under One Roof to whom my husband and I spoke on several occasions but decided not to disclose his name here) and told us that there was a scheduling issue at the company and thus two technicians, instead of one person, were on their way to do the job at an additional hourly rate of $35 per person. We reminded him of the service promise that the company made on the previous day, July 15 when we set up the service, "sending one technician for a two hour handyman service" as well as the service provision clearly specified on the Livingsoical voucher. However, he refused to honor the service that we were promised both verbally and in writing. We called the Livingsocial help line immediately after talking to the handyman company to cancel the voucher and get the full refund due to the merchant's fraudulent handing of the scheduling (basically bait and switch scam), their lack of customer service (no response for over three weeks, so we basically ran out of Livingsoical's one-week window's to get the refund!) and further refusal to honor the service promise made both verbally and in writing. However, Livingsoical didn't honor our request for the refund. We are disputing the credit card charge at this point with our credit card company. It is a truly shame and outright fraudulent what Livingsoical is doing to us and their customers.
Terrible! A scam to get you to pay more for what things should cost since you already paid for the voucher, you might as well pay for the rest!
Absolutely no refund whatsoever...Don't bother write or explain your reasons or concerns because they will not listen to it, and they keep coming back to you with responses that have nothing to do with your reasons or previous conversations you had with them. The whole help line has ADHD or Alzheimer since every time you talk to them, they said they will escalate it, and the next time you have to call them again to follow up, they will come back with different reasons like you never talk to them before. They pull policies out of thin air to say no refund! Unprofessional.
You get their canned responses to any issues/complaints that you send to them. Living Social does not do due diligence on the merchants they partner with and therefore do not care about their own reputation if the merchants fails to satisfy the consumer with the voucher. TOTAL SCAMMERS, POOR CUSTOMER SERVICE, UNETHICAL AND SHOULD NOT BE IN BUSINESS. DO NOT USE THEM EVER!!!!!
Purchased an oil change deal from living social. I call to make an appointment which is booked for two weeks out. When I show up to my appointment they tell me it will take 6 hours.wtf?? For an oil change?I was told to come during the week or expect to wait that long on a weekend. Well I have to work so they highjack my whole day for an oil change, not convenient at all. I called livinglivingsocial and was told I was outside the dumb 7 day window for a refund. Livingsocial sucks and they just want to take your money. Don't waste your $ or time with these crooks I would give them negative stars if I could
After I paid for teeth leaser-whitening treatment the soonest appointment with Rite Smile in Brunel House in Cardiff they could offer me was in 4 weeks time!
After 4 weeks waiting I turned up for my appointment when receptionist (which represents another few companies on the same floor) informed me that there is NO ONE TO DO YOUR TREATMENT HERE TODAY AS SHE CANT SEE ANY APPOINTMENT BOOKINGS FOR THE DAY. I left all my contact details with receptionist for them to contact me SAP. They never did. I waited for two weeks then decided to make a call to find out why nobody contacted me back.
The women from RITE SMILE responsible for my treatment acted in very rude and arrogant manner lying through her teeth that my appointment was at 11 o'clock and not at 9!!!
She refused to issue refund then told me to contact LIVINGSOCIAL customer service centre and with sarcastic coment 'AND GOOD LUCK WITH THEM' hung up on me!
LIVINGSOCIAL denies ANY RESPONSIBILITY!
I bought a deal for beach hut hire for the day. I contacted the company within the time specified & was told that no beach huts were available until after the expiry date printed on my voucher. I have contacted Livingsocial 3 times & have received a standard email saying I am not eligible for a refund. How can this be the case when the deal is not as described?
AWFUL EXPERIENCE!! I purchased a living social voucher for a local nail salon. The salon refused to honor it! When I complain to Living Social and ask for a refund, I'm told they don't do that. They were completely unhelpful and washed their hands of me as soon as they took my money. There is no accountablity and these companies can choose to honor the vouchers or not. I was told that it wasn't their problem and feel free to gift it to a friend if I no longer want it. I wouldn't "gift" this horrible, infuriating experience to anyone!
i bought a voucher for toothbrush heads from this site. the expiry date was 5/11/13 which in english reads 5th november 13. i have logged in to use it last month and it says voucher expired. i have sent 4 emails and no reply. i am now assuming that the date was in american format but surely if it is an english voucher the expiry should be in english. i am appalled at the lack of response. what a scam!
Ordered "goods" through this site. Only received half of my order so I emailed LS to follow-up. They made me wait over a week with repeated emails that they were checking into it for me. Than send me an email saying that I should follow-up with the company. This is absurd. I didn't order through a different company. I ordered through LS and they are the ones who took my money. I ran into a similar issue with a Groupon order a few months ago. Groupon asked that I wait for the deal to close, than when I still didn't get the missing part of the order promptly refunded my money. Absolutely no runaround. I know who I will- and WON'T- be dealing with in the future.
I have used living social for meals out several times without any problems. Unfortunately, due to their change of fine print, I will not be buying from them again. I telephoned a restaurant to book for a meal, three weeks before the expiry date and find that now you have to book a month before the expiry date. They print their vouchers so that they fold neatly into four and on the front of the voucher, it gives the expiry date, but not the date that they have to be used by. Why? I have lost my money and will not be using them again. It is not always possible to plan a month ahead.
LivingSocial Help Request #10127618
I purchased a deal from Living Social. Planned to use it, However, have unusual circumstances. Our family experience unusual experience. We experience 3 sudden back to back death in the family last year (July-Nov-december). So, I explained the situation in a long email, explaining that we are grieving, and I would like to get a refund please, because there's no way we can utilize the service. My daughter is supposed to use the tennis lesson, but she's really closed to both my aunt and her uncle that just passed away last year! So, she did not want to do it right now.
The next day, I got the response from Daniel, the customer service rep, and I got this common template that they use to response to customer. Apparently, He did not even read my questions, and just responded below:
We're sorry your deal for High Octane Tennis didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. We do, however, have two options for you to choose from:
•You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?
•If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $98, take a quick peek at this article: What happens if my deal is expired?
This is how I translated the response:
Number 1 response: I really don't care if your family had sudden family death and still grieving, why don't you just give that away to your friends/family? Who cares if your family is grieving, move one and give the deal to your friends anyway.
Number 2 response: Well, I really don't care if your family is grieving, you still can use the voucher with the original value. Living social really doesn't care. We already took your $98, why do we care? Let me give you a link to make you feel better to read for: "What happen when my deal is expired?" What??!!!!!
There is no HUMILITY for people that work for this company. Obviously, the main goal for the company is to extract as much money from people, and deal with the refund/cancellation policy maybe..I guarantee, that this company will not give you a refund. I am truly dissapointed, cause I had been using Living Social for the past 3 years. However, the company LOST ME, and I will spread this review to my Facebook account, twitter, and post all this review online. So, everyone can be aware, and please stay away from buying deals from Living Social. Obviously Living Social does not think of its customer or is trying to do the right thing. I would never use Living Social again.
LivingSocial Help Request #10127618
Daniel is my customer service rep...Hopefully you learn your lesson next time!
Worst customer service EVER! Bought a coupon to a 3rd party merchant for an electronic product. LivingSocial charged against credit card, and 3rd party sent defective product. Contacted 3rd party via phone number listed on their website, and number was "temporarily unavailable". Emailed 3rd party, but (surprise, surpise!!) never responded. LivingSocial flatly refused to provide refund for a defective product. Basically, they take your money, then directs you to their "partner", and you're SOL if their "partner" doesn't deliver. Had to dispute through credit card to get a refund. STAY AWAY -- I've heard other people having similar poor customer experience. Groupon is 10x better -- they get the concept of "customer service"!
Ther are SCAMS everywhere! I know this. What bothers me is that Living Social does nothing to help protect its customers from companies that are running SCAMS. They always hide behind their policies which apprently do not protect you as member. They only serve to protect the SCAM merchant.
Don't trust Living Social. I have never had a problem with Groupon. Living Social on the other hand, has no standards to which they hold their merchants to and they refuse to help you resolve issues with merchants.
I purchased sky diving tickets for 2 people ($422) through them back last 2012 Dec, and found out there is no such company. It was a scam. Their customer service was terrible. You would think they would call and apologize repeatedly and try and fix the problem asap right? Instead nobody contacted me, nobody responded to my claims, and one day (after I called my own credit card company to dispute the charges), they just deleted the "voucher" off of my account and gave me my money back (probably because of the dispute through the bank). several months later I thought I'd give them another chance when I saw they had a deal for a "sumo wresting show- with sushi and hot sake" and I made the purchase. Well, this time, I hired a nanny and took my husband out on a surprise date night and guess what? After commuting to the show in traffic for 60 min. we found out at the venue that the show had been cancelled!??!! Nobody had called to let us know :(
Livingsocial is a joke! It is a pity because they have some good deals on it, but what good is it if they are a waist of time and money. I am forgiving to mistakes, but what they lack is a good customer service on top of it.
This site has been a complete disappointment. Twice I have tried purchasing "deals" and both times they were invalid. When I contacted the company about it they assured me it would be taken care of and they would get back to me but never again contacted me and I lost out on what I bought. I will absolutely never again buy anything from this website again and advise you not to either.
Purchased a Yosemite deal voucher clearly stated that the promotional value expires 4/30 went to make a reservation and was told it expired 3/31 , called living social about the typo error on their voucher and they refused me a refund . Even the reps initially told me the deal expired 4/30 . I would be very careful about these deals they are heavily discounted and it is hard to make a reservation .
LIVING SOCIAL DEALS….. BE AWARE
I only purchase local deals from Living Social for my area Leeds, Wakefield. However did you know that if you purchase goods and it has to be returned….. they make you return to the manufacturer….NOT the local dealer! I purchased a £169 item and I was unable to even get into it… so had to return it as unusable by myself… I HAD TO SEND IT BACK TO GERMANY AT A COST OF £58.60 TO MYSELF!!! I just want my friends to be aware that a local deal is not always local and you can be well out of pocket!!! DO NOT BUY GOODS FROM THIS COMPANY IF THERE IS EVEN A DOUBT IN YOUR MIND ABOUT IT'S USABILITY!!! I had problems contacting them as their inter links were always down but I managed to email them by going through every link I could find and I have to say they were quick to reimburse my £169 but it still left me £58.60 out of pocket… I expected to pay £20 or thereabouts to return locally but this was exorbitant.
I purchased two iphone keyring chargers ... and they did not work! I contacted Living Social about it and they told me to contact the merchant. So I did. Well that was weeks ago and I have still yet to see a refund. No one has responded to my most recent emails. I reached out to Living Social AGAIN to let them know the issues I'm having (since I can't be the only one!) and the response was basically that they couldn't/wouldn't do anything for me. Really?!? My advice: Use Groupon instead ... they stand by their offers and have great customer service. I will NEVER use Living Social again.
I am writing this as merchant who has done business with LivingSocial.
LivingSocial is a poorly run and disorganized company without a speck of honor.
While our coupon deal was running, an unethical competitor called them to complain about something that we got in our contract that he did not get in his. Of course, our deal has nothing to do with him, but he convinced LivingSocial to pull our ad, even though they were the ones who contacted us and offered us the deal in the first place. A contract was signed, yet LivingSocial breached it. But, that isn't all.
During the process of putting the ad together with their production department, apparently run by Nazis, LivingSocial exhibited tremendous incompentence and arrogance. Their copyrighting was amateurish, like some 13-year-old was doing their writing. They erred constantly while condescendingly ignoring our input. We had to fight tooth-and-nail to have our company and services properly represented in the ad. They treated us like feces and, hence, LivingSocial is the worst business I have ever experienced.
I purchased a personalised calendar from living social from a company called clubzoo. when i received the calendar i received 12 black pictures!, i have been chasing my refund now for 4 months and no one will reply to my emails or phone calls. I will never use either of these companies again.
had a voucher for Bruschetta in glasgow. they never answered their phone so I couldn't book and use it. From reviews on trip advisor I wasn't alone in this, however despite several e mails to living social highlighting the problem and asking for a refund all I have had is 2 automated replies saying they would investigate. After over 3 weeks they still haven't responded. Have used other voucher companies such as KGB and Groupon and never experienced these problems. Will not use living social again and would advise others not to either. No customer care whatsoever.
Had a problem with a voucher and tried to cancel it for a refund within the 7 working days like it said I could in the terms I agreed to when purchasing. They kept coming up with reasons for not refunding it, and making me run around contacting different people, before coming back and saying they weren't refunding it, and not even giving a reason. I had to contact my credit card issuer and have the transaction charged back. Was a lot of hassle, would never use livingsocial ever again, and would actively discourage others from using this company.
They took away my $25!!
I have a $25 credit on living social that expire on Feb. 4. When I try to use it on Feb. 4, it said says credit expired.
Their explanation is that when they mean expire on Feb. 4, it can expire any time on Feb. 4. So when I try to use it, it's the time that they decide to take away my credit and they are not give it back! This is completely a ripoff.
This company is extremely bad at letting you know when offers or vouchers that you have bought are expring, hoping you would forget and they cash in i suppose, they are not in any wat customer service orientated, there are much better companies out there with a similar service, please avoid this on in particular.
I bought 3 vouchers for Christmas Hampers from Cotswold Deli Hampers through Livingsocial. Only 1 hamper was delivered! I've tried contacting Cotswold Deli and Livingsocial several times, no response. I even went to Cotswold Deli registered address, and guess what? They have moved out of the premised 9 months ago! Livingsocial is only interested in selling the deals and after that...they just dont care! Tried the telephone number given on the website......wrong number!
Living Social offers, they sell a deal through their website, but when you try to redeem your voucher the vendor doesn't answer calls or returns my voice msgs. I have tried to contact them the entire week, they are probably out of business, because any business running would check clients voice messages on a daily basis.
This is the response I got from Living Social, another words, they are no help at all.
Watch out! you might became a victim like me, they sell services from a dead beat vendors like "Orlando Medical Center".
Thanks for following up with us.
We apologize you have been unable to contact the merchant via phone, and kindly suggest you try emailing email@example.com or visiting their Contact page.
your request is outside our refund policy, LivingSocial cannot issue a refund. Additionally, our terms & conditions do state The Merchant is the issuer of the Voucher and is solely responsible for redeeming the Voucher.
Thanks for LivingSocial,
Angela | Consumer Services | LivingSocial | help.livingsocial.com
The first 2 times I have used LivingSocial have left a terrible nasty sour taste in my mouth. I believe that they are extremely deceitful in advertising for these companies, and the companies lose business because of it.
First deal -- $35 for free eye exam, lenses and frames up to $245 value. NYC. Sounds great right? I did my research before purchasing the deal and blah blah blah. Purchased it, went to the place and realized that the markup of the frames were WAY too much, forcing a patron to come out of pocket around $300 or more. The advertised "81% off with this deal" is DECEIT. If you do the math, you are only getting 81% off the lenses, the eye exams are already free and a typical pair of Raybans in the store are marked up to $450+. (we all know Raybans cost around $180 tops). Couldn't get a refund from LS so they gave me their invisible fake LS bucks and encouraged me to purchase another crap deal.
Second time, I purchased a 50% savings, $20 for $40 worth of shit at decorative words. Did ALL my research and purchased that deal. The company advertises free shipping but apparently doesn't work with the LS deal, so 25% of your voucher will already go to shipping. I put 2 items in my cart and the entire order with shipping was around $38. When I went to check out, the deal wouldn't work. Apparently your order has to be over like $30 BEFORE adding shipping. I don't know if this makes sense to anyone else, but IMO it seems as though you are NOT going to be able to purchase anything without coming out of pocket and paying the company directly. Called decorative words and they insinuated that I was cheap for not getting more than $40 worth of merchandise.
Basically, I'm done with living social. The companies they deal with are shit, and their customer service is just awful. AWFUL!!
I would agree with most of the other reviewers. Living Social loves to take your money but when there is an issue, they hide and send you back pre-set messages and there is no way to contact anyone live.
The customer service has been non-existant.
I bought Golf Hub coupons and the vendor will not live up to what is on the face of the coupon issued by Living Social. Frankly, the Golf Hub deal was a scam that both they and Living Social benefited from. Groupon and Wag Jag have much better customer service and seem to help you out with vendors who are misleading or fraudulant.
Never buy from Living Social!
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