Luggage Pros reviews

Luggage Pros reviews

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3.9
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Luggage Pros - Awful service

Purchased a TravelPro 25' Maxlite. I've been buying TravelPro for years and had no issues. But this one - oy! On the third trip, one of the feet broke off. Customer Svc was polite but indifferent. Refused to allow return of the item and placed it in the warranty hands of TravelPro (the closest dealer is 1+ hours away). I advised Ebates to reconsider their partnership with this awful company. Wish I had researched them further before purchasing. Buyer, beware!
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2nd hand quality

Purchased a TravelPro 9 rollaboard Suiter at a good price but it wouldn't stand up on the wheels and footer pads. After a few months I finally compared it to an older model and discovered that the footer is a 1/2 shorter on the one I bought from Luggage Pro. I asked them about it and they said it was out of warranty, even though it has nothing to do with the warranty. Now I am trying to see if Travel Pro has standard footers that will make this thing operable.
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No notice of backorder til I called about status

I ordered a leather bag for my girlfriend's birthday which was yesterday! Thank goodness I had a plan B. I tried to check the status of my order online. All I could find that it was "Processed". Of course, they immdiately withdrew the money from my account for payment. I emailed the company...no reply. After I called, I was informed that the bag was available when I ordered it; however, after they fulfilled orders before mine, they ran out! Really?!! I could get the $119.99 credited back to my bank account OR I could wait til next month to see if they could get it in. I don't think so!!! I never received any notification until I called and spoke to someone. Very disappointed! I'm really hoping I get the refund!
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TERRIBLE COMPANY TO WORK WITH!!!

I was going to order a luggage set from luggagepros.com but I found the set elsewhere at a cheaper price. I contacted luggagepros so they could honor their price match guarantee. They very bluntly told me they would not honor the guarantee. I will never try to shop with them again. BAD CUSTOMER SERVICE AND NO INTEGRITY!!!
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Was expecting a much better experience

I had ordered a travel bag on luggagepros and needed it within the next 3 weeks. Five days after of ordering, I was checking the order status and it said "processing". I had sent them an e-mail asking if they meant that the term "processing" mean that it was shipped. I did not get an e-mail back. Finally, two days later, a full week had passed and I checked the status and it still said "processing". Instead of e-mailing, I decided to call and check on the order. The lady was nice and helped me out. Unfortunately, she said it still hasn't shipped. It has been a week and now I need my bag in 2 weeks. She said the $60 shipping that I had paid for would have it ordered in 11-18 business days. Therefore, I definitely would not get my travel bag in time. So I upgraded to the $90 shipping, which would take 11 days. This shipping method was pushing it as I would atleast get the bag on the day that I am to leave for my trip...so I was hoping to get lucky and get it on atleast the 9th business day. However, I thought that was pushing it too much, so I called back to fully cancel my order.

Right after I cancelled my order, I searched again on the internet for a deal on the bag. Found another website that had the bag at a cheaper price and the shipping was also $60. However, this shipping method was different and this online store said they would ship on the same day as the order and that it would take 2 business days to be delivered. That day I had ordered the bag, they shipped it the same day and recieved it within 2 days (also this shipping method provided a tracking number). I am pleased that I had cancelled my order with luggagepros and did my business with a different online store. I'm glad I did as the cost of the bag was cheaper and the shipping method was much better.

I have done a lot of online shopping before (atleast with 10 other online companies). This was my very first bad experience. I would highly recommend others to shop around and look at other websites with their sales and shipping methods. Simply because of their shipping method and the experience I had, I will never purchase or recommend luggagepros.
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Fast and Friendly!

I've enjoyed more than a couple of orders through this website. I've always been impressed with the delivery speed. And in the few instances I've had to contact them, they have great personal customer service. It's the closest you get to shopping at a local luggage store, but online.
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Good customer service

So-far I've not had any problems, when I went to order my Tumi bag they informed me that the lead time on the bag had increased to May but I still went ahead and confirmed the order. Was good that they had checked with me first before processing the order. My questions have been promptly returned, so am just waiting for the goods.

Luggagepros Details

About this company

Luggage Pros - Large selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories, and more. Low price guarantee, free shipping, and free returns!

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Luggage Pros is ranked 256 out of 268 in the category

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