AndLight.dk Reviews 

The absolutely worst online buying experience of my life. From the delivery, to the product being wrong, to the absolutely shittiest customer service.

1. I ordered an expensive table from Andlights website around a month ago.
2. When I got an update on the delivery I could see it was 89kg. It had no option of carrying up the product and I live alone.
3. I got a window over a whole day for the delivery. I wfh and had a carpenter come over to help me carrying it. He left for 20 min over the course of the entire day to pick something up. The table arrived then, I did not get a phone call before. Delivery man left it on the curb in rain/hail and box started getting wet while we were signing off the papers, so 160cm / 55kg woman that I am had single handily get the 89kg package off a pallet and into the building. I was suffering pains in my wrists for 2 days.
3. We got it up when my carpenter returned but it was impossible for the two of us to get the table foot out of the box without tearing the box. It's a high foot and weighs probably at least 70kg and you have to get it up and out of a 1 meter high box with nothing to hold on on the foot.
4. I opened the table top and it was the wrong colour. It was in a box labeled the same as the foot but had the wrong packing.
5. Now WEEKS of shitty costumer service start. Andlight takes 3 days (they promise 2 days) to even reply. Then they spend time on telling me they need to know if it's their fault or Normann CPH the supplier. I paid Andlight, bought the product on their platform - it't not mine to solve. I still sent several photos to help out with that. I also reached out to Normann CPH. I got sent between without any resolution.
Also when I feedbacked on the delivery, of not getting a phone call, I was told it was not their problem - I had to point out I was offering feedback on a company working on their behalf.
6. After days and days and emails and calls they align on sending me a new top and (bare minimum and my request not their suggestion) to carry down the wrong top and up the new one . I don't get any details on when this will happen, no new date or follow ups - I need to chase it down.
7. Finally I am getting very sad and upset over the whole thing, I paid over 10k for a table, I have family from abroad coming to visit and no table to host them at. I ask for a discount for the problem. They say they won't give me a discount for the problem and their mistake and the wait.
Finally they ask if I want to return it for a refund. Obviously I bought a table that I wanted, I went through these things because I had spent time selecting a table I wanted. But at this point I am both hating on the table and the company so I say yes.
I write to let them know that I do not have the bottom box and why, and that I had also obviously (this was all previously documented in photos in our emails) opened the table top box but that I did my best to close it again.
8. They sent a new delivery company, they did a lovely job but literally two full grown men were here cursing and aying 'jesus this is heavy' carrying the bottom - even just lifting it from the ground.
9. I received an email from andlight saying I would not get the full refund because the bottom was not in a box. They had not answered or commented when I in the same email accepted a return and refund on the terms I had no bottom box.

10. Summary: I am being made to pay for andlights mistake. I am paying literal money, and also lots of time and energy for having no product at all.

Update as I see they finally responded here below. They ended up agreeing (after lots of upset calls and proof in emails) to refund the whole amount. Still means no product and weeks spent on shit. No offer of kredit in the store etc.

Avoid this company, been waiting over a month for a shade, don’t reply to emails, terrible service, don’t order from the uk.

Absolutely disgraceful and shocking company, after waiting 7 weeks for a light bulb i chased them to be told that it wouldn’t be delivered. After complaining they said they couldn’t ship it to me so i ask why ate they even online selling and offering delivery if they can’t fulfil it? Shocking please don’t ever buy from them!

Avoid. There is a huge mess going on behind the scenes.

Ordered lamps and selected pick up as delivery method. Reached out early to ask for good coordination as I had to hire help due to complex installation. Got anything but.

They changed plans and decided to deliver lamps to my address. Had to make time for staying at home. They changed plans again and I wasted my time. Next, agreed to collect lamps at store. Day for pick up arrived. Plans changed again as they could not find one of the lamps. Days passed. Had to chase them to find the lamps. More days passed.

Lamps arrived two weeks later than planned. Had to cancel appointment with electrician twice for a fee. They ultimately offered a small compensation. I rejected it and decided to leave this review instead.

Returned a lamp and they botched the return label and had it sent to the wrong address. Had to take two trips to GLS to rectify the information. Finally return gets to the warehouse and they won't refund me because they found a faulty cord. It's a 5500 DKK lamp! 23 emails later and still no refund. Terrible Terrible Terrible.

I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the customer service and they were very quick and professional. They offered a couple of solutions to solve my issue and my new shelf was delivered the day after. I'd like to offer my thank to the person(s) who treated my case, you were great and I will remember it.

DON'T ORDER FROM UK -- I placed a large order containing 3 items and I had an issue with 2 of the largest items. The customer service is non respondent and when they respond, not helpful at all. And then you have to pay for the return fee yourself which is hefty from UK to DK. Be careful! Better to find a store in the UK. That's a shame because I really liked their selection but I will not order again

AndLight owe me £460 for an item I returned to them on April 26th. I have chased the refund up around five times and 12 days ago was told it had been actioned but I still haven't been refunded. They have now stopped even responding to emails. I've had to raise a claim with PayPal and am wondering if I'll ever get my money back. I think this is the worst experience I've had with a retailer ever. Don't buy from AndLight if there is the slightest chance of needing to return the item.
Update 28/05. AndLight have been in touch six days after my last email to request an update on the refund. Today they report not having confirmation that they received the return despite me send them the tracking information nearly three weeks ago and them confirming two weeks ago that the return had been actioned. I've now re-sent what I sent three weeks ago. Have lost count of the number of times I've had to email them now and still no refund.

This company has very misleading advertising in UK. They charge you VAT when you buy from them directly from their website and they claim you would not be charged again upon delivery, which is not true, you pay VAT twice. Then when you try to get in touch with customer service they are UNRESPONSIVE. Here from their website -DO NOT BUY FROM UK. “All prices on our website are including VAT and customs fees. There will be no additional charges to you upon delivery, which is also valid for orders above £135. This means that you only will have to pay for what’s shown in the basket.” This is false. >>>New message — Regarding your reply below, I did contact you and sent you the receipt from YOUR delivery company (UPS) and you completely ignored my email with the invoice … not sure what kind of customer service does that. I never ever write a review but this deserved it, I am sorry. Not only misleading marketing but also bad customer service. if you review your unanswered emails you have one from May 14th. Thanks.

Such a quick delivery. Product perfect and good price.

I had an excellent experience with their customer service, which was highly efficient and provided assistance very promptly.

This is a really poor service, online shop! I have tried for more than 24 hours to arrange (through their chat support) a purchase for my company, as their website was rejecting our company's VAT number, which is a valid European VAT number. It was also not providing shipping costs. After many delays I received an offer so as to arrange everything by bank transfer. I was expecting an answer on this procedure but no luck...no answer...the chat person disappeared! The next day, I contacted them again and had to start everything from scratch with a new person. With the new person same situation...delays of 50-60 minutes for simple things i.e in which email to send them an email! After expressing my frustration for first time, they replied within few minutes. At the end, after one day, they realized that they can ship the items only to mainland of Greece and not to the Greek islands...Beside the poor support and lack of experience, the website is insufficient with rates, VAT and shipping costs! I feel sorry for this review but had to let people know about their self destructive behaviour and my negative experience!

Made an order 6 weeks ago for a lamp that was in stock.

They keep saying they will ship it and are contacting their warehouse but i have not received anything yet also no track and trace.

The costumer service, who do apologize for the delay, are not of much help unfortunately. I am now waiting for a refund.

I definitely do not recommend ordering from this website.

Top Service. Imødekommende og serviceminded. Lynhurtig levering.
Bestilte Tom Dixon Melt Mini+Portable i Copper. Spot On🤩

Super fast delivery and good service.

I want to thank the company sincerely for handling a surprise import tax situation so swiftly and professionally! I cannot fault how the company has handled this query.

Yes, you did brighten me up !

In April 2023 I purchased a GUBI multi-lite suspension. The price was 30% under the standard price in France, the product was delivered within 2 weeks and was perfectly packaged. Perfect on every level.

"Super god service (Prismatch) og hurtig levering, Kan varmt anbefales.