Loveiss Reviews 

I bought an evening wedding dress from here. I really wish had had checked Trust Pilot first! Ordering was quite straight forward as I’m sure they are very keen to get your money. Although they did not respond to a question I asked via their contact page. When the dress finally arrived from china (2.5 weeks later) it was of very poor quality, did not fit well at all with the custom sizing I had given, it was the wrong colour and the hem was all jagged and unfinished, as if a child had done it! I immediately contacted them and long story short- they will not honour their returns policy, the whole thing was ridiculous. They said they couldn’t afford to pay for my return shipping even though in their policy it says they will, if they are at fault with an order. They told me they would be making a loss if they did that, and outright refused! One of the lowest integrity company’s I have dealt with ever! Luckily I had paid on my credit card, so the CC company has refunded me and will be going after Loveiss for costs. Do not buy from this company!

I received a dress in a timely manner. Unfortunately the dress did not fit so I returned it. I followed all of the instructions from customer service but have still not gotten my refund 5 months later! My emails are no longer being answered so now I am out almost $200!

Ordered my formal dress from here, as soon as I ordered I got an email asking if I want exact measurements and alterations or just the size I asked for. Fast shipping and a beautiful dress out of it.

I purchased a wedding dress from this store, and I strongly recommend NOT buying from them. The dress I received looked nothing like the photos. The fabric felt low quality, and as you can see in my pictures, the bust was cut and constructed completely differently from what was advertised. The dress was also delivered more than two weeks later than promised, leaving me scrambling to find another wedding dress at the last minute.

I requested a return immediately, but the process has been extremely difficult. They tried to convince me not to return it, rarely responded unless I followed up repeatedly, and eventually made me pay for the return shipping despite advertising a hassle-free return process.

I have proof of shipment and tracking, yet almost 3 months later, I am still waiting and practically begging for my $256 refund. This has been an incredibly disappointing experience, especially for something as important as a wedding dress.

This company doesn’t even deserve 1 star.
DO NOT BUY FROM THIS WEBSITE.
I ordered a dress because I needed it for an event with a strict dress code. The dress I received was a completely different color from the one advertised on their website, making it impossible for me to wear it.
I contacted customer service immediately, provided photos, and requested a return. Instead of taking responsibility, they tried to convince me to keep the dress by offering only a 10% refund. When I refused, they told me I had to ship the dress back to China at my own expense, even though my package was shipped from Florida.
Their customer service kept avoiding my questions. I repeatedly asked whether they would provide a prepaid return label or reimburse the international shipping costs, but they never gave me a clear answer. They simply kept sending me the return address and directing me to their return policy.
The most frustrating part is that their own return policy states that if the item is incorrect due to their mistake, the customer should not have to pay the return shipping costs. However, they refused to apply that policy in my case.
This entire process has been exhausting, unfair, and extremely disappointing. They make returning an item so expensive and difficult that it feels like they expect customers to give up and keep products they didn’t order or that don’t match the description.
Save yourself the stress, the wasted money, and the disappointment.
Buy from a reputable company that stands behind its products and treats customers fairly.
I will never purchase from Loveiss again, and I strongly recommend that others avoid this website.

I echo what others have written never buy from this company is it appalling . The dress not good condition and really expensive , returns policy they are not interested , absolutely awful and would like to pursue further to get this company reported.

Absolutely abysmal service:
Purchased a mini wedding dress 40 days ago, was sent a completely different dress.
10 emails afterwards, showing that picture A was not the same as picture B, I was told I could pay 58 dollars extra for them to ship a replacement.
Which I did in my desperation only to find out I won’t receive it in time anyway for my wedding.
But algo get this, they are offering a very generous 25% compensation. Laughable if I wasn’t so upset.

I would not order again. Poor customer service. I’ve followed return procedures but it appears they are not monitored. I’ll probably have to dispute through my credit card, stay away from all the bra websites.

The dress, which is quite expensive, doesn't look like the photos.
There's no return policy, and we're told that if we do try to return the product, it will likely be held up at customs. The site offers a 10% refund—what a joke.

DO NOT BUY FROM THIS SITE. The dress was made in China, doesn't match the design in the refrence photos, doesn't fit properly, poor workmanship and the return policy is "You can choose to return the item, but we do not have return labels. The item needs to be returned to China for processing, which takes a long time, carries a high risk of loss, and international shipping costs are quite high. From your perspective, we hope you will keep the dress. To express our apologies, we are willing to offer a 10% compensation. If you still wish to return the item, we can also provide a return address. If you have any other needs, please feel free to let us know, and we will do our best to meet your requirements"
What was meant to be a happy, special occasion has resulted in debt and disappointment.

I bought a prom dress. 148, 10% off. I was skeptical because half the photos on the listing were obviously ai or heavily ai modified, but I was in love with the dress so bought it anyway. I opted for standard sizing so it was (theoretically) returnable. A few days after I received an email offering free custom sizing. Very sketchy, so I turned them down because, again, wanted the option to return. The dress arrived much sooner than the shipping til on the website (delivered in 13 days, listed wouldn’t be processed for 35). The dress doesn’t match the listing exactly, the color was off, no pockets, zipper instead of lace up back. However, I did love the dress and kept it anyway, and it’s not super low quality or anything. It’s what you would expect for a 100 dollar dress.

LoveIss dresses are scam. Mine arrived in the wrong color. Plus, it was made terribly. I requested a return but they are suggesting 10% compensation because "they are in China and the dress might get lost on the way and bla-bla-bla..."

Purchased shorts. When they arrived they were cheap counterfeit shorts. You couldn't undo the button on the shorts because the opening was to small. Material used was cheap and would not make it through
1 wash. Package was sent from California but I would have to return items to China at my expense.

Buyer Beware! Sent wrong product - Horrible Customer Service
I ordered an deep purple/ orchid color prom dress with custom sizing in April. It arrived on time and it fit well but they sent the wrong color. Instead we received a bright fuschia (it was nowhere near the color adverstised or shared in other reviews). I paid $125.80 for the dress + shipping.

I reached out over chat to ask if we could exchange the dress for the right color. They were gaslighting me from the start, arguing that I wasn't looking at the dress in the correct light. They finally sent me color cards and stated that orchid is color card 18, to which I responded that we received color card 24.

Luna the customer service rep finally stated "[01:52] Luna: I'm really sorry. No matter what, it's our factory's fault. We will offer you compensation. Is that okay with you?"
I asked to exchange the item which they said was not possible, so I asked to return the incorrect item and instead was offered $18.87 (15%) compensation and keep the dress. The color was unflattering on my senior so we were not going to use it so I insisted that I have the option to return it for a refund. After antagonizing me further, Luna offered me $30 (final offer). I insisted again for a return / refund so she finally sent me thier return address and I was surprised that it was in China.
Because we've had challenges ordering clothes from China in the past, I specifically looked up thier business address on thier website and in a google search - both searches showed this address: 1 Orchard View Drive, Londonderry New Hampshire 03053, United States (they have since added a new about us page but I have a pdf of the old page.

Luna then stated that the US address was simply a registered address and not their business address and that I should have called ahead to verify their origin before ordering.

Anyway, I went to the Post Office and Fed Ex yesterday and they both stated that the postal code address I was given was invalid so I can't ship it back.

All I really wanted was for my High School Senior to feel amazing in their prom dress and this was a terrible experience top to bottom. I wasn't bothered that a mistake was made (it happens) but the gaslighting and horrible customer service along with sleazy business paractices was next level.

They advertise high end prom dresses and the items that arrive are cheap knock offs.