Lyreco UK & Ireland Reviews 

480
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers and knowledgeable staff for providing exceptional customer support, friendly interactions, and consistently helpful guidance throughout the entire process. Consumers also highlight the exceptionally fast and reliable delivery service, noting that orders generally arrive promptly and without any complications. However, some customers also noted occasional delays with order deliveries, stating that shipments sometimes took much longer than expected to reach them. A few reviewers additionally experienced frustrating difficulties when trying to resolve communication and tracking issues with the support team regarding their missing parcels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that representatives and account managers are... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders are typically processed... See more

Service

Clients share positive opinions on service, highlighting reliable deliveries and helpful account managers.... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Customer service

Users describe positive interactions with customer service, noting that dedicated account managers and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Natalie Watkins is my contact at Lyreco and she always goes above and beyond to make sure I feel supported and that our custom is important to her. She is always there when I need her. She is amiab... See more

Company replied

Rated 5 out of 5 stars

Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more

Company replied

Rated 5 out of 5 stars

The variation of products available with this company is great, they are like the Woolworths of office supplies. Having a dedicated person dealing with your account is great. Kerry Garratt deals wit... See more

Company replied

Rated 5 out of 5 stars

Lyreco took great steps to ensure my account was firstly set up correctly, details for online purchasing and ease of its use. My account manager Kerry Anne Garratt remains ever attentive, a diverse ra... See more

Company replied


Company details

  1. Office Supply Store
  2. Educational Supply Store
  3. Office Furniture Store
  4. Safety and Work Wear Store
  5. Stationery Store
  6. Stationery Wholesaler

Written by the company

Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

480 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(480)

322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

we order weekly from Lyreco for all our…

we order weekly from Lyreco for all our sites , good reliable company . prices are competitive and the account manager is very helpful Suli Rehman. He makes sure everything gets delivered on time. 🤩🤩

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Suli Rehman Is our rep

Suli Rehman Is our rep, lovely chap and nothing is to much for him, very knowledgeable and always keeping us up to date with new items, top bloke..👍

September 16, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Rob,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 4 out of 5 stars

Angela Smith great service

Angela Smith my rep from Lyreco , provides excellent account management , quickly responds to emails , questions.
Excellent product knowledge, would recommend .

September 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Lisa,

Thank you for your 4★ review.

We truly appreciate your feedback and special mention of Angela Smith.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Amazing company Josh Mambo has really…

Amazing company Josh Mambo has really looked after me.

September 16, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Josh Mambo.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

One very happy customer!!

Angela Smith - Total professional from introduction to on time in full delivery..
Great choice of products, product knowledge and really
helpful when sourcing goods I required.
Highly recommend Lyreco

September 16, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Purchasing Dept,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Angela Smith.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Great a and thank you suli Rehman for…

Great a and thank you suli Rehman for the customer for every time.

August 20, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Mahesh,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent Lyreco account management from Josh Mambo

I have always experienced a good service with Lyreco for many years, in particular our account manager Josh Mambo has been excellent in keeping in touch, assisting to help source best deals for our budget, being responsive and informative with good product knowledge. Offering a personal account manager makes all the difference in making our lives easier so we can operate and focus on the day-to-day business.

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Lva,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Josh Mambo.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Our personal account manager Suli…

Our personal account manager Suli Rehman has always been very helpful with processing our orders and helping us find whatever we need. He also offers competitive prices.

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Marsha,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Perfect manager suil rehman alawys…

Perfect manager suil rehman alawys quick response any time.

September 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Muhammed,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suil Rehman.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

I have been dealing with Angela Smith…

I have been dealing with Angela Smith from Lyreco for a few years now.

I can honestly say that Lyreco offer a great service, varied stock from stationery to PPE and are very competitive along with a very helpful Sales Rep. who is always willing to help and go that extra mile!! If I'm in a rush and do not have time to place my own order Angela will always assist and goods will be delivered the next day! Angela popped out to see me last week to advise me of some new lines Lyreco were introducing and she is obtaining samples for us to trial!

September 10, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Angie,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Angela Smith.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great service

We’ve had a business account with Lyreco for several years and have always been really happy with the service. Prices are competitive, deliveries are quick and reliable, and there’s a great range of products to choose from. Angela Smith is always really helpful and on hand if we ever have any issues or questions about pricing. We’ll definitely continue using Lyreco into the future!

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Thermaset Ltd,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Angela Smith.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

professional

I place all our company orders with Angela Smith. Who is always helpful, polite and very efficient. Good customer service and lets me now if there are any delays.

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Julie,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Angela Smith.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great customer service

Suliman is great and very transparent with prices. He looks after all of our hygiene requirements and follows up once a month. Great guy who puts customers first.

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Glo Golf Peterborough,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suliman.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

We deal with Angela who is our account…

We deal with Angela who is our account manager on a regular basis, the approach, knowledge and service is brilliant. We choose to always contact her directly rather than call the sales line due to her knowing our account and what products we need. She also goes beyond what's required even for the minor details she has travelled to our site to advise. We recommend her highly.

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Perfection Foods Ltd,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Angela.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Delivery On time

Delivery On time
Always delivered what has been commited

Staff is very polite speaclliy Brother Suli

September 15, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Muhammad,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Lyreco's Peterboro area rep make it easy

Suli Rehman from Lyreco's Peterboro area is a lifesaver! He helped me find the actual products I wanted from the very big list of items, explained everything in minutes with good price & guided me through the entire ordering process. Love to work with him again, an absolute asset to Lyreco. Highly recommended!

August 22, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Shahid London,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

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